McDonald's
698 W Main St, New Britain
(860) 357-4301
Recent Reviews
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It's fast food. You get your belly full of bad food
Atmosphere: 2
Food: 2
Service: 2
Food most of the time hot and smoothies are always made well
Atmosphere: 4
Food: 4
Service: 5
good reasonable price breakfast with so so serve time
Atmosphere: 5
Food: 5
Service: 5
they made my frappe a medium instead of a large, the guy takes it back and pours it in a large cup and fills the rest of it with more whip cream… thanks mcdonald’s :\\
Atmosphere: 3
Food: 4
Service: 1
Morning drive thru manager CC was very rude, waited for 15 minutes I asked for refund she said I guess you are not eating this morning.
6/27/2025 update
Staff changed,so much better.Thanks
Atmosphere: 5
Food: 5
Service: 5
The Service at this location sucks it big time. After 4 am forget about quick service. They have one girl who barely can speak any English. They have her working the drive-thru and running the front of the restaurant at the same time. Where are all of the other workers. This is totally unacceptable if this is franchise owned apparently the owner does not care about what is going on at his location or the quality of the service being given to the customers. No wonder this location as a three-star rating. They're just as bad as the one down on Albany Avenue in Hartford and they have homeless people cleaning at that location.
Service: 1
Still trash
Atmosphere: 1
Food: 1
Service: 1
They say they're open 24 hours. I go there every day at 4:30 for the past couple weeks. They've been going saying all they're not open or they're not ready yet every day. and the funny thing is, I don't even think the GM or the manager Big manager knows that they have been turning away a lot of customers saying that they're not open or they're not ready yet or they don't have nobody to do the food yet because they don't wanna do their jobs and there's enough people in there because they every time I'm there they be talking a lot
Atmosphere: 1
Food: 1
Service: 1
MY SON WENT TO MCDONALD'S ABOUT 6:30PM TODAY AWWFULL SERVICE AND FOOD COLD FRIES BREAD TASTY NASTY AND SODA WAS HALF OF CUP ICE ALREADY MELTED MY SON ASK IF HE COULD GET ANOTHER SODA GIRL AT WINDOW SAYS NO THAT THE SODA MACHINE DOES THE FEELINGS OF SODA SHE SAY NO IT WASN'T DRANK OF BY MY SON BUT DAM SHE COULD HAVE GIVING HIM ANOTHER SODA YA BLAME ON MACHINE SHE PROBABLY HAD BEEN DRINKING OUT OF SODA BUT STILL SERVED SODA THEN SHE SLAMMED WINDOW ON MY SON SO MY SON DROVE OFF BRANG SODA HOME THATS WHY I WRITE THIS MY SON SAYS SORRY TO ME I SAID NO SHE SHOULD SORRY.. CASHIER AT WINDOWS VERY RUDE AND THEY BE PLAYING AT WINDOWS OR ON ORDER SPEAKING LOUDLY LAUGHTER WE ALWAYS GO TO DIFFERENT MCDONALD'S BUT HE WAS TIRED FROM WORK SO HE WENT THERE AWWFULL SERVICE
Food: 1
Service: 1
Love that this McDonald's has the kids gym to play and make new friends. An employee brought our food to our table so I didn't have to leave the kids unattended. No time limit. There is a shoe bin where your child will put their shoes while they play. Easy grandparenting for the win!
Kid-friendliness: Kid friendly for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Quarter Pounder Hamburger, Big Mac, Cheeseburger, French Fries
Restaurantji Recommends
Kid-friendliness: They have a place kids can play .
Wheelchair accessibility: Yes ramp available
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hamburger and Fries, Cheeseburger, French Fries
Great service, deals and quality food.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bacon Egg & Cheese Biscuit, Mcdouble, Sausage Mcmuffin with Egg, Big Mac, Cheeseburger, French Fries, Bagel
Have not eaten McDonald's food since 1974 I will never do I know what goes in that food I will never recommend a McDonald's to anyone
Atmosphere: 1
Food: 1
Service: 3
Took my baby (no longer a baby lol)..girl to eat & play for a few!😁 she made a few new friends 🧡 as always 🥰
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Apple Slices, Mcflurry with M&M's Candies, Mcdouble, World Famous Fries, Big Mac, Cheeseburger, French Fries
They got a nice playground for kids and easy to get there by the highway exit
Atmosphere: 5
Food: 5
Service: 5
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