Sausage on my sandwich was literally frozen solid, went into the store to have it remade, and they gave me another frozen sausage, then made me wait while they finished everyone else's order and never once apologized. I get back in my car for the 3rd time, and the sandwich was not what I even ordered. Asked for a refund but no one in the store knew how. As someone who worked at dunking for 6+ years, please train your staff.
Atmosphere: 1
Food: 1
Service: 1
Keith Stone
This location is hit or miss on drive thru service and more often, it seems that my large coffee is filled 3/4” from the top. I don’t expect it to be spilling from the lid, but this is unacceptable. Especially when the bottom if the paper cup is raised 1” now. We’re all likely getting Medium amount of coffee in a Large cup every day.
Service: 3
Beth Pierkowski
Drive through order. Employee was disinterested in assisting. Did not greet me when approached the window. When he handed me my change he dropped it on the ground not in my hand . He did not say a word just turned around to chat with fellow employees. I left the drive through; drove around the building again stopped the car picked up the change, knocked on the window and threw the change on the counter. Please retrain this ineffective service person in service etiquette. He was horrible. I was not offered a receipt. This was between 5-520 pm Tues 16 Oct. I stopped patronizing this store years ago due to consistent bad service.
Atmosphere: 1
Food: 3
Service: 1
Matt C.
Managed to get every single part of my order wrong, almost impressive. Ordered a hot chocolate, got black coffee. The coffee I did order was burnt tasting and the donuts were the wrong donuts AND stale. I waited an excessive time in the drive thru, they weren't busy. Just incompetent. Avoid at all costs, go to the one down the road.
Aram Brodeur
So I normally get my coffee 7 and 7 but this dunkin seams to always get it wrong. The last time I went I got it 10 and 10 and it was almost right. Next time I'll try 12 and 12. Every other dunkin in the area seams to make it right at 7 and 7 but not this one. Every time I go in it seams like it's a mess especially in the afternoon.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Alexander Bulldog
Asked for an everything bagel and was given a plain instead I also received a plain frozen coffee with no caramel swirl or drizzle like I requested
Nina O'Connor
Every time I go, they are out of at least one thing I have ordered. Have seen employee get yelled at by other employee/or manager out back while in drive-thru line. Only stopping here out of necessity, nothing else.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Donuts
Steven Baziak
Not a bad place for Coffee, but CONSTANTLY gets sandwich or other more complicated orders wrong. I can't tell you the number of times that I picked up a coffee combo only to find they gave me the wrong sandwich. Nothing more fun than taking a 30 minute round trip for lunch only for all the excitement to die when you find out they did it wrong again.
Atmosphere: 3
Food: 3
Service: 1
John Gaal
I feel like whoever is taking your order in the drive-through depends on if you get what you ask for, the younger workers get it right every time, the older worker this morning at 6am got it all wrong.
Atmosphere: 5
Food: 2
Service: 4
Jacob Hawran
They always have unique donut creations. The manager, Cody is exceptionally friendly and conversational, and always ensures that my order is made perfectly.
Cody the manager was great. He was out of whoopie pie donuts but volunteered to make me four of them. What a nice manager and what a great staff!
Atmosphere: 5
Food: 5
Service: 5
Kylee Stone
You guys literally just gave me watered down coffee water instead of hot coco I'm so upset. Edit just poured it out why are there blue things at the bottom
Lisa DuBois
30 minutes in drive thru . Should have read the reviews first. Don’t bother coming here. I am still in line lmfao waiting . Sad sad sad
Michael Ryan
This place has gone downhill FAST. I made a mobile order and waited almost 20 minutes IN THE STORE before someone finally made it. Don’t make a drive through order in the afternoon, you’ll be waiting FOREVER! PEOPLE HAVE PLACES TO BE, POUR THE COFFEE AND MOVE THE
Sausage on my sandwich was literally frozen solid, went into the store to have it remade, and they gave me another frozen sausage, then made me wait while they finished everyone else's order and never once apologized. I get back in my car for the 3rd time, and the sandwich was not what I even ordered. Asked for a refund but no one in the store knew how. As someone who worked at dunking for 6+ years, please train your staff.
Atmosphere: 1
Food: 1
Service: 1
This location is hit or miss on drive thru service and more often, it seems that my large coffee is filled 3/4” from the top. I don’t expect it to be spilling from the lid, but this is unacceptable. Especially when the bottom if the paper cup is raised 1” now. We’re all likely getting Medium amount of coffee in a Large cup every day.
Service: 3
Drive through order. Employee was disinterested in assisting. Did not greet me when approached the window. When he handed me my change he dropped it on the ground not in my hand . He did not say a word just turned around to chat with fellow employees. I left the drive through; drove around the building again stopped the car picked up the change, knocked on the window and threw the change on the counter. Please retrain this ineffective service person in service etiquette. He was horrible. I was not offered a receipt. This was between 5-520 pm Tues 16 Oct. I stopped patronizing this store years ago due to consistent bad service.
Atmosphere: 1
Food: 3
Service: 1
Managed to get every single part of my order wrong, almost impressive. Ordered a hot chocolate, got black coffee. The coffee I did order was burnt tasting and the donuts were the wrong donuts AND stale. I waited an excessive time in the drive thru, they weren't busy. Just incompetent. Avoid at all costs, go to the one down the road.
So I normally get my coffee 7 and 7 but this dunkin seams to always get it wrong. The last time I went I got it 10 and 10 and it was almost right. Next time I'll try 12 and 12. Every other dunkin in the area seams to make it right at 7 and 7 but not this one. Every time I go in it seams like it's a mess especially in the afternoon.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Maple Sugar Bacon Breakfast Sandwich
Asked for an everything bagel and was given a plain instead I also received a plain frozen coffee with no caramel swirl or drizzle like I requested
Every time I go, they are out of at least one thing I have ordered. Have seen employee get yelled at by other employee/or manager out back while in drive-thru line. Only stopping here out of necessity, nothing else.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Donuts
Not a bad place for Coffee, but CONSTANTLY gets sandwich or other more complicated orders wrong. I can't tell you the number of times that I picked up a coffee combo only to find they gave me the wrong sandwich. Nothing more fun than taking a 30 minute round trip for lunch only for all the excitement to die when you find out they did it wrong again.
Atmosphere: 3
Food: 3
Service: 1
I feel like whoever is taking your order in the drive-through depends on if you get what you ask for, the younger workers get it right every time, the older worker this morning at 6am got it all wrong.
Atmosphere: 5
Food: 2
Service: 4
They always have unique donut creations. The manager, Cody is exceptionally friendly and conversational, and always ensures that my order is made perfectly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Restaurantji Recommends
The service is good and the workers are very friendly which goes a long way with me.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Muffins, Wake-Up Wrap - Sausage Egg and Cheese, Munchkins Donut Hole Treats, Donuts, Plain Stuffed Bagel Minis, Everything Stuffed Bagel Minis
Cody the manager was great. He was out of whoopie pie donuts but volunteered to make me four of them. What a nice manager and what a great staff!
Atmosphere: 5
Food: 5
Service: 5
You guys literally just gave me watered down coffee water instead of hot coco I'm so upset. Edit just poured it out why are there blue things at the bottom
30 minutes in drive thru . Should have read the reviews first. Don’t bother coming here. I am still in line lmfao waiting . Sad sad sad
This place has gone downhill FAST. I made a mobile order and waited almost 20 minutes IN THE STORE before someone finally made it. Don’t make a drive through order in the afternoon, you’ll be waiting FOREVER! PEOPLE HAVE PLACES TO BE, POUR THE COFFEE AND MOVE THE
Atmosphere: 1
Food: 3
Service: 1
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