i went to this Wendy's with my family the food was raw, and my aunt got sick and threw up. When we went back to get our money back we were lucky my aunt knew Spanish because the manager spoke Spanish and very little English.
Atmosphere: 1
Food: 1
Service: 1
Georgie Adams
Absolutely horrid service was worst I’ve ever seen. We ordered Buffalo bugs on a time crunch and the workers believed we did not even place an order.
Atmosphere: 1
Food: 1
Service: 1
Zachary Milano
Ordered while short on time. Accused us of not placing an order. The manager should be fired for sucking.
Atmosphere: 1
Food: 1
Service: 1
A Y
I ordered to go a crispy chicken sandwich, 6 chicken nuggets with sweet and sour sauce and a medium doctor pepper- they gave me the six nuggets but no sauce-small value meal chicken medium fries - both of which I did not order and they almost forgot my soda- I gave them my name but they put someone else down- they did not seem to understand English either
Food: 3
Service: 1
Terry Conlon
It’s absolutely ridiculous that you place an order and pay over $22 and the order is all screwed up. Can you figure it out by the time you drive all the way home to Westbrook
Food: 1
Service: 1
C
Foods really good Reccomend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Anne Willbanks
Guilford Connecticut is our favorite Wendy's! The staff are always so friendly and welcoming. The food is fresh and good. The place is well kept.
Atmosphere: 5
Food: 5
Service: 5
M Simon
After ordering my own food at the kiosk, I waited 15 minutes while multiple door dash orders were filled prior to mine. They sat there getting cold and soggy while I waited patiently. When my name was finally called, a rolled up bad was handed to me and a very creepy man said “here you are my love.” I took the bag, emphasized that I was not his love and left with the bag in hand. When I returned to work, I opened the bag. My 6 piece nuggets were 4 pieces. My BBQ sauce was ranch. My spicy chicken sandwich was not spicy and had cheese and bacon it. I’m fairly certain I did mess up my own order. I was not willing to go back to the creepy guy to ask for the correct food. I certainly will be avoiding this location in the future.
Somehow whenever I go to this and the Wendy's in Hamden CT, the fries and food are barely warm. Even the drinks are warm. You have to stir that up on the large cup of ice they give you to make your drink cold. You don't get greeted as other fast food restaurants do. It's with "can I help you" or my favorite, "Yesss." The mobile app is a joke. It takes half an hour to place an order, especially if you try to use any of your rewards. That whole system needs to be revamped. Even this survey is asking about tables without giving you the option to say we did not dine in. What a waste of time.
This is the closest Wendy's to my place if work, so I don't have the option of going to another branch. There's always McDonald's across the street though. It's been looking very tempting lately.
Atmosphere: 2
Food: 3
Service: 2
Savanna Brown
I think this was the best fast food restaurant we have been to. The staff were absolutely amazing and the managers were very interactive with the customers. Everything was made correctly and fresh. We were very impressed with how clean the entire store was and they had many homely photos up.
Air conditioning is required. Smoke in store...
Atmosphere: 4
Food: 4
Service: 4
Workers were all friendly.
Atmosphere: 5
Food: 5
Service: 5
i went to this Wendy's with my family the food was raw, and my aunt got sick and threw up. When we went back to get our money back we were lucky my aunt knew Spanish because the manager spoke Spanish and very little English.
Atmosphere: 1
Food: 1
Service: 1
Absolutely horrid service was worst I’ve ever seen. We ordered Buffalo bugs on a time crunch and the workers believed we did not even place an order.
Atmosphere: 1
Food: 1
Service: 1
Ordered while short on time. Accused us of not placing an order. The manager should be fired for sucking.
Atmosphere: 1
Food: 1
Service: 1
I ordered to go a crispy chicken sandwich, 6 chicken nuggets with sweet and sour sauce and a medium doctor pepper- they gave me the six nuggets but no sauce-small value meal chicken medium fries - both of which I did not order and they almost forgot my soda- I gave them my name but they put someone else down- they did not seem to understand English either
Food: 3
Service: 1
It’s absolutely ridiculous that you place an order and pay over $22 and the order is all screwed up. Can you figure it out by the time you drive all the way home to Westbrook
Food: 1
Service: 1
Foods really good
Reccomend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Guilford Connecticut is our favorite Wendy's! The staff are always so friendly and welcoming. The food is fresh and good. The place is well kept.
Atmosphere: 5
Food: 5
Service: 5
After ordering my own food at the kiosk, I waited 15 minutes while multiple door dash orders were filled prior to mine. They sat there getting cold and soggy while I waited patiently. When my name was finally called, a rolled up bad was handed to me and a very creepy man said “here you are my love.” I took the bag, emphasized that I was not his love and left with the bag in hand. When I returned to work, I opened the bag. My 6 piece nuggets were 4 pieces. My BBQ sauce was ranch. My spicy chicken sandwich was not spicy and had cheese and bacon it. I’m fairly certain I did mess up my own order. I was not willing to go back to the creepy guy to ask for the correct food. I certainly will be avoiding this location in the future.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Dave's single Burgers are the best
Atmosphere: 4
Food: 5
Service: 5
They didn’t give me my nuggets I paid for
Atmosphere: 1
Food: 1
Service: 1
Awesome fries 🍟🤤
Somehow whenever I go to this and the Wendy's in Hamden CT, the fries and food are barely warm. Even the drinks are warm. You have to stir that up on the large cup of ice they give you to make your drink cold. You don't get greeted as other fast food restaurants do. It's with "can I help you" or my favorite, "Yesss." The mobile app is a joke. It takes half an hour to place an order, especially if you try to use any of your rewards. That whole system needs to be revamped. Even this survey is asking about tables without giving you the option to say we did not dine in. What a waste of time.
This is the closest Wendy's to my place if work, so I don't have the option of going to another branch. There's always McDonald's across the street though. It's been looking very tempting lately.
Atmosphere: 2
Food: 3
Service: 2
I think this was the best fast food restaurant we have been to. The staff were absolutely amazing and the managers were very interactive with the customers. Everything was made correctly and fresh. We were very impressed with how clean the entire store was and they had many homely photos up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Chicken Biggie Bag
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