Dunkin'
130 S Main St, New Britain
(860) 348-0690
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
This Dunkin is very small with not enough variety of donuts. The staff was too chatty with customers and I rather you multitask. My croissant was toasted black yesterday I noticed after I drove off and reached the highway. I couldn't come back because I am from out of state.
Atmosphere: 2
Food: 2
Service: 2
I love Dunkin donuts 🍩
Atmosphere: 5
Food: 5
Service: 5
Very depressing environment. Every window has a sign telling the suffering homeless to stay away.
Atmosphere: 1
Food: 4
Service: 4
Tea tasted off
Really great customer service! I was actually in shock just because you see people loitering around the front door.
Atmosphere: 5
Food: 5
Service: 5
Stopped in for donuts for work.
Good coffee but the donuts are definitely not fresh like they used to be in the past. During has changed and not for the better when it comes to fresh donuts.
Atmosphere: 4
Food: 2
Service: 5
How do you only schedule 1 person on a shift but yet have a line out the door smh.. the new manager is completely an idiot... you have customers leaving because of the long wait.. remind you it's 4pm in the afternoon... shame on the manager for only scheduling one person on, on the busiest time of day.
Order specifically on the app to save the time. Drove over. Not only was my order not started, but they proceeded to take, check out and make 6 different orders in the store while I had already paid. Managers, it’s unfair to your staff to force someone to be alone and train someone:
Atmosphere: 2
Food: 3
Service: 1
Great customer service! Not enough monitoring of guests eating, drinking coffee as some people are there for hoooours, but it is a coffee shop and coffees are always on point!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Muffins, Bagels
Somehow literally ALWAYS make my order incorrectly, survive is not good, someone gave me a stink eye for ordering a strawberry donut idk why, atmosphere is nice, food is cheap and good, recommend the dragon fruit refresher.
Vegetarian options: You can modify menu options to make vegetarian, there are vegetarian options
Dietary restrictions: Lactose, grain, eggs
Parking: It's a plazy, park anywhere as long as it's in the lot
Kid-friendliness: Customers are nice, family friendly environment
Wheelchair accessibility: On ground level with no bumps or restrictions
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Dunkin' Refreshers, Doughnut, Dunkin' Lemonade Refreshers, Bagels
Restaurantji Recommends
15 wait for a ice coffee with only 2 customers in line
Service: 2
Clean, courteous, and great food
Atmosphere: 5
Food: 5
Service: 5
My husband went in to pick up a mobile order and got cursed at after asking for a sticker for the ice coffee lid. A Hispanic male maybe late 20s who was there on Thursday 9/4/24 around 2:20pm. Disrespectful individual who should not be working customer service position. Incident was reported to corporate office.
Atmosphere: 1
Food: 2
Service: 1
Was not a well organized counter no order in the place
Atmosphere: 2
Food: 3
Service: 1
I only go here in the morning. Fernando and Yanira are both great. My order is always right. And ready by the time I get to the register. I don't go in the afternoon because it's like night and day. The morning is GREAT and the afternoon is like walking into an empty church. But at least my day starts off great.
Atmosphere: 5
Service: 5
Loading...