Dunkin'

1015 W Main St, New Britain
(860) 229-1551

Recent Reviews

Sean Fahey

America runs on Dunkin

Chris Wir

Stoped in at drive thru , as this Dunkin as most now are is drive thru only, ordered 2 breakfast sandwiches , when I pulled up to window was given food , drove off and opened sausage egg and cheese bagel and egg and sausage were still frozen , opened up 2nd sandwich and was the same seems like they toasted the bagel and threw on cold egg and meets , went back and have it back and let them know that this is unacceptable as someone can end up in Er from undercooked meet. Beware of eating at this place .

Food: 1

Service: 1

John

Great customer service never a wait awesome staff shootout to the morning crew

Atmosphere: 5

Food: 5

Service: 5

T

Best coffee by far unlike other places and they get you right in no wait at all such a wonderful stuff I go there in the am and again at lunch

Atmosphere: 5

Food: 5

Service: 5

Tyrus Gray jr

Shout Out!!! To Maria I am a regular there Maria has good customer service very patient with the customers makes you feel comfortable She is amazing, cool vibe over all a great person and she makes the environment amazing really cares about her job and your customers love going to that Dunkin best one by far This is my favorite place to go for cold drinks and good eats

Atmosphere: 5

Food: 5

Service: 5

Thomas Keyser

Placed on mobile order for a specialty coffee. When I arrived there, a lady said the flavor is out of stock. I said it's ok, just make a regular one. I requested less ice, she put lots of ice. I requested to make it per my order. The lady in the drive-through who took my order remade it but she made it taste horrible on purpose. She gave me a coffee super diluted with water. When I drank it, I quickly noticed that she did it on purpose. My friend sipped my coffee and spitted it out right away. Will never forget the lady...

Atmosphere: 1

Food: 1

Service: 1

I Thompson

Bought 3 large hot chocolate with whipped cream and 1 donut, paid roughly $18. Pulled up to the window they gave us 3 medium containers, we asked what is this we ordered large. Employees proceeded to say we paid for small and they gave us mediums, we figured ok then and pulled off if we didnt overpay. Get back to work to open the containers to find less than half cup of hot chocolate and that's whit the whipped cream in it. There is no way in hell we paid so much for so little and ofc we didnt get a receipt with our order.

Atmosphere: 2

Food: 1

Service: 2

Recommended dishes: Donuts

Chris Barr

I ordered a hot coffee. Took a sip, felt what I assumed was a piece of plastic. I spit out what was in my mouth and it ended up being an insect. An earwig to be exact. Very traumatizing experience for me. I will never have coffee again outside of my own kitchen.

Alice LeBron

This DD only has drive through and I found entering the drive through a bit confusing and the workers on this day ,while attending to my order could have been a faster, it was only two simple ice coffees, instead of talking amongst themselves laughing and one was on her phone which is very unprofessional, finish the order and then go back to your call.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Croissant, Hash Browns, Bacon Egg and Cheese, Wake

Ebby G.

Great location for when you want your coffee/order quickly. I never had a problem with this drive-thru only Dunkin!

Joe

Drive through only location (probably made during the pandemic).Be careful when going through the drive through, it's pretty narrow and your car could get scratched.All items were available and I found no issues with my mobile app order.The donuts here were a little smaller than other locations.It was ready 10 mins after placing the order and arriving.I would go back next time I'm at the Hartford Healthcare facility nearby.

julianna turrisi

Went there this morning and asked for a medium iced decaf pumpkin with cream and only got a coffee with cream. When I told the guy at the window he brought it to the girl that made it and she said she put it in. She didn’t and it tastes gross. I worked as a assistant manager there with the same chain. I’m disappointed

Cecil Allen

I think that they shurved the best coffee and pastry, nice ?

Brandon Dorfman

Wait times were crazy for a drive thru! Literally 15min for 3 cars ahead of me

Debbie Dworak

Great place for coffee. Friendly staff

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