Dunkin'

130 S Main St, New Britain
(860) 348-0690

Recent Reviews

Sort by
LATINA87

This Dunkin is very small with not enough variety of donuts. The staff was too chatty with customers and I rather you multitask. My croissant was toasted black yesterday I noticed after I drove off and reached the highway. I couldn't come back because I am from out of state.

Atmosphere: 2

Food: 2

Service: 2

Aracely guerrero

I love Dunkin donuts 🍩

Atmosphere: 5

Food: 5

Service: 5

Joel Leyden

Very depressing environment. Every window has a sign telling the suffering homeless to stay away.

Atmosphere: 1

Food: 4

Service: 4

Ian Warner-O'Connor

Tea tasted off

latasha Glaspie

Really great customer service! I was actually in shock just because you see people loitering around the front door.

Atmosphere: 5

Food: 5

Service: 5

Bob Kimmel

Stopped in for donuts for work.
Good coffee but the donuts are definitely not fresh like they used to be in the past. During has changed and not for the better when it comes to fresh donuts.

Atmosphere: 4

Food: 2

Service: 5

Kayla R

How do you only schedule 1 person on a shift but yet have a line out the door smh.. the new manager is completely an idiot... you have customers leaving because of the long wait.. remind you it's 4pm in the afternoon... shame on the manager for only scheduling one person on, on the busiest time of day.

Kelly Hernandez

Order specifically on the app to save the time. Drove over. Not only was my order not started, but they proceeded to take, check out and make 6 different orders in the store while I had already paid. Managers, it’s unfair to your staff to force someone to be alone and train someone:

Atmosphere: 2

Food: 3

Service: 1

Marisa Feliciano

Great customer service! Not enough monitoring of guests eating, drinking coffee as some people are there for hoooours, but it is a coffee shop and coffees are always on point!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Muffins, Bagels

Silly Willy

Somehow literally ALWAYS make my order incorrectly, survive is not good, someone gave me a stink eye for ordering a strawberry donut idk why, atmosphere is nice, food is cheap and good, recommend the dragon fruit refresher.

Vegetarian options: You can modify menu options to make vegetarian, there are vegetarian options

Dietary restrictions: Lactose, grain, eggs

Parking: It's a plazy, park anywhere as long as it's in the lot

Kid-friendliness: Customers are nice, family friendly environment

Wheelchair accessibility: On ground level with no bumps or restrictions

Atmosphere: 3

Food: 3

Service: 2

Recommended dishes: Dunkin' Refreshers, Doughnut, Dunkin' Lemonade Refreshers, Bagels

dan edmonds

15 wait for a ice coffee with only 2 customers in line

Service: 2

a. tina santana

Clean, courteous, and great food

Atmosphere: 5

Food: 5

Service: 5

Nicole Nunez

My husband went in to pick up a mobile order and got cursed at after asking for a sticker for the ice coffee lid. A Hispanic male maybe late 20s who was there on Thursday 9/4/24 around 2:20pm. Disrespectful individual who should not be working customer service position. Incident was reported to corporate office.

Atmosphere: 1

Food: 2

Service: 1

Joe Kuronya

Was not a well organized counter no order in the place

Atmosphere: 2

Food: 3

Service: 1

Ron Hardy

I only go here in the morning. Fernando and Yanira are both great. My order is always right. And ready by the time I get to the register. I don't go in the afternoon because it's like night and day. The morning is GREAT and the afternoon is like walking into an empty church. But at least my day starts off great.

Atmosphere: 5

Service: 5

Loading...