Dunkin'

240 Newington Ave, New Britain
(860) 348-0679

Recent Reviews

Sort by
Victor Lopez

Not only did they charge me 10 dollars for a cup of ice and never called me back after giving them all my info to make things right. They get my order wrong 50% of the time and to make things worse i get parchment paper on my sandwich? Can things be any worse. The manager never even apologized about over charging me for a cup of ice. Something is wrong with this dunkin

Atmosphere: 1

Food: 1

Service: 1

Ariel Bravo

Hello, I would like the share that this Dunkin is a complete disaster. The source of this issue leads up to the manager. Something really needs to be done. It is a shorter lady I believe her name started with an N. She has no management skills. The way she treats her employees is disgusting. She is not just disrespectful to her employees but to customers as well. I’ve witnessed this consistently. I come in countless times before work and it’s always something with that lady. I don’t know if she is being allowed to treat people like this but something has to be done. I’ve seen her disrespect her crew which seems to consist of a younger majority. There was a time where I didn’t see her and figured that they got to the bottom of it however I went back and she is still there and her attitude is still bad. She abuses her power. I see new faces almost everyday they come and go. Please do something the hire ups needs to be informed.

Atmosphere: 1

Food: 1

Service: 1

Jay

Spent at least a half hour in the drive thru for 4 cars, it seems unrealistic but I'm not joking. I'm not saying it's exactly the employees fault but having to wait this long is unacceptable.

Atmosphere: 1

Food: 2

Service: 1

Andre Gray

I placed an order on DoorDash for me and my staff only to get told by the employee that she was not making the order because it was too big of an order… I never knew it was OK too REFUSE A PAYING CUSTOMER and it wasn’t like she didn’t have the product because she did…. I tried to call NO ANSWER and then my driver called with on the phone and she flat out told NO SHE IS NOT MAKING THE ORDER BECAUSE SHE IS ALONE again that’s not my problem thats a staffing issue and I don’t work there…. Another thing is if being alone is an excuse to not want to do the work then find another job or have the manager turn off the delivery service since you won’t be able to handle the few customer’s that come there every hour or so for coffee or doughnuts… lastly I’ve been there late night and that place is dead…… P.S. don’t worry another Dunkin’ took my $100 order and $50 tip sorry you missed out!!!!

Atmosphere: 1

Food: 1

Service: 1

Michael Grimes

Good people

Atmosphere: 5

Food: 5

Service: 5

Rafael M

This Dunkin' Donuts disgust me ....
Prices are outrageous and they charge extra for caramel it seems like it.....

Atmosphere: 1

Food: 1

Service: 1

gsxr1000 o

Place sucks

Atmosphere: 1

Food: 1

Service: 1

lilah

Coffee was disgusting and food was burnt and the white lady had an attitude

Food: 1

Service: 1

jose gonzalez

The manager is a very rude person. They really need to start training them.How to treat customers ,,she’s very disgusting yelling at a customer in front of everyone over his order being wrong that they made a mistake. They have to do better

Atmosphere: 1

Food: 1

Service: 1

Empire Transportation

Don’t recommend this place very rude and they leave u waiting for long time , food was cold and when asked if they can remake it they said no And had a nasty attitude

Atmosphere: 1

Food: 1

Service: 1

joel figueroa

Spent 30 minutes on the drive thru idk if they were picking the coffee beans idk

Service: 1

A Mt

Never fill as they suppose too

Atmosphere: 1

Food: 1

Service: 1

Barbara Francolino

We go there often because we live so close, but the last 2 times, we got an acrid taste from a toasted everything bagel and a sausage wrap that had such a bad taste that we couldn't eat it!! What is going on here?! I wish we could get an answer to what's going on?!

Josue

They couldn't find my order so I had to wait for them to start it. They got my order wrong so I had to wait even longer. It wasn't the usual employees I see during the week. Don't go here on Saturdays, Terrible!

Atmosphere: 1

Food: 1

Service: 1

Robert

This location is trash. Half the time there’s no one working there, even though it’s a 24 hour location.

Service: 1

Loading...