I waited 15 min to my food, and the lady at the register got my order wrong, then she blamed me, another customer come complained her order was wrong too, I wasted my money and didn't get my food.
Atmosphere: 1
Food: 1
Service: 1
Scot
Hot Hazelnut Coffee with a very special vanilla cream donut 2025.🎂
Atmosphere: 5
Food: 5
Service: 5
Carlo
Called 15 minutes before they closed to have it ready for when I come in and he picked up the phone and hung up, but he didn’t know that I saw him do it through the window cause I was outside parked in my car.
kevin charles
Can’t give half stars
Atmosphere: 1
Food: 1
Service: 1
Matthew Olsen
Absolutely the worst Dunkin around New Britain. Homeless or always around there begging for change asking for money. Sleeping in front of the door so no one can get into the source of order absolutely ridiculous.
Damian Laguer
Supervisor is worse than the employees. Dirty place. Gross!
Atmosphere: 1
Food: 1
Service: 1
swaze johnson
Unfortunately my experience here was terrible. I ordered a med caramel ice coffee and, I watch the server put 6 pumps of hazel nut in my coffee. When I asked her if it was mines she said yes. I informed her it I wanted caramel and she said yes it's caramel. Now I'm sitting here popping benadryl and lotioning in cortisone because thanks to her I just found out I have and hazelnut allergy. Great job guys
Service: 1
Tiannie
Terrible service. Ordered through DoorDash and didn’t receive my correct order. Ordered TWO drinks with 1 order of hashbrowns, 2 croissants, a grilled cheese and a wake up wrap. Instead, I received THREE drinks and NO FOOD. Called the location over 10 times just for them to not answer once. This crew is an absolute joke. They need to hire a team of crew that actively pay attention and give customers their correct orders and learn to answer phone calls.
Service: 1
Donal Sierra Rodriguez
Well
Wheelchair accessibility: Good
Atmosphere: 3
Food: 5
Service: 5
Silly Willy
Gave my friend severe constipation, had to go to hospital
Very great drink, on the other hand the atmosphere was very sketchy and very uncomfortable. The staff that made the drink for me was very rude. I was trying to ask something very simple and he just started being very rude.
Vegetarian options: I don’t know.
Kid-friendliness: Very sketchy
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Strawberry
Abu Ibnain
Rude customer service!
Joel
I don't put 0 because it won't let me, have you ever had a cigarette-flavored chocolate? The worker passes outside with another woman from the street smoking and comes in and serves you without putting on any strength or anything, my chocolate was disgusting, I had to throw it away.
I waited 15 min to my food, and the lady at the register got my order wrong, then she blamed me, another customer come complained her order was wrong too, I wasted my money and didn't get my food.
Atmosphere: 1
Food: 1
Service: 1
Hot Hazelnut Coffee with a very special vanilla cream donut 2025.🎂
Atmosphere: 5
Food: 5
Service: 5
Called 15 minutes before they closed to have it ready for when I come in and he picked up the phone and hung up, but he didn’t know that I saw him do it through the window cause I was outside parked in my car.
Can’t give half stars
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst Dunkin around New Britain. Homeless or always around there begging for change asking for money. Sleeping in front of the door so no one can get into the source of order absolutely ridiculous.
Supervisor is worse than the employees. Dirty place. Gross!
Atmosphere: 1
Food: 1
Service: 1
Unfortunately my experience here was terrible. I ordered a med caramel ice coffee and, I watch the server put 6 pumps of hazel nut in my coffee. When I asked her if it was mines she said yes. I informed her it I wanted caramel and she said yes it's caramel. Now I'm sitting here popping benadryl and lotioning in cortisone because thanks to her I just found out I have and hazelnut allergy. Great job guys
Service: 1
Terrible service. Ordered through DoorDash and didn’t receive my correct order. Ordered TWO drinks with 1 order of hashbrowns, 2 croissants, a grilled cheese and a wake up wrap. Instead, I received THREE drinks and NO FOOD. Called the location over 10 times just for them to not answer once. This crew is an absolute joke. They need to hire a team of crew that actively pay attention and give customers their correct orders and learn to answer phone calls.
Service: 1
Well
Wheelchair accessibility: Good
Atmosphere: 3
Food: 5
Service: 5
Gave my friend severe constipation, had to go to hospital
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very great drink, on the other hand the atmosphere was very sketchy and very uncomfortable. The staff that made the drink for me was very rude. I was trying to ask something very simple and he just started being very rude.
Vegetarian options: I don’t know.
Kid-friendliness: Very sketchy
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Strawberry
Rude customer service!
I don't put 0 because it won't let me, have you ever had a cigarette-flavored chocolate? The worker passes outside with another woman from the street smoking and comes in and serves you without putting on any strength or anything, my chocolate was disgusting, I had to throw it away.
Atmosphere: 1
Food: 1
Service: 1
They are the nicest people courteous
Parking: Ok
Kid-friendliness: They are nice and kind
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Energy
Excellent staff
Atmosphere: 5
Food: 5
Service: 5
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