Food was extremely overpriced for what we were served. The refried beans had an odd flavor to them. Our server was courteous enough, but failed to bring our table any napkins or silverware, even after our food was served. Someone in our party had to get up and get them for us.
Atmosphere: 3
Food: 1
Service: 1
P
I’m not one to write negative reviews or critique service when a restaurant is busy, but my family and I had an incredibly disappointing experience here. The service was poor, the recovery was non-existent, and the food was outrageously overpriced.
We ordered the fajitas for two, which came out with the same amount of meat as the fajitas for one that were served at the table next to us—just with more onions. This dish was $45. We also requested an extra side plate of toppings, expecting to be charged, but were shocked to see it cost $19 for rice and beans with fajita toppings. While I understand rising food costs, this was excessive.
To make matters worse, our cheese sauce was served cold, and no one brought us utensils or napkins. We had to get up and find them ourselves. Despite these issues, the waiter found time to ask if we wanted dessert.
When these concerns were brought to the manager when we got the bill, she said “you ate the food”. Then she continued to argue with me over the price of rice and beans. She never offered an apology or a solution to the problem. Finally a bar tender came and excused her from the conversation. Customer service had to be begged for.
The food quality was average at best, but the pricing, cold food, and lack of basic service made this a very frustrating experience. Having spent years in the restaurant industry, I understand the challenges, but this was unacceptable. For the price of a side of rice and beans and some fajita toppings ($19) I could have ordered a bowl of chipotle for a better price, higher quality, and less hassle. We won’t be returning.
Atmosphere: 2
Food: 1
Service: 1
MamaPeg
This was the most disappointing Mexican restaurant I have ever been to. We ordered a double fajita and it was the same size as a single fajita, not only that it was loaded with more onions than meat. We also asked for an extra salad plate, the rice, beans and toppings and we were charged $19.00 which is absolutely disgustingly expensive. We could have had ordered another whole fajita dinner for only $3.00 dollars more. The prices are way too high for the portions and quality. I will not be patronizing this restaurant again. I would rather drive an hour and get a quality meal. Customer service was non existent when we brought up this issue. Hopefully Granby will eventually get a good Mexican restaurant that we can all be happy to support. Rancho Viejo you have a long way to go. You can do better.
Atmosphere: 2
Food: 1
Service: 1
Dye Johnson
Awful. No flavor. Chicken overcooked.
Food: 1
Service: 1
Honey Ahijevych
this is a nice cozy little restaurant. I live in Colorado so the food here was not as good as the ones we get in Colorado, but it was great great family place.
Atmosphere: 5
Food: 4
Service: 5
k d
My favorite restaurant from the queso to the fresh made chips. Best youll find in the area! BUT ITS SO EXPENSIVE! Too expensive!!! I barely go there since they upped the prices. I just want a quesadilla but its $20, as well as refriend beans and some queso and it totaled to $45. Definitely cannot come here as much as I used to.
Atmosphere: 5
Food: 5
Service: 3
Sam Stenberg
Huge portions, solid food. The chorizo queso is always great!
Dietary restrictions: Good options for gluten sensitivities including corn based tortillas and chips and rice and bean entrees.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chimichanga
Francesca Borrelli
Friendly staff, amazing food. Well worth the price! I would definitely go again!
Kid-friendliness: Super great with my daughter and smiles all around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Chimichanga
Dan Coyne
This is a local staple, authentic Mexican cuisine with large portions of quality food. Never had a bad meal here. My favorite restaurant in this area of CT.
Been coming here for years - we love the food and the staff are wonderful. My kids love all the paintings on the booths. Great salsa. Try the tortilla soup!
Atmosphere: 5
Food: 5
Service: 5
Jon hayes
Beautiful restaurant, friend staff, and very good food.
Atmosphere: 5
Food: 4
Service: 4
Shipment
I wouldnt suggest the shared fahitas. My plate was noticably smaller then the other. Other persin also hogged all the meat ?. Menu prices were listed incorrectly also.
Atmosphere: 5
Food: 4
Service: 3
W Kelly
I really wanted this to work, but what a disappointment. Thursday night, and there were many diners. Service was incredibly slow. (30 minutes from seating til getting beverages). Food was very mediocre. Not one of our party of 7, thought their meal was good. It took 6 interactions with staff, to correct delivered orders, and get the condiments that the diners had ordered.
Atmosphere: 4
Food: 2
Service: 1
Ryan Ritschard
They don't pay attention to your order or what u say... Maybe they're drinking too much tequila celebrating Cinco de Mayo before its Cinco de Mayo
Food was extremely overpriced for what we were served. The refried beans had an odd flavor to them. Our server was courteous enough, but failed to bring our table any napkins or silverware, even after our food was served. Someone in our party had to get up and get them for us.
Atmosphere: 3
Food: 1
Service: 1
I’m not one to write negative reviews or critique service when a restaurant is busy, but my family and I had an incredibly disappointing experience here. The service was poor, the recovery was non-existent, and the food was outrageously overpriced.
We ordered the fajitas for two, which came out with the same amount of meat as the fajitas for one that were served at the table next to us—just with more onions. This dish was $45. We also requested an extra side plate of toppings, expecting to be charged, but were shocked to see it cost $19 for rice and beans with fajita toppings. While I understand rising food costs, this was excessive.
To make matters worse, our cheese sauce was served cold, and no one brought us utensils or napkins. We had to get up and find them ourselves. Despite these issues, the waiter found time to ask if we wanted dessert.
When these concerns were brought to the manager when we got the bill, she said “you ate the food”. Then she continued to argue with me over the price of rice and beans. She never offered an apology or a solution to the problem. Finally a bar tender came and excused her from the conversation. Customer service had to be begged for.
The food quality was average at best, but the pricing, cold food, and lack of basic service made this a very frustrating experience. Having spent years in the restaurant industry, I understand the challenges, but this was unacceptable. For the price of a side of rice and beans and some fajita toppings ($19) I could have ordered a bowl of chipotle for a better price, higher quality, and less hassle. We won’t be returning.
Atmosphere: 2
Food: 1
Service: 1
This was the most disappointing Mexican restaurant I have ever been to. We ordered a double fajita and it was the same size as a single fajita, not only that it was loaded with more onions than meat. We also asked for an extra salad plate, the rice, beans and toppings and we were charged $19.00 which is absolutely disgustingly expensive. We could have had ordered another whole fajita dinner for only $3.00 dollars more. The prices are way too high for the portions and quality. I will not be patronizing this restaurant again. I would rather drive an hour and get a quality meal. Customer service was non existent when we brought up this issue. Hopefully Granby will eventually get a good Mexican restaurant that we can all be happy to support. Rancho Viejo you have a long way to go. You can do better.
Atmosphere: 2
Food: 1
Service: 1
Awful. No flavor. Chicken overcooked.
Food: 1
Service: 1
this is a nice cozy little restaurant. I live in Colorado so the food here was not as good as the ones we get in Colorado, but it was great great family place.
Atmosphere: 5
Food: 4
Service: 5
My favorite restaurant from the queso to the fresh made chips. Best youll find in the area! BUT ITS SO EXPENSIVE! Too expensive!!! I barely go there since they upped the prices. I just want a quesadilla but its $20, as well as refriend beans and some queso and it totaled to $45. Definitely cannot come here as much as I used to.
Atmosphere: 5
Food: 5
Service: 3
Huge portions, solid food. The chorizo queso is always great!
Dietary restrictions: Good options for gluten sensitivities including corn based tortillas and chips and rice and bean entrees.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chimichanga
Friendly staff, amazing food. Well worth the price! I would definitely go again!
Kid-friendliness: Super great with my daughter and smiles all around!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak, Chimichanga
This is a local staple, authentic Mexican cuisine with large portions of quality food. Never had a bad meal here. My favorite restaurant in this area of CT.
We love this spot! So.much.food.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Been coming here for years - we love the food and the staff are wonderful. My kids love all the paintings on the booths. Great salsa. Try the tortilla soup!
Atmosphere: 5
Food: 5
Service: 5
Beautiful restaurant, friend staff, and very good food.
Atmosphere: 5
Food: 4
Service: 4
I wouldnt suggest the shared fahitas. My plate was noticably smaller then the other. Other persin also hogged all the meat ?. Menu prices were listed incorrectly also.
Atmosphere: 5
Food: 4
Service: 3
I really wanted this to work, but what a disappointment.
Thursday night, and there were many diners. Service was incredibly slow. (30 minutes from seating til getting beverages).
Food was very mediocre. Not one of our party of 7, thought their meal was good.
It took 6 interactions with staff, to correct delivered orders, and get the condiments that the diners had ordered.
Atmosphere: 4
Food: 2
Service: 1
They don't pay attention to your order or what u say... Maybe they're drinking too much tequila celebrating Cinco de Mayo before its Cinco de Mayo
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