Service is always an issue for me in this particular location.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Burrito Bowl
deilibeth rivas
I am utterly disgusted with the appalling customer service I received at Chipotle. My recent visit to the establishment left me seething with anger and frustration. I entered the premises with a simple request: extra vinaigrette sauce for my burrito bowl salad, a request I was more than willing to pay for. However, instead of accommodating my reasonable demand, the staff greeted me with nothing but disdain and attitude, specifically one elderly lady. It is beyond comprehension how a supposedly customer-centric establishment could treat its patrons in such a despicable manner. Is it too much to ask for a bit of extra sauce on my salad, especially when I am willing to pay for it? Apparently, in the eyes of Chipotle's staff, it is. Not only did they refuse my request, but they did so with an air of superiority and condescension that was nothing short of insulting. As if my desire for a flavorful meal was somehow inconveniencing them.
Atmosphere: 1
Food: 1
Service: 1
Ourania Bletsas
You have to order in person if you want your order to be correct. I wish I could take my tip back.
Atmosphere: 1
Food: 4
Service: 1
Brett St. John
Really poor serving size, got double chicken and it was about what a single serving should be. I even complained and said I need more and I’m not a complainer. Bad employees here.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bowl
Phani Kumar
Horrible experience, not cleanly at all, even after requesting the staff to clean up the place, no one seems to care. Trash is overflowing, floors are littered with food, tables are not clean, look at the vegetable bowl. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Dan Garcia
Rude customer service at the cashier, they didn’t have enough change to give me. I asked if they could provide something extra maybe small guacamole or chips for the small inconvenience, but instead they made fun of me for wanting back my small amount of change…. I expected more out of a well stablished franchise. It would have been okay to just add something extra to make customer feel good, but instead they were rude so I just left, talking to them would waist more time. Writing this so management can improve on their customer service, what happened to providing a good service, my change is not as relevant, providing good customer is good, small treat would be good to make customer feel okay about the small inconvenience aswell as polite employees.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito
Marisa Taroli
I order from this chipotle fairly often on the app. They always give me a nice, hearty bowl of food and it’s ready super quickly. The ingredients are fresh and tasty.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Felipe
If you're going to dine in…. Be prepared to wipe clean your own table, hair in your food, no soda, no hot sauce… just a terrible experience… filthy floors.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Mari Diamond
90% of the time when I order pickup from this location through the app, my order is incorrect. Either several ingredients are missing or I’m given the wrong order altogether. Tonight I ordered a burrito and was given a bowl and chips. Last time my bowl was missing like half the things I selected.You can get a free order credit when you report the issue in the app but I’d prefer to just get the right stuff on the first try please.
Kat M
Parking: Can be difficult when it's busy
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Large Queso & Large Chips, Bowl, Shredded Pork
This chipotle restaurant has been a location I've been to many times throughout the years. A great place to eat since I just wanted some simple food such as a bowl with chicken, beans, rice, cheese etc. Simplicity is what is amazing about this food, simple good food. The burrito bowls are good and the regular bowls as well. I do have to say, the employees are nice people but some employees serve far too little. I'll be coming to this location starving and at times, be served like a very small portion amounts of food and then have to pay around $12-15 for the food I ordered. It's at times very disappointing because charging that amount for such a small amount of food can be easily spent elsewhere for the same amount of the money and get way more food. Some of the time though, you get a great employee who serves customers, a very good amount of food portions. Another tip is, NEVER ORDER ONLINE. Whenever you order online, they treat your order like it's a kids menu order. You will get half of what you normally get in person. This is something that Chipotle must fix and talk about with their employees because serving the amounts I've seen when I've ordered online is INSULTING. Now onto the location itself. The chairs and tables are usually clean. Floors are fine and the drinks/napkins/hot sauce station, is fine as well. I do have to say that the bathroom at times is dirty but usually fine. (A bit disgusting what I am about to say), but once I found a disgusting amount of human defecation(poop), on the floor, I immediately walked out out of disgust. Now I have to mention some specific instances about the employees/food. Once I was coming in a day with lots of people and there was barely any carne asada and when I saw how much I was served it was literally like 5 pieces, LITERALLY 5 little pieces, and then I asked for chicken because that amount of carne asada was almost less than the small sauce containers they give you. Then when I checked out, they charged me double meat???? How can you do that when you served me 5 little pieces of carne asada then serve me a regular portion of chicken which was what I should've been served with the carne asada. Also got to add, the sour cream, I don't know if it's just a me thing, but at times it feels very weird, it's usually a hit or miss in my opinion but usually a hit. At times I feel like the sour cream they serve is expired... I don't think it is, but I know there is something up with the sour cream. Another thing is the chips, I got to say this is a 50 50 chance every time I get the chips, because it's either VERY STALE, or just fine. Sometimes when I get the chips, it's LITERALLY HARD AS A ROCK, and when I bite into others it feels rubbery, like I literally have to bite on it hard, hold on it and pull away the chip, almost like bubble gum at times from my experience. There should definitely be something done about this, this is not a rare thing but I'd have to say something that is common. Kids menu items are usually solid, I've ordered only twice. One small taco kids menu item and the quesadilla kids menu, the kids quesadilla order is a steal. I believe it's around only $6 and you get 2 sides and a quesadilla which at times is around the same portion as you get from a regular chipotle bowl. Another thing is hours, this is just a preference, if possible, close at 11:30 during December. I would also like to say, barbacoa is great, however at times, at times it feels a bit weird, I can't really describe it, however this is rare, 90% of the time it's fantastic. Now that I have finished with my critiques and suggestions for improvement, I have to move on to mentioning the great things about this location. The manager and employees here are very good nice people. They're respectful people who are quick, always greet customers and they are employees who should all receive a raise or bonus. I've been a customer at this location for years now and will continue coming to this location, a grea
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burrito Bowl, Large Chips I Think There Were 20, Bowl
Jan R.
Though the food is great the tables were dirty at 4:41 pm the garbage overflowing, no napkins available and garbage on the floor. This is a busy store so there should be someone checking the floor more often.
Pawel Mieszkowicz
Food is extremely underwhelming and does not taste fresh. My bowl came very messy, wrong
Atmosphere: 2
Food: 1
Service: 2
Jayto3D T.
the quesdaillas arrived cold and were tiny. paid lot sof money for barely anything, avoid this place.
christian gonzalez
Do not order take out here specially if you are ordering in a group. We ordered 4 chicken bowls and we did not get chicken, I'm not sure what happened with my order but I made a mistake of not checking reviews for this location. I will never return here. Please stay away !
Service is always an issue for me in this particular location.
Atmosphere: 4
Food: 5
Service: 2
Recommended dishes: Burrito Bowl
I am utterly disgusted with the appalling customer service I received at Chipotle. My recent visit to the establishment left me seething with anger and frustration. I entered the premises with a simple request: extra vinaigrette sauce for my burrito bowl salad, a request I was more than willing to pay for. However, instead of accommodating my reasonable demand, the staff greeted me with nothing but disdain and attitude, specifically one elderly lady. It is beyond comprehension how a supposedly customer-centric establishment could treat its patrons in such a despicable manner. Is it too much to ask for a bit of extra sauce on my salad, especially when I am willing to pay for it? Apparently, in the eyes of Chipotle's staff, it is. Not only did they refuse my request, but they did so with an air of superiority and condescension that was nothing short of insulting. As if my desire for a flavorful meal was somehow inconveniencing them.
Atmosphere: 1
Food: 1
Service: 1
You have to order in person if you want your order to be correct. I wish I could take my tip back.
Atmosphere: 1
Food: 4
Service: 1
Really poor serving size, got double chicken and it was about what a single serving should be. I even complained and said I need more and I’m not a complainer. Bad employees here.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Bowl
Horrible experience, not cleanly at all, even after requesting the staff to clean up the place, no one seems to care. Trash is overflowing, floors are littered with food, tables are not clean, look at the vegetable bowl. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Rude customer service at the cashier, they didn’t have enough change to give me. I asked if they could provide something extra maybe small guacamole or chips for the small inconvenience, but instead they made fun of me for wanting back my small amount of change…. I expected more out of a well stablished franchise. It would have been okay to just add something extra to make customer feel good, but instead they were rude so I just left, talking to them would waist more time. Writing this so management can improve on their customer service, what happened to providing a good service, my change is not as relevant, providing good customer is good, small treat would be good to make customer feel okay about the small inconvenience aswell as polite employees.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Burrito
I order from this chipotle fairly often on the app. They always give me a nice, hearty bowl of food and it’s ready super quickly. The ingredients are fresh and tasty.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
If you're going to dine in…. Be prepared to wipe clean your own table, hair in your food, no soda, no hot sauce… just a terrible experience… filthy floors.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
90% of the time when I order pickup from this location through the app, my order is incorrect. Either several ingredients are missing or I’m given the wrong order altogether. Tonight I ordered a burrito and was given a bowl and chips. Last time my bowl was missing like half the things I selected.You can get a free order credit when you report the issue in the app but I’d prefer to just get the right stuff on the first try please.
Parking: Can be difficult when it's busy
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Large Queso & Large Chips, Bowl, Shredded Pork
Restaurantji Recommends
This chipotle restaurant has been a location I've been to many times throughout the years. A great place to eat since I just wanted some simple food such as a bowl with chicken, beans, rice, cheese etc. Simplicity is what is amazing about this food, simple good food. The burrito bowls are good and the regular bowls as well. I do have to say, the employees are nice people but some employees serve far too little. I'll be coming to this location starving and at times, be served like a very small portion amounts of food and then have to pay around $12-15 for the food I ordered. It's at times very disappointing because charging that amount for such a small amount of food can be easily spent elsewhere for the same amount of the money and get way more food. Some of the time though, you get a great employee who serves customers, a very good amount of food portions. Another tip is, NEVER ORDER ONLINE. Whenever you order online, they treat your order like it's a kids menu order. You will get half of what you normally get in person. This is something that Chipotle must fix and talk about with their employees because serving the amounts I've seen when I've ordered online is INSULTING. Now onto the location itself. The chairs and tables are usually clean. Floors are fine and the drinks/napkins/hot sauce station, is fine as well. I do have to say that the bathroom at times is dirty but usually fine. (A bit disgusting what I am about to say), but once I found a disgusting amount of human defecation(poop), on the floor, I immediately walked out out of disgust. Now I have to mention some specific instances about the employees/food. Once I was coming in a day with lots of people and there was barely any carne asada and when I saw how much I was served it was literally like 5 pieces, LITERALLY 5 little pieces, and then I asked for chicken because that amount of carne asada was almost less than the small sauce containers they give you. Then when I checked out, they charged me double meat???? How can you do that when you served me 5 little pieces of carne asada then serve me a regular portion of chicken which was what I should've been served with the carne asada. Also got to add, the sour cream, I don't know if it's just a me thing, but at times it feels very weird, it's usually a hit or miss in my opinion but usually a hit. At times I feel like the sour cream they serve is expired... I don't think it is, but I know there is something up with the sour cream. Another thing is the chips, I got to say this is a 50 50 chance every time I get the chips, because it's either VERY STALE, or just fine. Sometimes when I get the chips, it's LITERALLY HARD AS A ROCK, and when I bite into others it feels rubbery, like I literally have to bite on it hard, hold on it and pull away the chip, almost like bubble gum at times from my experience. There should definitely be something done about this, this is not a rare thing but I'd have to say something that is common. Kids menu items are usually solid, I've ordered only twice. One small taco kids menu item and the quesadilla kids menu, the kids quesadilla order is a steal. I believe it's around only $6 and you get 2 sides and a quesadilla which at times is around the same portion as you get from a regular chipotle bowl. Another thing is hours, this is just a preference, if possible, close at 11:30 during December. I would also like to say, barbacoa is great, however at times, at times it feels a bit weird, I can't really describe it, however this is rare, 90% of the time it's fantastic. Now that I have finished with my critiques and suggestions for improvement, I have to move on to mentioning the great things about this location. The manager and employees here are very good nice people. They're respectful people who are quick, always greet customers and they are employees who should all receive a raise or bonus. I've been a customer at this location for years now and will continue coming to this location, a grea
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Burrito Bowl, Large Chips I Think There Were 20, Bowl
Though the food is great the tables were dirty at 4:41 pm the garbage overflowing, no napkins available and garbage on the floor. This is a busy store so there should be someone checking the floor more often.
Food is extremely underwhelming and does not taste fresh. My bowl came very messy, wrong
Atmosphere: 2
Food: 1
Service: 2
the quesdaillas arrived cold and were tiny. paid lot sof money for barely anything, avoid this place.
Do not order take out here specially if you are ordering in a group. We ordered 4 chicken bowls and we did not get chicken, I'm not sure what happened with my order but I made a mistake of not checking reviews for this location. I will never return here. Please stay away !