I hate to give this place such a low review but the way we were treated by Beth the “acting manager” is unacceptable. Most baristas there are great but Beth needs to go!! My husband and I have been going to this store for 11 years pretty much every day, sometimes twice a day. There is a known issue with not getting a full cup of coffee when I get a venti. They were doing well with the issue but recently it started again. I call to make them aware of it and initially the concern was rectified but then Beth got on the phone and felt the need to tell me what I needed to do to make sure our coffees were made right. She was condescending, pretty much said I was not telling the truth and all she was focused on was getting her point across. Just 2 weeks ago someone else gave a bad review here about the same issue!! The most offensive thing she told us is that we can always go elsewhere if we were not happy. A manager’s job is to de-escalate a situation not make it worse. The DM Melissa tried her best to help us but we do not feel welcomed there anymore. Beth should not be in that position, she is very unprofessional and needs to learn customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Scott Ashley
Order the same drink at all stores. I don't know why i keep giving this place second chances. Rarely get the same drink twice even though ordering same thing every time. And the new spin is to give you a medium coffee in a large cup even though you ordered and paid for large. Also managed to forget the whipped cream. Always fully staffed but extremely slow (15+ minutes at the drive thru). Incompetent..inefficient..and oblivious just about says it all.
Atmosphere: 1
Food: 2
Service: 1
Natali V.
Love the egg bites
Atmosphere: 5
Food: 5
Service: 5
Michael Conway
I have had endless good experiences at this location. I love the baristas!! They make amazing drinks and are soooo kind. Slay
Atmosphere: 5
Food: 5
Service: 5
Karen Ann Cannata
They have the best service, coffees, pastries
Atmosphere: 5
Food: 5
Service: 5
Cindy E
I understand mistakes are made, but this one truly rankles. The cashier gave me a small coffee instead of a large (i paid for the large) and to add insult to injury forgot to scan my phone for points when she was told. Your food and drink are overpriced and she just pursed her lips and then mouthed an apology. Im not returning.
Atmosphere: 1
Food: 3
Service: 1
Jeremy Morin
Coffee ☕☕☕☕
Atmosphere: 5
Food: 5
Service: 5
Garrett Armstrong
I’m always treated well by all the Starbucks I visit, and I frequent quite a few around my area because the atmosphere and treatment are always great
Atmosphere: 5
Food: 5
Service: 5
Hannah Gialluca
The staff is very friendly and polite. The drinks are consistently made accurately. A special thanks to Liv, she was super friendly and made my order perfectly!
Food: 5
Service: 5
Ben
What an experience! Every time I go in they make it an awesome time! Their manager Matt made our day today! Our girls were going to a soccer game and he remembered them from last time and asked how they did!
Waited inside store with 2 others for 15 minutes for a cup of coffee. Employees were robotic and unaware of inside customers while they catered to drive up and pre-orders. I have been a Starbucks customer for 27 years. Disappointed!
Atmosphere: 1
Food: 5
Service: 1
Urs Seelachs
Worst cappuccino I ever had.
Graham McTygue
Jersey Mike's is great subs fast in and out Lucky to have them ,coffee n subs great
I hate to give this place such a low review but the way we were treated by Beth the “acting manager” is unacceptable. Most baristas there are great but Beth needs to go!! My husband and I have been going to this store for 11 years pretty much every day, sometimes twice a day. There is a known issue with not getting a full cup of coffee when I get a venti. They were doing well with the issue but recently it started again. I call to make them aware of it and initially the concern was rectified but then Beth got on the phone and felt the need to tell me what I needed to do to make sure our coffees were made right. She was condescending, pretty much said I was not telling the truth and all she was focused on was getting her point across. Just 2 weeks ago someone else gave a bad review here about the same issue!! The most offensive thing she told us is that we can always go elsewhere if we were not happy. A manager’s job is to
de-escalate a situation not make it worse. The DM Melissa tried her best to help us but we do not feel welcomed there anymore. Beth should not be in that position, she is very unprofessional and needs to learn customer service skills.
Atmosphere: 1
Food: 1
Service: 1
Order the same drink at all stores. I don't know why i keep giving this place second chances. Rarely get the same drink twice even though ordering same thing every time. And the new spin is to give you a medium coffee in a large cup even though you ordered and paid for large. Also managed to forget the whipped cream. Always fully staffed but extremely slow (15+ minutes at the drive thru). Incompetent..inefficient..and oblivious just about says it all.
Atmosphere: 1
Food: 2
Service: 1
Love the egg bites
Atmosphere: 5
Food: 5
Service: 5
I have had endless good experiences at this location. I love the baristas!! They make amazing drinks and are soooo kind. Slay
Atmosphere: 5
Food: 5
Service: 5
They have the best service, coffees, pastries
Atmosphere: 5
Food: 5
Service: 5
I understand mistakes are made, but this one truly rankles. The cashier gave me a small coffee instead of a large (i paid for the large) and to add insult to injury forgot to scan my phone for points when she was told. Your food and drink are overpriced and she just pursed her lips and then mouthed an apology. Im not returning.
Atmosphere: 1
Food: 3
Service: 1
Coffee ☕☕☕☕
Atmosphere: 5
Food: 5
Service: 5
I’m always treated well by all the Starbucks I visit, and I frequent quite a few around my area because the atmosphere and treatment are always great
Atmosphere: 5
Food: 5
Service: 5
The staff is very friendly and polite. The drinks are consistently made accurately. A special thanks to Liv, she was super friendly and made my order perfectly!
Food: 5
Service: 5
What an experience! Every time I go in they make it an awesome time! Their manager Matt made our day today! Our girls were going to a soccer game and he remembered them from last time and asked how they did!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Pricy, but very good.
Atmosphere: 5
Food: 5
Service: 5
Waited inside store with 2 others for 15 minutes for a cup of coffee. Employees were robotic and unaware of inside customers while they catered to drive up and pre-orders. I have been a Starbucks customer for 27 years. Disappointed!
Atmosphere: 1
Food: 5
Service: 1
Worst cappuccino I ever had.
Jersey Mike's is great subs fast in and out Lucky to have them ,coffee n subs great
Atmosphere: 5
Food: 5
Service: 5
my go to!
Atmosphere: 5
Food: 5
Service: 5
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