Dunkin'
In Sunoco Gas Station, 625 Hartford Rd, New Britain
(860) 223-0165
Recent Reviews
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Staff rude. Like I shouldn't be bothering her.
Atmosphere: 1
Food: 3
Service: 1
If I could give zero stars I would. The staff is incredibly rude save your money and go some where you treated with a little more respect.
Atmosphere: 1
Service: 1
Lady that attended me at the drive-through was because I was confused between Matcha latte and mocha latte. I know this place just got remodeling done. It definitely needs new people too. She woke up on the wrong side of the bed.
Atmosphere: 1
Food: 3
Service: 1
Lady who does drive through got an attitude for no reason. She can’t hear anything either.
Atmosphere: 1
Food: 4
Service: 1
They suck!! There's better Dunkin Donuts out there!!!
Atmosphere: 1
Food: 1
Service: 3
Not a big selection for whatever reason, ran out of a few selections,
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Donuts
This Dunkin’ Donuts location disgusting. The staff’s attitude is extremely unpleasant. Instead of addressing valid inquiries, they make customers feel like they are asking invalid questions. Additionally, basic courtesies like saying thank you or you’re welcome seem to be lacking entirely. I’d recommend patronizing a different franchise.
Atmosphere: 1
Food: 1
Service: 1
The rudest employees
Atmosphere: 1
Food: 1
Service: 1
I would like to give a zero star. I thought my drink gonna make my day, but they ruined my day. I was looking forward to my favorite drink on the regular menu. Two of the staff tells me to go to McDonald's instead if I want this item! Finally they made it for me but they did a horrible job on it. This is a regular menu item on the board but they don't know how to make it. Why are you still in business, especially as you say McDonald's is next to you? Next time I will take their advice and I suggest you do the same. Don't go here for anything, they don't want your business.That was the worst drink in my life!!!!!!!
I’d rather drive farther to a different Dunkin than come to this one, and will be doing so. The employees are horrible. There attitudes are disgusting. My order is wrong every other time. Such inconvenience bc my job is close to this Dunkin but my day is always ruined after my encounter with the ladies that work there. A drive to another Dunkin is completely worth it !!
Restaurantji Recommends
Store had only two untrained employees and no leads running it during a rush. I waited over a half hour for food before getting my refund. Not the kids fault. Management Wake up! You can't do this!
Atmosphere: 2
Food: 2
Service: 1
MOLD on the bread. Beware!!
Atmosphere: 2
Food: 1
Service: 2
Horrible attitude the receipt said Courtney but I don't think it was she that was taking our order or the order after us. We had clarified with her about three to four times that we wanted caramel on the inside of the cup . NOT Carmel swirl... Her attitude was strong and disrespectful...
The next customers order two hot chocolate and she screamed "DO YOU WANT WHIPPED CREAM ON BOTH OR ONE!"
LIKE what a miserable woman..
Oh and if she's reading this... You got it wrong... Like we thought and that's why we tripled asked you the same thing over and over and over... I work in a restaurant so I should know better than what you gave us today.
Made us want to jump through the window..
Smh... That was foolishness.
Carmel on the top... But no Carmel on the sides..
Please try listening better next time.
Atmosphere: 1
Food: 2
Service: 1
One of the WORST Dunkin’s around! Employees have the worst attitudes and can’t get a coffee right to save their lives! If they got paid to be rude they’d be rich! The turnover on employees is sickening they should get new management. We definitely would never come to this Dunkin again.
Watch out for Shanda. She needs to be retrained on how to speak to customers.
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