Placed a mobile order and when I got there was told at 8am that they were already sold out of munchkins?? Then they were rude to me after they shoved half a dozen donuts in my face, that I didn't ask for, as if I was the problem.
Atmosphere: 1
Food: 1
Service: 1
Liz R
This location's service has been going from bad to worse for quite some time now, but it's close to home so I grin and bear it. Today (around 10:30 a.m. on a Monday), I walked in to find 2 people in front of me. They had been waiting quite awhile and one of them finally left, tired of waiting any longer. Finally, one of the 5 people in the drive-in window area came over and helped the person in front of me. Then, she walked away and ignored me. After several more minutes, a second person came over and when I commented that it had been quite awhile to get service, he told me he wasn't going to take my order. Didn't appreciate being told that customers should be waited on promptly. I went to the drive-in window area of the store to report his rude, unprofessional attitude, but felt it was important to report here. Avoid this Dunkin' location (25 New Haven Avenue, Derby) if you can. I've been going there for years. Never again. Rude, disrespectful service. Priority given to those who drive-up to window and ignore those of us who actually get out of our car and walk in. Horrible place...and it's worse than ever.
Literally spend over 10 minutes at the drive thru every time I come here ... Slowest Dunkin in the state hands down. Workers always standing around inside doing nothing.
Atmosphere: 1
Food: 1
Service: 1
Kristina Lindsay
What is this ??? This is the ONLY dunkin that literally put hardly no cream cheese , that’s sad and ridiculous, do you guys pay for the cream cheese out of your pockets ? What’s your excuse for this ?
Atmosphere: 5
Food: 1
Service: 5
Saira K.
Very nice Dunkin'. There's a lot of parking. The store was clean. The service was really friendly! Highly recommend
Zeeshan
Don't know how they do it, but they find a way to mess up your coffee almost every time. And I don't know when these hash browns were made, but they're hard as rocks. This is my third time coming here, because you can always just get unlucky and catch them at a bad time, but I think I've tried them enough to say they're actually that bad. I will say they get that food out quick though, so I guess I can throw a star on there for that.
Atmosphere: 3
Food: 1
Service: 3
Jose Nyte
Quite a few times. The coffee isn’t made correctly and if you complain the attitude is rude above 10.. I was even told if I don’t like it there go somewhere else. So I do and my coworkers do
Atmosphere: 1
Food: 1
Service: 1
Joel Gonzalez
I pre-order my food on mobile app. I get my sandwich done either the right way or so-so depending on how the sandwich maker feels that day. As for my drink, I have to spend another ten minutes waiting while someone figures out that I ordered one. They need to do better.
The girl at the drive-through was absolutely terrible. I asked for a signature latte when I got to the window and she gave me my drink. It was clearly a regular latte. I asked if she could make it with the whip cream she said no I can’t totally rude in front of my two young kids in the car. She had no interest in helping correct the problem . She acted as if she was annoyed She was even at work! Worst experience at a Dunkin! Will never return to this location
Ralph Cerminara
They are always very friendly and if you order ahead and go inside to get it instead of going through the drive thru, you will walk in and out with zero wait.
Atmosphere: 5
Food: 4
Service: 5
Kayla Pina
This Dunkin’ never has anything they are always out of everything and never have workers I don’t understand how this place is
Atmosphere: 1
Food: 1
Service: 1
Butchy Duh
Food and service typical of all Dunkin Donuts. However, the staff is very loud and is always fooling around.
Atmosphere: 2
Food: 4
Service: 4
Stephen S
Solid Dunkin location. Food and drinks were very good
Placed a mobile order and when I got there was told at 8am that they were already sold out of munchkins?? Then they were rude to me after they shoved half a dozen donuts in my face, that I didn't ask for, as if I was the problem.
Atmosphere: 1
Food: 1
Service: 1
This location's service has been going from bad to worse for quite some time now, but it's close to home so I grin and bear it. Today (around 10:30 a.m. on a Monday), I walked in to find 2 people in front of me. They had been waiting quite awhile and one of them finally left, tired of waiting any longer. Finally, one of the 5 people in the drive-in window area came over and helped the person in front of me. Then, she walked away and ignored me. After several more minutes, a second person came over and when I commented that it had been quite awhile to get service, he told me he wasn't going to take my order. Didn't appreciate being told that customers should be waited on promptly. I went to the drive-in window area of the store to report his rude, unprofessional attitude, but felt it was important to report here. Avoid this Dunkin' location (25 New Haven Avenue, Derby) if you can. I've been going there for years. Never again. Rude, disrespectful service. Priority given to those who drive-up to window and ignore those of us who actually get out of our car and walk in. Horrible place...and it's worse than ever.
Love me some
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Bagels, Donuts, Croissant, Hazelnut Iced Coffee, Wake-Up Wrap - Sausage Egg and Cheese
Literally spend over 10 minutes at the drive thru every time I come here ... Slowest Dunkin in the state hands down. Workers always standing around inside doing nothing.
Atmosphere: 1
Food: 1
Service: 1
What is this ??? This is the ONLY dunkin that literally put hardly no cream cheese , that’s sad and ridiculous, do you guys pay for the cream cheese out of your pockets ? What’s your excuse for this ?
Atmosphere: 5
Food: 1
Service: 5
Very nice Dunkin'. There's a lot of parking. The store was clean. The service was really friendly! Highly recommend
Don't know how they do it, but they find a way to mess up your coffee almost every time. And I don't know when these hash browns were made, but they're hard as rocks. This is my third time coming here, because you can always just get unlucky and catch them at a bad time, but I think I've tried them enough to say they're actually that bad. I will say they get that food out quick though, so I guess I can throw a star on there for that.
Atmosphere: 3
Food: 1
Service: 3
Quite a few times. The coffee isn’t made correctly and if you complain the attitude is rude above 10.. I was even told if I don’t like it there go somewhere else. So I do and my coworkers do
Atmosphere: 1
Food: 1
Service: 1
I pre-order my food on mobile app. I get my sandwich done either the right way or so-so depending on how the sandwich maker feels that day. As for my drink, I have to spend another ten minutes waiting while someone figures out that I ordered one. They need to do better.
Atmosphere: 2
Food: 3
Service: 2
Quick service. Great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Donuts, Caramel Iced Macchiato, Dunkin
Restaurantji Recommends
The girl at the drive-through was absolutely terrible. I asked for a signature latte when I got to the window and she gave me my drink. It was clearly a regular latte. I asked if she could make it with the whip cream she said no I can’t totally rude in front of my two young kids in the car. She had no interest in helping correct the problem . She acted as if she was annoyed She was even at work! Worst experience at a Dunkin! Will never return to this location
They are always very friendly and if you order ahead and go inside to get it instead of going through the drive thru, you will walk in and out with zero wait.
Atmosphere: 5
Food: 4
Service: 5
This Dunkin’ never has anything they are always out of everything and never have workers I don’t understand how this place is
Atmosphere: 1
Food: 1
Service: 1
Food and service typical of all Dunkin Donuts. However, the staff is very loud and is always fooling around.
Atmosphere: 2
Food: 4
Service: 4
Solid Dunkin location. Food and drinks were very good