TERRIBLE. Every single time I go to Hebron Dunkin Donuts, it's a terrible experience. So bad that I will not go there again and that says A LOT for someone who goes to Dunkin twice a day. I even asked for the managers information and Chris would not give it to me. Thank you Chris who was working at 6:05 p.m on August 21, 2025, you have NO customer service skills and you lost your store a loyal customer and a lot of business!
Service: 1
Hunter Talcik
The workers are nice and very friendly and the coffee and food is good
Atmosphere: 5
Food: 5
Service: 5
Linda Sulzer
Always lovey Dunkin
Atmosphere: 5
Food: 5
Service: 5
Cameron Plude
I have never experienced such bad service before. I got attitude from the old hag the second I got to the speaker along with a ridiculous wait for 1 car in the drive through. I've never been so annoyed from customer service before please find better employees.
Atmosphere: 1
Food: 1
Service: 1
Tammy Boone
Very concerned about the cleanliness. The tables, floors and bathrooms should not have passed the morning inspections. Maybe better next time.
Atmosphere: 3
Food: 5
Service: 5
samantha Currier
I normally don't write ill things about my adorable little hometown, but I gotta say I am truly disappointed. Seven out of the ten times you'll get a coffee that tastes worse than dirt, today was one of those days. After a long shift, I brought my coffee back asking for either a replacement or a refund. Whoever was at the other end didn't fully ask my order. Just a simple caramel macchiato they didn't a size they didn't ask if it was hot or cold. So when I pulled up to the window, the young girl, I had a medium-sized iced caramel macchiato. I had only ordered a small hot caramel macchiato. She looked at me pissed off already, knowing that she had just made an extra coffee to go to waste.. At that point, I had just asked for a refund. She tapped her nails and rolled her eyes. We were both annoyed with one another. I went to hand her back my coffee, thinking that they would either need to take it or to see that I had purchased something earlier. She recoiled as if I was handing her something atrocious. A simple explanation as to why she could not take the coffee would have been better done her response. I took my refund and left. I've given too many chances to this location. They are not worth your time or your money.
Atmosphere: 2
Food: 1
Service: 1
Bill B
All lights on, pull up to a pre recorded message at the drive thru speaker saying "we are closed, please come back during our normal business hours." This was at 6:44pm on a Saturday. Hours say open until 8pm.
Dan Madison
Found ice pumpkin ice, it was great!!!
Atmosphere: 4
Food: 4
Service: 4
Sharon Lafountain (Sharon LaFountain Valys)
The waiters were slow, disregard customers
Parking: Just park
Sallie Bartholomew
Polite and efficient service. The restaurant was very clean.
Boston creme upside down in bag. No chocolate left on donut. Apple fritter was very tiny. Waited a total time in drive through to window of 16 minutes. Entered line at 0545.
Atmosphere: 3
Food: 3
Service: 2
Eileen Booker
They were amazing. This was the best service I have had in a long time. They were busy but very fast. The best part was they got the order right. I definitely will be back to this Dunkin.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Donuts
Dustin Riordan
Routinely a bunch of clown kids running this place. Long waits when there are no other orders, no one in the drive through.
Atmosphere: 1
Food: 1
Service: 1
Suzette Kuerbitz
the phone number here is not up to date and does not work if you try to call them
TERRIBLE. Every single time I go to Hebron Dunkin Donuts, it's a terrible experience. So bad that I will not go there again and that says A LOT for someone who goes to Dunkin twice a day. I even asked for the managers information and Chris would not give it to me. Thank you Chris who was working at 6:05 p.m on August 21, 2025, you have NO customer service skills and you lost your store a loyal customer and a lot of business!
Service: 1
The workers are nice and very friendly and the coffee and food is good
Atmosphere: 5
Food: 5
Service: 5
Always lovey Dunkin
Atmosphere: 5
Food: 5
Service: 5
I have never experienced such bad service before. I got attitude from the old hag the second I got to the speaker along with a ridiculous wait for 1 car in the drive through. I've never been so annoyed from customer service before please find better employees.
Atmosphere: 1
Food: 1
Service: 1
Very concerned about the cleanliness. The tables, floors and bathrooms should not have passed the morning inspections. Maybe better next time.
Atmosphere: 3
Food: 5
Service: 5
I normally don't write ill things about my adorable little hometown, but I gotta say I am truly disappointed. Seven out of the ten times you'll get a coffee that tastes worse than dirt, today was one of those days. After a long shift, I brought my coffee back asking for either a replacement or a refund. Whoever was at the other end didn't fully ask my order. Just a simple caramel macchiato they didn't a size they didn't ask if it was hot or cold. So when I pulled up to the window, the young girl, I had a medium-sized iced caramel macchiato. I had only ordered a small hot caramel macchiato. She looked at me pissed off already, knowing that she had just made an extra coffee to go to waste.. At that point, I had just asked for a refund. She tapped her nails and rolled her eyes. We were both annoyed with one another. I went to hand her back my coffee, thinking that they would either need to take it or to see that I had purchased something earlier. She recoiled as if I was handing her something atrocious. A simple explanation as to why she could not take the coffee would have been better done her response. I took my refund and left. I've given too many chances to this location. They are not worth your time or your money.
Atmosphere: 2
Food: 1
Service: 1
All lights on, pull up to a pre recorded message at the drive thru speaker saying "we are closed, please come back during our normal business hours." This was at 6:44pm on a Saturday. Hours say open until 8pm.
Found ice pumpkin ice, it was great!!!
Atmosphere: 4
Food: 4
Service: 4
The waiters were slow, disregard customers
Parking: Just park
Polite and efficient service. The restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Not to bad
Atmosphere: 3
Food: 3
Service: 3
Boston creme upside down in bag. No chocolate left on donut. Apple fritter was very tiny. Waited a total time in drive through to window of 16 minutes. Entered line at 0545.
Atmosphere: 3
Food: 3
Service: 2
They were amazing. This was the best service I have had in a long time. They were busy but very fast. The best part was they got the order right. I definitely will be back to this Dunkin.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Hash Browns, Donuts
Routinely a bunch of clown kids running this place. Long waits when there are no other orders, no one in the drive through.
Atmosphere: 1
Food: 1
Service: 1
the phone number here is not up to date and does not work if you try to call them
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