This review is of the Derby, CT location for all the celiacs out there who need gluten free/allergy safety protocols.
I went around 1:30PM on Sunday, Nov 24, 2024.
As a chain, I experience Jersey Mike's to be be a little hit or miss in terms of precautions. Today I stopped at the one in Derby for the first time and really appreciated how thoroughly and attentively the staff person helping me followed the safety protocol and even politely called out/redirected other staff who were making a to-go order and started doing things that could expose my food to gluten.
Obviously it may not have gone as well had one of those other less attentive staff members helped me, but this woman seemed like she might have been in a leadership role, so I feel confident going back.
I made sure to be the last in line and not to go during a rush, but I was impressed at the time she took to get it right. Even my teen took notice and said, "I can see why you come here, mom."
As a vegetarian who loads my subs with veggies, the riskiest thing about Jersey Mike's for me is that most of the stores keep most of their veggies in a shared prep area where people put veggies on gluten-filled as well as gluten-free sandwiches. This is the case in the Derby shop too, but I noticed that the staff person helping me specifically did not pull my veggies from the top, but chose to go in more untouched areas of the bins and under the top layer. I really, really appreciated that.
Jersey Mike's uses Udi's sub rolls for gluten free subs. I am holding out hope that a better gluten free sub roll eventually will be available. The Udi's rolls can be on the dry side (I just use more sauces to counterbalance it), but subs are one of the things I miss most from before having celiac, so it hits the spot. Plus I love having a "fast food" I can actually eat, and it is both tasty and a healthier fast food option. I find myself going to Jersey Mike's more and more. It is pricier than I might like, I am guessing because the Udi's is not cheap, but as we celiacs know, it is worth it to have things we can eat out.
Service: 5
Juju Christy
First time at this location I usually go to the Shelton one so I was standing in line and the crew member taking orders act like he didn’t see a black person standing in line trying to get service he totally didn’t acknowledge me standing there with my kid but he acknowledged the two white men standing behind me, cause he took their order my first and last time definitely zero
Atmosphere: 1
Food: 2
Service: 1
Bonnie Alvelo
Average sandwich shop, staff was very friendly. Meats are sliced fresh.
Vegetarian options: I was surprised to see more than 1 choice. Got my hubby a portobello sub. They put on too much hotsauce!
Atmosphere: 2
Food: 4
Service: 4
Eric Schulte
This has become one of my new favorite places for grinders.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ham and Provolone
Michael
Upon entering the establishment, the enticing aroma of freshly baked bread immediately captivates the senses, while a cordial greeting of "Welcome to Jersey Mike's" warmly welcomes patrons.
It is noteworthy that on every visit, my sandwich has consistently been exceptionally fresh. The ambiance of the establishment is delightful, and the staff members are commendable for their exceptional service. Additionally, the convenient option of placing an order in advance ensures that the sandwich is promptly ready upon arrival. Overall, this establishment deserves the highest rating of A++.
The staff consistently demonstrates attentiveness and dedication to ensuring customer satisfaction, going above and beyond to accommodate requests. I wholeheartedly recommend this establishment to anyone seeking a diverse selection of delectable sandwiches, particularly those with discerning palates.
Kid-friendliness: I'd totally take my kid or anyone else to Jersey Mike's. The vibe is awesome, and the staff makes you feel all cozy and safe.
I am a little upset my wife came in today and she had a coupon for buy one regular size sub and get one free,but she was charged 25$ I went to Mohegan sun yesterday and I paid only 12 and change for a regular sub!
Cathleen Hyde
Food was good, this store is always busy.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Turkey Sandwich, Chicken Bacon Ranch Cheese Steak, Chicken Bacon, Roast Beef, Big Kahuna Cheese Steak, Chipotle Cheese Steak, Chicken Philly, Ham and Provolone
Tab Darrow
Always amazing service. Sandwich was made perfect and the staff is always so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs by the Bag
Bella Dame (Lillith Bella dame)
Send my uncle here yesterday to get sandwiches. He got the sandwiches the sandwiches were normal. There was something a little off about the soda but didn’t think nothing of it but maybe they just then put the equal parts of the liquid to make it taste like Pepsi etc …. Instead when my ice melted I opened my cup and had the whole soda spout in my drink I can not wait to speak to a manager . Do you see how digusting that spout is and my child and I drank that !!!
Atmosphere: 1
Food: 2
Mali Scáth
I don't know what happened to this store in particular, it used to be really good and the crew was on top of their game all the time! Now the service is trash, multiple times now I have had something wrong with my order, this time however, they didn't even start my order because they lost the receipt, according to the person behind the counter.I've worked the business for many years, it's not that hard to make a sandwich and make it right, that is unless you hate your job and are just a body collecting a paycheck for little to no effort, don't work that job, it's pointless if all you're giving is trash service and trash food.Move on so someone better can hopefully come in and do the job the way it should be done. Go find your niche cause working at Jersey Mike's is not it!For everyone else, you can literally go to any other Jersey Mike's in CT and they'll probably run circles around the Derby location. Don't go here.
Best subs around and the cashier is hella high so he forgets to actually charge me for the sandwiches
Leah Chapel
A friend and I decided to try Jersey Mike's. Heard they are the best. Walked into this establishment and was horrified by the whole presentation. First thing I noticed was how brown the lettuce was which led me eyes to the absolute disgusting conditions. Needless to say we walked out.
Atmosphere: 1
Food: 1
Service: 1
Michael Jones
Done going there, tried 3 times and every single time the bread is COVERED in oil/vinegar. I’ve been to other sandwich places that don’t have this issue so I don’t know what this places issue is.
Food: 1
missy j (filamgrl)
I always pick up from here and never had an issue. I know the manager Steve or Steven he calls me "SMILEY" I'm regular uber driver there and everyone is so nice.So I had double order pickup from there and didn't think it be be busy. There was only 2 customers.They had 1 order ready. Then all of sudden. It got busy. Guy in charge told other guy seal other bag and give it to her aka to me. Other guy was busy with other customers which I understand. But I noticed ETA time to be delivered was getting longer and later. I kept contacting customers sorry for the wait.Now it's been more than 10 min waiting. I'm scarred if later than ETA some customers deduct the tip. I even went to bathroom , come back out still waiting. So they decided to take care of all customers in line before me. When uber orders come or ce before customers came in to the store. I got there 835 now it's 8 57pm they close 9pmCustomers wanted their food 845 and other and 853 both in Ansonia area. Now it's 857 pm past customers ETA. MAYBE ITS MY FAULTI should speak up and tell guy how to do his job and tell him to seal the bag. So sorry manager Steve. I dnt like customers I'm delivering to wait. Some customers take it out on thr drivers when it's not our fault.
Kellie Park (Lillith Bella dame)
Send my uncle here yesterday to get sandwiches. He got the sandwiches the sandwiches were normal. There was something a little off about the soda but didn’t think nothing of it but maybe they just then put the equal parts of the liquid to make it taste like Pepsi etc …. Instead when my ice melted I opened my cup and had the whole soda spout in my drink I can not wait to speak to a manager . Do you see how digusting that spout is and my child and I drank that !!!
This review is of the Derby, CT location for all the celiacs out there who need gluten free/allergy safety protocols.
I went around 1:30PM on Sunday, Nov 24, 2024.
As a chain, I experience Jersey Mike's to be be a little hit or miss in terms of precautions. Today I stopped at the one in Derby for the first time and really appreciated how thoroughly and attentively the staff person helping me followed the safety protocol and even politely called out/redirected other staff who were making a to-go order and started doing things that could expose my food to gluten.
Obviously it may not have gone as well had one of those other less attentive staff members helped me, but this woman seemed like she might have been in a leadership role, so I feel confident going back.
I made sure to be the last in line and not to go during a rush, but I was impressed at the time she took to get it right. Even my teen took notice and said, "I can see why you come here, mom."
As a vegetarian who loads my subs with veggies, the riskiest thing about Jersey Mike's for me is that most of the stores keep most of their veggies in a shared prep area where people put veggies on gluten-filled as well as gluten-free sandwiches. This is the case in the Derby shop too, but I noticed that the staff person helping me specifically did not pull my veggies from the top, but chose to go in more untouched areas of the bins and under the top layer. I really, really appreciated that.
Jersey Mike's uses Udi's sub rolls for gluten free subs. I am holding out hope that a better gluten free sub roll eventually will be available. The Udi's rolls can be on the dry side (I just use more sauces to counterbalance it), but subs are one of the things I miss most from before having celiac, so it hits the spot. Plus I love having a "fast food" I can actually eat, and it is both tasty and a healthier fast food option. I find myself going to Jersey Mike's more and more. It is pricier than I might like, I am guessing because the Udi's is not cheap, but as we celiacs know, it is worth it to have things we can eat out.
Service: 5
First time at this location I usually go to the Shelton one so I was standing in line and the crew member taking orders act like he didn’t see a black person standing in line trying to get service he totally didn’t acknowledge me standing there with my kid but he acknowledged the two white men standing behind me, cause he took their order my first and last time definitely zero
Atmosphere: 1
Food: 2
Service: 1
Average sandwich shop, staff was very friendly. Meats are sliced fresh.
Vegetarian options: I was surprised to see more than 1 choice. Got my hubby a portobello sub. They put on too much hotsauce!
Atmosphere: 2
Food: 4
Service: 4
This has become one of my new favorite places for grinders.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Ham and Provolone
Upon entering the establishment, the enticing aroma of freshly baked bread immediately captivates the senses, while a cordial greeting of "Welcome to Jersey Mike's" warmly welcomes patrons.
It is noteworthy that on every visit, my sandwich has consistently been exceptionally fresh. The ambiance of the establishment is delightful, and the staff members are commendable for their exceptional service. Additionally, the convenient option of placing an order in advance ensures that the sandwich is promptly ready upon arrival. Overall, this establishment deserves the highest rating of A++.
The staff consistently demonstrates attentiveness and dedication to ensuring customer satisfaction, going above and beyond to accommodate requests. I wholeheartedly recommend this establishment to anyone seeking a diverse selection of delectable sandwiches, particularly those with discerning palates.
Kid-friendliness: I'd totally take my kid or anyone else to Jersey Mike's. The vibe is awesome, and the staff makes you feel all cozy and safe.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich, Chicken Bacon, Roast Beef, Tuna Fish, Cookie, Chicken Philly
I am a little upset my wife came in today and she had a coupon for buy one regular size sub and get one free,but she was charged 25$ I went to Mohegan sun yesterday and I paid only 12 and change for a regular sub!
Food was good, this store is always busy.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Turkey Sandwich, Chicken Bacon Ranch Cheese Steak, Chicken Bacon, Roast Beef, Big Kahuna Cheese Steak, Chipotle Cheese Steak, Chicken Philly, Ham and Provolone
Always amazing service. Sandwich was made perfect and the staff is always so friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subs by the Bag
Send my uncle here yesterday to get sandwiches. He got the sandwiches the sandwiches were normal. There was something a little off about the soda but didn’t think nothing of it but maybe they just then put the equal parts of the liquid to make it taste like Pepsi etc …. Instead when my ice melted I opened my cup and had the whole soda spout in my drink I can not wait to speak to a manager . Do you see how digusting that spout is and my child and I drank that !!!
Atmosphere: 1
Food: 2
I don't know what happened to this store in particular, it used to be really good and the crew was on top of their game all the time! Now the service is trash, multiple times now I have had something wrong with my order, this time however, they didn't even start my order because they lost the receipt, according to the person behind the counter.I've worked the business for many years, it's not that hard to make a sandwich and make it right, that is unless you hate your job and are just a body collecting a paycheck for little to no effort, don't work that job, it's pointless if all you're giving is trash service and trash food.Move on so someone better can hopefully come in and do the job the way it should be done. Go find your niche cause working at Jersey Mike's is not it!For everyone else, you can literally go to any other Jersey Mike's in CT and they'll probably run circles around the Derby location. Don't go here.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Best subs around and the cashier is hella high so he forgets to actually charge me for the sandwiches
A friend and I decided to try Jersey Mike's. Heard they are the best. Walked into this establishment and was horrified by the whole presentation. First thing I noticed was how brown the lettuce was which led me eyes to the absolute disgusting conditions. Needless to say we walked out.
Atmosphere: 1
Food: 1
Service: 1
Done going there, tried 3 times and every single time the bread is COVERED in oil/vinegar. I’ve been to other sandwich places that don’t have this issue so I don’t know what this places issue is.
Food: 1
I always pick up from here and never had an issue. I know the manager Steve or Steven he calls me "SMILEY" I'm regular uber driver there and everyone is so nice.So I had double order pickup from there and didn't think it be be busy. There was only 2 customers.They had 1 order ready. Then all of sudden. It got busy. Guy in charge told other guy seal other bag and give it to her aka to me. Other guy was busy with other customers which I understand. But I noticed ETA time to be delivered was getting longer and later. I kept contacting customers sorry for the wait.Now it's been more than 10 min waiting. I'm scarred if later than ETA some customers deduct the tip. I even went to bathroom , come back out still waiting. So they decided to take care of all customers in line before me. When uber orders come or ce before customers came in to the store. I got there 835 now it's 8 57pm they close 9pmCustomers wanted their food 845 and other and 853 both in Ansonia area. Now it's 857 pm past customers ETA. MAYBE ITS MY FAULTI should speak up and tell guy how to do his job and tell him to seal the bag. So sorry manager Steve. I dnt like customers I'm delivering to wait. Some customers take it out on thr drivers when it's not our fault.
Send my uncle here yesterday to get sandwiches. He got the sandwiches the sandwiches were normal. There was something a little off about the soda but didn’t think nothing of it but maybe they just then put the equal parts of the liquid to make it taste like Pepsi etc …. Instead when my ice melted I opened my cup and had the whole soda spout in my drink I can not wait to speak to a manager . Do you see how digusting that spout is and my child and I drank that !!!
Atmosphere: 1
Food: 2
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