Went there on Saturday At the drive thru watching a customer yelling at the worker for like 5 mins. The second car had some issues. And when we got there they got our order wrong twice and when she fixed it she state she made a fresh pot of coffee as we pulled away the coffee tasted burnt ……. And we knew why the customers were mad . Never will go there ago again
Food: 1
Service: 1
Keith
T and K were amazing at this location! Their customer service was on point! Even though they were very busy and multitasking they still took time with me. They were very courteous and pleasant. I will be back! 10/10 would recommend!
Atmosphere: 5
Service: 5
Krystal VanMeter
Worst Dunkin ever! Really dirty, ants crawling on boxes and I'll refrain from describing the restroom. The employees are rude and dont care. Waited 30 minutes for 2 of our three drinks. When I asked about them as people way behind us were being served their drinks, I was given attitude. Now granted maybe its because one of them was on her cellphone. And when I asked about the two donuts on our order they were out of them at that point and once again given massive attitude.
Atmosphere: 1
Food: 1
Service: 1
Cindy Lopez
Dude at the counter was weird. Came in for a caramel iced coffee and he put mocha and caramel. I asked him if he could re do it and he said yes but the second time he put sugar and caramel and it was like drinking sugar in a cup. Disgusting and disappointed. This was a weird Dunkin. Thankfully I’m not from here!
Atmosphere: 1
Food: 1
Service: 1
Leelee Vasquez
The male manager talked to his crew member like dirt and talked to me like I was stupid… didn’t know the order for the uber and talked to me like I was a bother to him for picking up the order… he should not work in customer service!
Atmosphere: 1
Food: 4
Service: 1
Nero
Drive through is always packed and if you decide to go inside, they only have 2 computers for you to order at. Plenty of people in the back but no one at the cash register to take orders so you have to use the computers, which wouldn't be so bad if it didn't take 5 minutes for people to figure out how to use them. One of the computers is next to the door so if a line forms it gets really crowded by the door. I learned my lesson to never bother stopping at this location after wasting 10 minutes inside and being unable to order.
Service: 1
Taylor Reynolds
Bearded guy at the window. Complete weirdo, will take half the money ur suppose to get back in change to..
Keith Berteletti
I literally just came inside and ordered a bagel toasted with cream cheese to go. The bagel is stale, hardly toasted, and the majority of the cream cheese was on the outside of the package and hardly any on the goddamn bagel. Places like this give the entire chain a bad name. The place isn’t busy at all so there’s no reason why it had to be done in such haste. Honestly they deserve one star cuz it absolutely sucks.
Atmosphere: 4
Food: 1
Service: 2
Wolfe
Kinda slow, out of a lot all the time, and always forgets something
Atmosphere: 3
Food: 3
Service: 2
Kyle Sticht
this is the best dunkin in colchester, Joseph webster is one of the workers that served me and i had nothing but amazing energy and had nothing but manners but on the other hand the other colchester dunkin aka 164 linwood ave had nothing but terrible service HORRIBLE ENERGY and said “what do you want with our last 17 minutes” and when i ordered and they were out of supplies the first thing they said was “NO” so rudely and then proceeded to tell me they didnt have what they needed to make my drink, but anyways come to this dunkin instead, they always have what you need, positive energy and great service
Coffee is sometimes awesome, food is good. The woman with long gray hair and glasses is always in a pissy mood. Not that it matters because she’s been there for years.
Atmosphere: 2
Food: 4
Service: 1
Emily Chappell
I went to ask for iced water for my dog and I just asked if it was ok if I can just get iced water and the way the girl answered at the drive thru was rude, yeah she said no but the way she said it could’ve been better and nicer than the way she said it
Atmosphere: 2
Food: 2
Service: 1
Christian Fricker
Nothing about this location is anything special there's always a line drinks are always inconsistent but I feel like that's the case with most Dunkin Donuts in Connecticut anyway not a recommendation
Saeko Russell
Quality has sank since the new franchise took over. None of the phone numbers listed to contact the owners work. The coffee is awful at all the franchise's locations assuming they get it right in the first place. It's not worth the convenience of a drive thru, PLENTY of other local places to stop for coffee.
Atmosphere: 1
Food: 1
Service: 1
D Johnson
Poor service and food quality. My son egg was not fully cooked. I first ordered a matcha latte with oat milk. The matcha tasted like syrup and very pale in color. I spoke with the cashier about the taste and wanting a refund. She stated she can't refund since the manager wasn't there but she can make something else. I order the butter pecan latte. This one taste like pure coffee, no sweetness whatsoever. My son coffee is also bland and strong with no sugar or cream added. This location is 30 minutes from my house, as I was going to my son's dentist appointment in town. The phone number on the site is incorrect and has a weird message but doesn't ring. Worst Dunkin ever!!!
The owner followed up on the complaint. She was suppose to provide a refund. She said it was done on March 9th but I have not received anything yet. Terrible communication, I have to repeatedly email and only sometimes I'll get a response.
Went there on Saturday At the drive thru watching a customer yelling at the worker for like 5 mins. The second car had some issues. And when we got there they got our order wrong twice and when she fixed it she state she made a fresh pot of coffee as we pulled away the coffee tasted burnt ……. And we knew why the customers were mad . Never will go there ago again
Food: 1
Service: 1
T and K were amazing at this location! Their customer service was on point! Even though they were very busy and multitasking they still took time with me. They were very courteous and pleasant. I will be back! 10/10 would recommend!
Atmosphere: 5
Service: 5
Worst Dunkin ever! Really dirty, ants crawling on boxes and I'll refrain from describing the restroom. The employees are rude and dont care. Waited 30 minutes for 2 of our three drinks. When I asked about them as people way behind us were being served their drinks, I was given attitude. Now granted maybe its because one of them was on her cellphone. And when I asked about the two donuts on our order they were out of them at that point and once again given massive attitude.
Atmosphere: 1
Food: 1
Service: 1
Dude at the counter was weird. Came in for a caramel iced coffee and he put mocha and caramel. I asked him if he could re do it and he said yes but the second time he put sugar and caramel and it was like drinking sugar in a cup. Disgusting and disappointed. This was a weird Dunkin. Thankfully I’m not from here!
Atmosphere: 1
Food: 1
Service: 1
The male manager talked to his crew member like dirt and talked to me like I was stupid… didn’t know the order for the uber and talked to me like I was a bother to him for picking up the order… he should not work in customer service!
Atmosphere: 1
Food: 4
Service: 1
Drive through is always packed and if you decide to go inside, they only have 2 computers for you to order at. Plenty of people in the back but no one at the cash register to take orders so you have to use the computers, which wouldn't be so bad if it didn't take 5 minutes for people to figure out how to use them. One of the computers is next to the door so if a line forms it gets really crowded by the door. I learned my lesson to never bother stopping at this location after wasting 10 minutes inside and being unable to order.
Service: 1
Bearded guy at the window. Complete weirdo, will take half the money ur suppose to get back in change to..
I literally just came inside and ordered a bagel toasted with cream cheese to go. The bagel is stale, hardly toasted, and the majority of the cream cheese was on the outside of the package and hardly any on the goddamn bagel. Places like this give the entire chain a bad name. The place isn’t busy at all so there’s no reason why it had to be done in such haste. Honestly they deserve one star cuz it absolutely sucks.
Atmosphere: 4
Food: 1
Service: 2
Kinda slow, out of a lot all the time, and always forgets something
Atmosphere: 3
Food: 3
Service: 2
this is the best dunkin in colchester, Joseph webster is one of the workers that served me and i had nothing but amazing energy and had nothing but manners but on the other hand the other colchester dunkin aka 164 linwood ave had nothing but terrible service HORRIBLE ENERGY and said “what do you want with our last 17 minutes” and when i ordered and they were out of supplies the first thing they said was “NO” so rudely and then proceeded to tell me they didnt have what they needed to make my drink, but anyways come to this dunkin instead, they always have what you need, positive energy and great service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Coffee is sometimes awesome, food is good. The woman with long gray hair and glasses is always in a pissy mood. Not that it matters because she’s been there for years.
Atmosphere: 2
Food: 4
Service: 1
I went to ask for iced water for my dog and I just asked if it was ok if I can just get iced water and the way the girl answered at the drive thru was rude, yeah she said no but the way she said it could’ve been better and nicer than the way she said it
Atmosphere: 2
Food: 2
Service: 1
Nothing about this location is anything special there's always a line drinks are always inconsistent but I feel like that's the case with most Dunkin Donuts in Connecticut anyway not a recommendation
Quality has sank since the new franchise took over. None of the phone numbers listed to contact the owners work. The coffee is awful at all the franchise's locations assuming they get it right in the first place. It's not worth the convenience of a drive thru, PLENTY of other local places to stop for coffee.
Atmosphere: 1
Food: 1
Service: 1
Poor service and food quality. My son egg was not fully cooked. I first ordered a matcha latte with oat milk. The matcha tasted like syrup and very pale in color. I spoke with the cashier about the taste and wanting a refund. She stated she can't refund since the manager wasn't there but she can make something else. I order the butter pecan latte. This one taste like pure coffee, no sweetness whatsoever. My son coffee is also bland and strong with no sugar or cream added. This location is 30 minutes from my house, as I was going to my son's dentist appointment in town. The phone number on the site is incorrect and has a weird message but doesn't ring. Worst Dunkin ever!!!
The owner followed up on the complaint. She was suppose to provide a refund. She said it was done on March 9th but I have not received anything yet. Terrible communication, I have to repeatedly email and only sometimes I'll get a response.
Atmosphere: 1
Food: 1
Service: 1
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