Easily the worst wingstop I've ever been too not sure because the staff seems like younger people they are quite incompetent they don't follow directions very well requested well done to burnt just my personal preference so it requires longer cooking time I got my food in less than 5 minutes and it wasn't as requested.
Food: 1
Service: 1
Kevin Grant
⭐️ 1-Star Review (and honestly, if I could give this place negative stars, I would) I just had the single worst experience of my entire life at any restaurant, anywhere, at the Wingstop in New Britain, CT. If I could rate this location below zero, I wouldn’t hesitate. I walked in just trying to buy something small so I could use the restroom. I suffer from Crohn’s disease, and when you have Crohn’s, access to a bathroom isn’t some cute luxury—it’s a medical necessity. Their bathrooms were locked, and they told me only paying customers can use them. Fine. I asked to purchase a brownie so I could legally qualify as a “paying customer.” One employee—the man working the front counter—spoke to me with the most arrogant, demeaning tone I’ve ever encountered in food service. He actually mocked me for buying a brownie just to use the restroom. Yes—he laughed at a medical situation. Even after I paid, two employees acted like they were doing me a favor by unlocking a bathroom that their own policy required me to pay to use. Then, while I was finally using the restroom, that same employee pounded on the door like I was being raided by law enforcement. Absolutely unacceptable. I came out, shocked, and he literally laughed in my face. Let me be extremely clear: The behavior of the two male employees here was rude, disrespectful, unprofessional, and downright hostile. I have NEVER been talked to or treated like this at any restaurant—not fast food, not fine dining, not ever. The only decent person in the entire establishment was a young woman who actually showed basic human empathy, but she was ignored and overruled by the men working alongside her. This Wingstop was filthy in attitude, filthy in service, and filthy in basic humanity. I genuinely hope Wingstop corporate reads this, because this isn’t just bad service—it’s discriminatory treatment toward a customer with a medical condition. Save yourself the disrespect. Do NOT visit this Wingstop.
Atmosphere: 1
Food: 1
Service: 1
Jason Gutierrez
Horrible. Got someone else’s order inside of a bag with my name on it. Can’t even get a refund because the app is terrible, called the store and got no answer.
Maria Elena
Okay I'm sorry but how are they gonna have us pay for the sauces and not even give it to us I payed 5 dollars for 3 of them and they didn't even give it to me I'm actually so upset
Food: 5
Service: 1
Rosa Ideas
Very slow service, they playing around and stuff and I said wth?
Service: 1
Velvet Roman
Custumer service was good. A worker named Faith was really nice and polite when taking my order. The restaurant was also really clean. Highly recommend this spot💯
Kayla
I would give 0 stars. These people mess up my order don’t give my my corn. then want to hang up on me and have a nasty attitude. Food cold food is nasty. Their soda area is nasty with soda and lids everywhere. The workers just standing around doing nothing when they can be cleaning. I will never come to this location. The manager has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Megan S
Amazing food, a little bit of a wait which is to be expected with how busy they were. Shawn greeted me and showed awesome customer service as well as leadership skills. Will be back again!
Atmosphere: 5
Food: 5
Service: 5
Casey Roy
Looooong wait. I ordered bone in Korean and they gave me boneless hot. Fries were cold and soggy. Only got carrots and not veggies. To top it off, they got upset when I asked for what I ordered. Ridiculous and won't go back again.
Jason Muchnick
The most incompetent food chain in the country, bar none.
This time some of the boneless wings didn't have any CHICKEN! Literally just fried pieces of breading with sauce on it. pics to prove it too...
it was $0.70 boneless wing night. And so I got 15 for $10.50, but I didn't really get 15 now did I?! if I want sauce covered bread chunks I can do that at home.
Absolutely disgusting wings can't wait till they close down
Atmosphere: 1
Food: 1
Service: 2
Ash Ley
I order here a lot - always good! 💯👍
Atmosphere: 5
Food: 5
Service: 5
Kyle Goodfield
The boneless wings are not Wings they are popcorn chicken size and Super soggy fries that don't even break when you bend them in half lady at the front told me that there was a cup holder to put in the bag because I needed to walk across the street to the hotel and I use a cane and it was raining but when I got my food at the kitchen window they told me there is no cup holder for the regular size cup and I needed a whole another bag
Atmosphere: 2
Food: 2
Service: 1
Nariman Abidallah
Loved the food very nice service and employees!!
Atmosphere: 5
Food: 5
Service: 5
Darrell Barnett
A bit pricey but the portions are huge....location aside I got my order on time
Easily the worst wingstop I've ever been too not sure because the staff seems like younger people they are quite incompetent they don't follow directions very well requested well done to burnt just my personal preference so it requires longer cooking time I got my food in less than 5 minutes and it wasn't as requested.
Food: 1
Service: 1
⭐️ 1-Star Review (and honestly, if I could give this place negative stars, I would)
I just had the single worst experience of my entire life at any restaurant, anywhere, at the Wingstop in New Britain, CT. If I could rate this location below zero, I wouldn’t hesitate.
I walked in just trying to buy something small so I could use the restroom. I suffer from Crohn’s disease, and when you have Crohn’s, access to a bathroom isn’t some cute luxury—it’s a medical necessity. Their bathrooms were locked, and they told me only paying customers can use them. Fine. I asked to purchase a brownie so I could legally qualify as a “paying customer.”
One employee—the man working the front counter—spoke to me with the most arrogant, demeaning tone I’ve ever encountered in food service. He actually mocked me for buying a brownie just to use the restroom. Yes—he laughed at a medical situation. Even after I paid, two employees acted like they were doing me a favor by unlocking a bathroom that their own policy required me to pay to use.
Then, while I was finally using the restroom, that same employee pounded on the door like I was being raided by law enforcement. Absolutely unacceptable. I came out, shocked, and he literally laughed in my face.
Let me be extremely clear:
The behavior of the two male employees here was rude, disrespectful, unprofessional, and downright hostile. I have NEVER been talked to or treated like this at any restaurant—not fast food, not fine dining, not ever.
The only decent person in the entire establishment was a young woman who actually showed basic human empathy, but she was ignored and overruled by the men working alongside her.
This Wingstop was filthy in attitude, filthy in service, and filthy in basic humanity. I genuinely hope Wingstop corporate reads this, because this isn’t just bad service—it’s discriminatory treatment toward a customer with a medical condition.
Save yourself the disrespect.
Do NOT visit this Wingstop.
Atmosphere: 1
Food: 1
Service: 1
Horrible. Got someone else’s order inside of a bag with my name on it. Can’t even get a refund because the app is terrible, called the store and got no answer.
Okay I'm sorry but how are they gonna have us pay for the sauces and not even give it to us I payed 5 dollars for 3 of them and they didn't even give it to me I'm actually so upset
Food: 5
Service: 1
Very slow service, they playing around and stuff and I said wth?
Service: 1
Custumer service was good. A worker named Faith was really nice and polite when taking my order. The restaurant was also really clean. Highly recommend this spot💯
I would give 0 stars. These people mess up my order don’t give my my corn. then want to hang up on me and have a nasty attitude. Food cold food is nasty. Their soda area is nasty with soda and lids everywhere. The workers just standing around doing nothing when they can be cleaning. I will never come to this location. The manager has a nasty attitude.
Atmosphere: 1
Food: 1
Service: 1
Amazing food, a little bit of a wait which is to be expected with how busy they were. Shawn greeted me and showed awesome customer service as well as leadership skills. Will be back again!
Atmosphere: 5
Food: 5
Service: 5
Looooong wait. I ordered bone in Korean and they gave me boneless hot. Fries were cold and soggy. Only got carrots and not veggies. To top it off, they got upset when I asked for what I ordered. Ridiculous and won't go back again.
The most incompetent food chain in the country, bar none.
This time some of the boneless wings didn't have any CHICKEN! Literally just fried pieces of breading with sauce on it. pics to prove it too...
it was $0.70 boneless wing night. And so I got 15 for $10.50, but I didn't really get 15 now did I?! if I want sauce covered bread chunks I can do that at home.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Absolutely disgusting wings can't wait till they close down
Atmosphere: 1
Food: 1
Service: 2
I order here a lot - always good! 💯👍
Atmosphere: 5
Food: 5
Service: 5
The boneless wings are not Wings they are popcorn chicken size and Super soggy fries that don't even break when you bend them in half lady at the front told me that there was a cup holder to put in the bag because I needed to walk across the street to the hotel and I use a cane and it was raining but when I got my food at the kitchen window they told me there is no cup holder for the regular size cup and I needed a whole another bag
Atmosphere: 2
Food: 2
Service: 1
Loved the food very nice service and employees!!
Atmosphere: 5
Food: 5
Service: 5
A bit pricey but the portions are huge....location aside I got my order on time
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