The absolute worst Dunkin in new Britian. Either the employees are incompetent or just simply don’t care. They need a whole new staff or some serious retraining
Atmosphere: 1
Food: 1
Service: 1
Drew St. Denis
Worst Dunkin in the country.
Atmosphere: 1
Food: 1
Service: 1
Maddie Kuhnly
Waited 15 minutes for a coffee and a drink. Only to get to work and my bacon egg and cheese was deconstructed. LITERALLY they gave me bread with egg and cheese and my bacon on the side... what even? I waited 15 minutes and they couldn't even put the bacon on the sandwich.. be for real
Atmosphere: 1
Food: 1
Service: 1
Neetzer
Management needs to get rid of the woman working during the weekend afternoons.. She is on her phone texting as there is a line building. She is rude, dispectful, and shouldn't be in any customer-facing type of job. She made a young mother and child wait over 20 minutes for an iced coffee as she was on her phone. Others (including myself) waiting well over 30 minutes - while her male co-worker was working feverishly to get the food out. I have never experienced anyone as terrible as this person.
Atmosphere: 1
Food: 1
Service: 1
Tawana Jewell
My first and last time there coffee was horrible tasted burned i asked for 6 pumps of swirl and paid for them but didn't get it. Waited in line heard the manager be rude to the next customer. Store a mess smh. I'm a rm for a dunkin and my store would never look like that. And my customers satisfied. Try cleaning the brewers and brew heads. Maybe that would help. Awful just awful.
Atmosphere: 1
Food: 1
Service: 1
Dominic Diaz
No food or breakfast in months what type of establishment is this/ also this store is so lazy they shut down online orders hours before they close 🤣🤣🤣
Atmosphere: 1
Food: 1
Service: 1
Josh N
If I could give this place 0 stars I would. This place has had no food whatsoever for 2 months and counting now. No A.C at all in the building either. It's an actual DUMP that only sells donuts and coffee, nothing else. And when you ask them when they are getting food and AC back they none of them know. That is a SERIOUS issue. They are losing out in hundreds of dollars a day because of TERRIBLE management. Please if you're reading this dont bother doing to this place. An Actual embarrassment to other Dunkins.
Atmosphere: 1
Food: 1
Service: 1
Melissa Perez
I went in this morning to buy breakfast and the staff was extremely rude. I asked for a ham egg and cheese croissant and the girl gave me a death stare and wouldn’t break the stare. She told me they didn’t have the stuffed croissant. I nicely said that I didn’t order a stuffed croissant, and she very rudely told me they didn’t have ham. That’s all she had to say and why she was so mad that I asked for ham is beyond my understanding. If you’re that angry, don’t have a customer service job. My mother and I felt very uncomfortable and I was very close to saying something to her about staring at me the way she was. To the management, you need to do something about your nasty staff before they scare away all of your customers. To top it off, I was charged for a stuffed ham croissant after being told they didn’t have them and that’s not what I received nor is it what I asked for. No one needs to start their morning off with an angry little girl who can’t control her emotions for the sake of being professional at their customer service job. I will never go back to this location and I warn anyone thinking about going to not go to this dirty establishment with the rudest staff. To the angry girl behind the counter, I’m sorry if you’re going through something in life that’s causing you to be so disgusting. I hope things get better for you so you can smile and treat others with some respect.
Atmosphere: 1
Food: 1
Service: 1
Foreign Jugg
I don’t know why anyone would give this location a 5 star rating… had to be a family member or employee because nothing about this location deserves anything above 1 star.. the girls working this morning gave a customer an attitude and when said customer asked for a manager both employees said they weren’t allowed to give out any number to reach someone above them.. the way they treated that lady really made me not want to return to this location. I get the employees are young but it doesn’t get any easier then working at Dunkin…
Atmosphere: 1
Food: 1
Service: 1
Hannah Wright
why is it 2.99 for a small HALF FILLED hot chocolate and why does every employee have an attitude problem
Every morning worker is extremely rude to the customers every time I go there. Every time they have an attitude problem while I don't do anything except place my order and wait. They once again blatantly disrespected me today so I'm writing this review. Hopefully they get explained how to behave properly.
Atmosphere: 1
Food: 2
Service: 1
Benita Teal
The lady that was making my food was very nasty the ice office tasted old and she throw the ketchup packets at me
Atmosphere: 1
Food: 1
Service: 1
Reynaldo Cintron
Don’t go by the fake 5 starts , go by the 1 star. Asked for fresh bacon , they said if I wanted hot bacon I have to ask for it hot!bunch of little girls in there ready to argue with customers, even the manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Tiffani Poinelli
I door dash my coffee like three times a week. I really look forward to my iced coffee in the morning and this team has made my order absolutely perfect and consistently for the last few weeks. The effort is much appreciated. Great team!
The absolute worst Dunkin in new Britian. Either the employees are incompetent or just simply don’t care. They need a whole new staff or some serious retraining
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin in the country.
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes for a coffee and a drink. Only to get to work and my bacon egg and cheese was deconstructed. LITERALLY they gave me bread with egg and cheese and my bacon on the side... what even? I waited 15 minutes and they couldn't even put the bacon on the sandwich.. be for real
Atmosphere: 1
Food: 1
Service: 1
Management needs to get rid of the woman working during the weekend afternoons.. She is on her phone texting as there is a line building. She is rude, dispectful, and shouldn't be in any customer-facing type of job. She made a young mother and child wait over 20 minutes for an iced coffee as she was on her phone. Others (including myself) waiting well over 30 minutes - while her male co-worker was working feverishly to get the food out. I have never experienced anyone as terrible as this person.
Atmosphere: 1
Food: 1
Service: 1
My first and last time there coffee was horrible tasted burned i asked for 6 pumps of swirl and paid for them but didn't get it. Waited in line heard the manager be rude to the next customer. Store a mess smh. I'm a rm for a dunkin and my store would never look like that. And my customers satisfied. Try cleaning the brewers and brew heads. Maybe that would help. Awful just awful.
Atmosphere: 1
Food: 1
Service: 1
No food or breakfast in months what type of establishment is this/ also this store is so lazy they shut down online orders hours before they close 🤣🤣🤣
Atmosphere: 1
Food: 1
Service: 1
If I could give this place 0 stars I would. This place has had no food whatsoever for 2 months and counting now. No A.C at all in the building either. It's an actual DUMP that only sells donuts and coffee, nothing else. And when you ask them when they are getting food and AC back they none of them know. That is a SERIOUS issue. They are losing out in hundreds of dollars a day because of TERRIBLE management. Please if you're reading this dont bother doing to this place. An Actual embarrassment to other Dunkins.
Atmosphere: 1
Food: 1
Service: 1
I went in this morning to buy breakfast and the staff was extremely rude. I asked for a ham egg and cheese croissant and the girl gave me a death stare and wouldn’t break the stare. She told me they didn’t have the stuffed croissant. I nicely said that I didn’t order a stuffed croissant, and she very rudely told me they didn’t have ham. That’s all she had to say and why she was so mad that I asked for ham is beyond my understanding. If you’re that angry, don’t have a customer service job. My mother and I felt very uncomfortable and I was very close to saying something to her about staring at me the way she was.
To the management, you need to do something about your nasty staff before they scare away all of your customers. To top it off, I was charged for a stuffed ham croissant after being told they didn’t have them and that’s not what I received nor is it what I asked for.
No one needs to start their morning off with an angry little girl who can’t control her emotions for the sake of being professional at their customer service job. I will never go back to this location and I warn anyone thinking about going to not go to this dirty establishment with the rudest staff.
To the angry girl behind the counter, I’m sorry if you’re going through something in life that’s causing you to be so disgusting. I hope things get better for you so you can smile and treat others with some respect.
Atmosphere: 1
Food: 1
Service: 1
I don’t know why anyone would give this location a 5 star rating… had to be a family member or employee because nothing about this location deserves anything above 1 star.. the girls working this morning gave a customer an attitude and when said customer asked for a manager both employees said they weren’t allowed to give out any number to reach someone above them.. the way they treated that lady really made me not want to return to this location. I get the employees are young but it doesn’t get any easier then working at Dunkin…
Atmosphere: 1
Food: 1
Service: 1
why is it 2.99 for a small HALF FILLED hot chocolate and why does every employee have an attitude problem
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Often slow to take or fulfill orders.
Atmosphere: 2
Food: 4
Service: 2
Every morning worker is extremely rude to the customers every time I go there. Every time they have an attitude problem while I don't do anything except place my order and wait. They once again blatantly disrespected me today so I'm writing this review. Hopefully they get explained how to behave properly.
Atmosphere: 1
Food: 2
Service: 1
The lady that was making my food was very nasty the ice office tasted old and she throw the ketchup packets at me
Atmosphere: 1
Food: 1
Service: 1
Don’t go by the fake 5 starts , go by the 1 star. Asked for fresh bacon , they said if I wanted hot bacon I have to ask for it hot!bunch of little girls in there ready to argue with customers, even the manager.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
I door dash my coffee like three times a week. I really look forward to my iced coffee in the morning and this team has made my order absolutely perfect and consistently for the last few weeks. The effort is much appreciated. Great team!
Atmosphere: 5
Food: 5
Service: 5
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