Somehow whenever I go to this and the Wendy's in Hamden CT, the fries and food are barely warm. Even the drinks are warm. You have to stir that up on the large cup of ice they give you to make your drink cold. You don't get greeted as other fast food restaurants do. It's with "can I help you" or my favorite, "Yesss." The mobile app is a joke. It takes half an hour to place an order, especially if you try to use any of your rewards. That whole system needs to be revamped. Even this survey is asking about tables without giving you the option to say we did not dine in. What a waste of time.
This is the closest Wendy's to my place if work, so I don't have the option of going to another branch. There's always McDonald's across the street though. It's been looking very tempting lately.
Atmosphere: 2
Food: 3
Service: 2
Jo Ann
I ordered from breakfast menu which was on self order. I was called to front because they were serving lunch. Instead of croissant sandwich, I ordered from biggie menu and only received the burger, no drink or fries.
Atmosphere: 5
Food: 5
Service: 2
Jayme
Very nice location, but no changing tables in the bathroom :(
Lee Dorothy McCann
Very clean, quiet, and the young man at the register was very nice. The only complaint is, they were extremely heavy handed with the salt on the fries, but the food it was nice and hot.
Atmosphere: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Kentucky Mama
They state they're open late. However I find that varies from location to location.
Atmosphere: 3
Food: 3
Service: 4
Sandra Kadawu
I like to support Wendy's because they support American people. Thank you, Wendy's.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jr Cheeseburger, Biggie Bag
Billings Montana
It's Wendy's. Everyone likes Wendy's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Jr Cheeseburger
Dallas Velasquez
Seriously ridiculous. This is the 2nd time I tried to order spicy nuggets and got plain. Then additionally, instead of 10 pieces, I only got 8.
Avoid this wendys.
Atmosphere: 4
Food: 3
Service: 1
Side Diyr (Sidewage)
A little butterflies than I usually get from Wendy's. Also good customer service
Parking: Parking spots surrounding the establishment
Kid-friendliness: Very clean and a great family spot
Wheelchair accessibility: Ramps to doors and handicap parking
Dare I say that I’ve be proven wrong? I think so. I came here at 11:30pm after seeing the McDonald’s across the street that was supposed to be 24hrs closed. Very reluctantly placed my order and was met by a friendly staff, accurate order, and a “thank you for coming.” Sounds like this franchise owner is figuring it out. Awesome experience
Nightmare establishment! The staff is made up of older people who need to retire and young kids who couldn’t care less! Today was the last straw after getting my order wrong for the 7th consecutive time. They have a little trick in the drive thru where they don’t give you a receipt (shame on me for not asking for it) so you have no leg to stand on if you come back. Close the doors now if this is the type of service that you plan on providing in the future! Needless to say, I’m never coming back!
Upon this visit, I was disappointed in the fact that despite appearing not busy it took an hour for staff to mop up a wet frosty spill despite having it pointed out by several customers. The mens room bathroom stall was also dirty. There are other options in the local area.
Atmosphere: 3
Food: 5
Service: 4
Jeff Bellinger
Service was on par as always. Food was good.
Atmosphere: 4
Food: 5
Service: 5
lulu
Wendy’s in Guilford served me food that almost killed me. I ended up in the hospital for a week with the worst food poisoning of my life. These people are CRIMINALS, and they need to be in jail for what they did. When I confronted them, they laughed and blamed it on us arriving close to closing time. Disgusting lazy poisoning criminals that almost took my life. They don’t care about customer safety at all. They are literally poisoning people. I hope these disgusting criminals rot behind bars for poisoning me. This place needs to be shut down immediately. I will be reporting to the CT Health Department to shut this location down. Stay far away if you value your life!
Atmosphere: 1
Food: 1
Service: 1
Duy Creel
Fast service and always dependable when mcdonalds starts closing earlier than their posted hours
sandra alvarez
I get fast and friendly service every time I go to this location. Management and the team are doing a great job!
Somehow whenever I go to this and the Wendy's in Hamden CT, the fries and food are barely warm. Even the drinks are warm. You have to stir that up on the large cup of ice they give you to make your drink cold. You don't get greeted as other fast food restaurants do. It's with "can I help you" or my favorite, "Yesss." The mobile app is a joke. It takes half an hour to place an order, especially if you try to use any of your rewards. That whole system needs to be revamped. Even this survey is asking about tables without giving you the option to say we did not dine in. What a waste of time.
This is the closest Wendy's to my place if work, so I don't have the option of going to another branch. There's always McDonald's across the street though. It's been looking very tempting lately.
Atmosphere: 2
Food: 3
Service: 2
I ordered from breakfast menu which was on self order. I was called to front because they were serving lunch. Instead of croissant sandwich, I ordered from biggie menu and only received the burger, no drink or fries.
Atmosphere: 5
Food: 5
Service: 2
Very nice location, but no changing tables in the bathroom :(
Very clean, quiet, and the young man at the register was very nice. The only complaint is, they were extremely heavy handed with the salt on the fries, but the food it was nice and hot.
Atmosphere: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
They state they're open late. However I find that varies from location to location.
Atmosphere: 3
Food: 3
Service: 4
I like to support Wendy's because they support American people. Thank you, Wendy's.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jr Cheeseburger, Biggie Bag
It's Wendy's. Everyone likes Wendy's.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Jr Cheeseburger
Seriously ridiculous. This is the 2nd time I tried to order spicy nuggets and got plain. Then additionally, instead of 10 pieces, I only got 8.
Avoid this wendys.
Atmosphere: 4
Food: 3
Service: 1
A little butterflies than I usually get from Wendy's.
Also good customer service
Parking: Parking spots surrounding the establishment
Kid-friendliness: Very clean and a great family spot
Wheelchair accessibility: Ramps to doors and handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Salad, Chili, Bacon Double Stack, Spicy Chicken Sandwich, Cheese Fries, Baconator Fries, Classic Chocolate Frosty
Dare I say that I’ve be proven wrong? I think so. I came here at 11:30pm after seeing the McDonald’s across the street that was supposed to be 24hrs closed. Very reluctantly placed my order and was met by a friendly staff, accurate order, and a “thank you for coming.” Sounds like this franchise owner is figuring it out. Awesome experience
Nightmare establishment! The staff is made up of older people who need to retire and young kids who couldn’t care less! Today was the last straw after getting my order wrong for the 7th consecutive time. They have a little trick in the drive thru where they don’t give you a receipt (shame on me for not asking for it) so you have no leg to stand on if you come back. Close the doors now if this is the type of service that you plan on providing in the future! Needless to say, I’m never coming back!
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Upon this visit, I was disappointed in the fact that despite appearing not busy it took an hour for staff to mop up a wet frosty spill despite having it pointed out by several customers. The mens room bathroom stall was also dirty. There are other options in the local area.
Atmosphere: 3
Food: 5
Service: 4
Service was on par as always. Food was good.
Atmosphere: 4
Food: 5
Service: 5
Wendy’s in Guilford served me food that almost killed me. I ended up in the hospital for a week with the worst food poisoning of my life. These people are CRIMINALS, and they need to be in jail for what they did. When I confronted them, they laughed and blamed it on us arriving close to closing time. Disgusting lazy poisoning criminals that almost took my life. They don’t care about customer safety at all. They are literally poisoning people. I hope these disgusting criminals rot behind bars for poisoning me. This place needs to be shut down immediately. I will be reporting to the CT Health Department to shut this location down. Stay far away if you value your life!
Atmosphere: 1
Food: 1
Service: 1
Fast service and always dependable when mcdonalds starts closing earlier than their posted hours
I get fast and friendly service every time I go to this location. Management and the team are doing a great job!
Atmosphere: 5
Food: 5
Service: 5
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