I ordered from the Wingstop website and did not receive my order. I recieved a random cancellation text after it said that it was on it's way. I got a text from the driver that someone else picked the order up. I then called the store and said that the driver stole the order. I asked if I will be recieving a refund because by that time I no longer wanted the order. Especially because they couldn't keep track of who was picking up which order. I felt they were incompetent and no longer wanted to give them my money. The person on the phone called the manager and I was told that Id have to reorder it. I wasn't going to do that. They still charged me, for an order they canceled and I didn't receive. I disputed it with my bank.
Atmosphere: 1
Food: 1
Service: 1
Ryan Mclean
Literally go anywhere else.
Atmosphere: 1
Food: 1
Service: 1
Khaliah Hill
I had an incredibly disappointing experience at the Wingstop in Derby, Connecticut. From the moment we walked in, the service was subpar across the board. The staff was inattentive, and the order was taken incorrectly—something that could’ve been easily resolved with a little professionalism and care.
Instead, what followed was a completely unnecessary argument between the manager and my family—myself, my husband, and even my daughter. Rather than calmly fixing a simple mistake, the manager became defensive, rude, and completely unprofessional. To make matters worse, he carried a very noticeable odor and did not appear to have good hygiene, which only added to our discomfort. His energy was negative from the start, and he clearly lacked the training—or interest—in providing basic customer service.
As someone who owns a family-run restaurant, I can say with confidence that we would never treat our customers this way. Mistakes happen, but it’s how you handle them that defines your establishment. Other restaurants would’ve corrected the issue immediately with a smile and a solution. Not here.
The food wasn’t even worth the headache. Overall, it was a truly bad experience—from the poor customer service to the lack of accountability and professionalism. I won’t be returning, and I wouldn’t recommend this location to anyone who values decent treatment or edible food.
Atmosphere: 1
Food: 1
Service: 1
Emily Zahorsky
The place smells like armpits and they stand there with their arms crossed no gloves nothing. It’s a huge turnoff
Andrew Allman
Workers are disrespectful and lazy. The first time I walked into this location, two workers were doing nothing and talking in the kitchen. One of the proceeded to swat their hand off towards me then looked away when I noticed. I placed an order under the name “Drew” and clearly spelled it out. Moments later an order pick up for “Darew” I was confused and said “I don’t know a Dare, but I’ll check it”. A shorter female with pink highlights in her hair mumbled under her breath “I don’t care” as she was giving me my order. When I looked at her she realized she wasn’t slick and smiled at me “have a good night”. Never met such nasty workers ever, especially considering it’s my first time ever buying from there.
Atmosphere: 1
Service: 1
Jackie Zaniewski
We got our free fries! Friendly service
Atmosphere: 5
Food: 5
Service: 5
Shanisu ward
Service is fast
Atmosphere: 5
Food: 5
Service: 5
Janielly Davila
I walked into this Wingstop and walked right back out. I went to look at the menu and as I’m doing so I see into the kitchen to two workers preparing orders with no gloves on! I don’t know about you all but I wouldn’t want to eat any of that food being prepared.
I ordered from the Wingstop website and did not receive my order. I recieved a random cancellation text after it said that it was on it's way. I got a text from the driver that someone else picked the order up. I then called the store and said that the driver stole the order. I asked if I will be recieving a refund because by that time I no longer wanted the order. Especially because they couldn't keep track of who was picking up which order. I felt they were incompetent and no longer wanted to give them my money. The person on the phone called the manager and I was told that Id have to reorder it. I wasn't going to do that. They still charged me, for an order they canceled and I didn't receive. I disputed it with my bank.
Atmosphere: 1
Food: 1
Service: 1
Literally go anywhere else.
Atmosphere: 1
Food: 1
Service: 1
I had an incredibly disappointing experience at the Wingstop in Derby, Connecticut. From the moment we walked in, the service was subpar across the board. The staff was inattentive, and the order was taken incorrectly—something that could’ve been easily resolved with a little professionalism and care.
Instead, what followed was a completely unnecessary argument between the manager and my family—myself, my husband, and even my daughter. Rather than calmly fixing a simple mistake, the manager became defensive, rude, and completely unprofessional. To make matters worse, he carried a very noticeable odor and did not appear to have good hygiene, which only added to our discomfort. His energy was negative from the start, and he clearly lacked the training—or interest—in providing basic customer service.
As someone who owns a family-run restaurant, I can say with confidence that we would never treat our customers this way. Mistakes happen, but it’s how you handle them that defines your establishment. Other restaurants would’ve corrected the issue immediately with a smile and a solution. Not here.
The food wasn’t even worth the headache. Overall, it was a truly bad experience—from the poor customer service to the lack of accountability and professionalism. I won’t be returning, and I wouldn’t recommend this location to anyone who values decent treatment or edible food.
Atmosphere: 1
Food: 1
Service: 1
The place smells like armpits and they stand there with their arms crossed no gloves nothing. It’s a huge turnoff
Workers are disrespectful and lazy. The first time I walked into this location, two workers were doing nothing and talking in the kitchen. One of the proceeded to swat their hand off towards me then looked away when I noticed. I placed an order under the name “Drew” and clearly spelled it out. Moments later an order pick up for “Darew” I was confused and said “I don’t know a Dare, but I’ll check it”. A shorter female with pink highlights in her hair mumbled under her breath “I don’t care” as she was giving me my order. When I looked at her she realized she wasn’t slick and smiled at me “have a good night”. Never met such nasty workers ever, especially considering it’s my first time ever buying from there.
Atmosphere: 1
Service: 1
We got our free fries! Friendly service
Atmosphere: 5
Food: 5
Service: 5
Service is fast
Atmosphere: 5
Food: 5
Service: 5
I walked into this Wingstop and walked right back out. I went to look at the menu and as I’m doing so I see into the kitchen to two workers preparing orders with no gloves on! I don’t know about you all but I wouldn’t want to eat any of that food being prepared.
Atmosphere: 1
Service: 1
Great food and friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Definitely good been here befor great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Fries, Chicken Wings, Cajun Fried Corn, Chicken Sandwich, Tenders and Fries
Restaurantji Recommends
This place is good and i love the food here been going here for a while and i saw the inspector come in saying they had a good score
Atmosphere: 5
Food: 5
Service: 5
They don’t wear gloves. Saw a worker touch another works nose before she made food. Food also took awhile.
Atmosphere: 4
Food: 4
Service: 3
Food is great
Atmosphere: 5
Food: 5
Service: 5
Shoutouts wingstop I fw you heavy good food
Atmosphere: 5
Food: 5
Service: 5
Missing food, when called to complain all said was take it up with ubereats. Food was thrown in bag. Food was extremely cold
Food: 1
Service: 1
Loading...