Absolutely disgusting place. They prepared a bagel with cream cheese and added hair for extra flavor. I brought it back. Did they apologize? Heck no. All I got was attitude for politely pointing out that customer service is 100% sub expectations and they should get trained to do better for their customers. Even better was when a friend of the staff chimed in telling me that I should get my GD bagel at home - plus extra profanity and hate speech from that friend when she saw me in the parking lot
Atmosphere: 1
Food: 1
Service: 1
Sawyer Lapp
i went in the drive through and the cashier was super nice she gave me 2 doughnuts instead of 1 and they were fire and also got a coffee
Atmosphere: 3
Food: 3
Service: 5
Paul Carter
this is the best early morning Dunkin donuts. the people there in morning, and I'm sure the rest of time, are great. they make me smiley ever say
Jake Green
Clean and comfy! Service was prompt and coffee was great!
Staff has no training. Lines get super long because staff has no idea what they are doing due to improper training or just being idiots.This girl handed me a large iced cold brew with no ice at all and said sometimes people don’t want ice. So I said remake it. It’s an iced cold brew, it always has ice unless stated otherwise. She gave me attitude and tried to poor it into a new cup with ice which I said no, make a whole new one. And they all gave me attitude.whoever the manager at this location is has some serious work to do. I come everyday and there’s always attitudes and issues. No other Dunkin in town has this many issues.. please shut down or re hire a whole new staff without attitude problems.
Atmosphere: 1
Food: 1
Service: 1
Keith Beardsley
Every weekday at 6 AM I stop at this Dunkin for a coffee & breakfast sandwich on a bagel. But no more the last few months they have gone down hill drastically. Bagels are like a rock, the coffee is burnt, full of grinds, made wrong or all of the above & then the woman who hands you your order at the drive thru holds the items just outside the window & above her head so I have to put my car in park & reach as far as I can just to receive my order just to have the coffe spill down my arm. Dunkin needs QA here desperately. As for me I will never come here again, I'm going to Bagelman where I know the food won't break my teeth.
Atmosphere: 1
Food: 1
Service: 2
robbie mordente
The only DD in new Milford/bfield that makes a good frozen coffee consistently every time. Other restaurants must not keep their machine as clean/replace their frozen coffee syrups enough.
Food: 5
Amy Cofer
On May 21, 2023 I ordered an iced vanilla latte with oat milk, a drink I've ordered a hundred times at my home location. They put the wrong flavor and no oat milk and looked extremely watery so I asked them to remake it and the two ladies at the front were extremely rude and gave me an attitude, one of them asked what my problem was. They remade my drink the exact same. I tried to just drink it but could not do it - it was horrible. Finally a man addressed me, so much more respectul, and remade my drink correctly. But I will not be going back there thanks to those two ladies.
Atmosphere: 1
Food: 1
Service: 1
Michael Mangano
I ordered a Sausage Croissant with cheese no egg and the Croissant was burnt in several areas. No there was no other customers and no one in the Drive-thru. This is not the first time this has happened at this location.
America runs on Dunkin'. No exception to that here.
Atmosphere: 5
Food: 5
Service: 5
Phil Imbrogno
Coffee is good donuts are good but bagels not the best in the area. Also, always check your order before leaving they sometimes get in wrong.serms to be a lack of focus with some of the employees.
Lacey Cole
Slowest Dunkin in New Milford. Not much customer service or lower prices to make up for it.
Andrew Izzo
My wife got a five dollar coupon for her birthday. We hit Dunkin on the way to Danbury. Very clean inside. She got a frozen coffee with french vanilla. It tasted delicious. I gave it a four instead of a five due to the time to make it. We placed a mobile order and arrived a few minutes later. I told the guy up front I was waiting for a mobile order and what the name was. Nobody else was in the store, customer after customer went through the drive-through. An employee coming off break asked if he can help me. I told him what I was there for. He checked a different printer and found the order. He apologized and made the drink very quickly. Five stars to him, four overall.
They never give the correct order
Absolutely disgusting place. They prepared a bagel with cream cheese and added hair for extra flavor. I brought it back. Did they apologize? Heck no. All I got was attitude for politely pointing out that customer service is 100% sub expectations and they should get trained to do better for their customers. Even better was when a friend of the staff chimed in telling me that I should get my GD bagel at home - plus extra profanity and hate speech from that friend when she saw me in the parking lot
Atmosphere: 1
Food: 1
Service: 1
i went in the drive through and the cashier was super nice she gave me 2 doughnuts instead of 1 and they were fire and also got a coffee
Atmosphere: 3
Food: 3
Service: 5
this is the best early morning Dunkin donuts. the people there in morning, and I'm sure the rest of time, are great. they make me smiley ever say
Clean and comfy! Service was prompt and coffee was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Munchkins Donut Hole Treats, Coolatta, Sweet Black Pepper Bacon Breakfast Sandwich, Chorizo & Egg Dunkin' Wrap, Iced Macchiato
Staff has no training. Lines get super long because staff has no idea what they are doing due to improper training or just being idiots.This girl handed me a large iced cold brew with no ice at all and said sometimes people don’t want ice. So I said remake it. It’s an iced cold brew, it always has ice unless stated otherwise. She gave me attitude and tried to poor it into a new cup with ice which I said no, make a whole new one. And they all gave me attitude.whoever the manager at this location is has some serious work to do. I come everyday and there’s always attitudes and issues. No other Dunkin in town has this many issues.. please shut down or re hire a whole new staff without attitude problems.
Atmosphere: 1
Food: 1
Service: 1
Every weekday at 6 AM I stop at this Dunkin for a coffee & breakfast sandwich on a bagel. But no more the last few months they have gone down hill drastically. Bagels are like a rock, the coffee is burnt, full of grinds, made wrong or all of the above & then the woman who hands you your order at the drive thru holds the items just outside the window & above her head so I have to put my car in park & reach as far as I can just to receive my order just to have the coffe spill down my arm. Dunkin needs QA here desperately. As for me I will never come here again, I'm going to Bagelman where I know the food won't break my teeth.
Atmosphere: 1
Food: 1
Service: 2
The only DD in new Milford/bfield that makes a good frozen coffee consistently every time. Other restaurants must not keep their machine as clean/replace their frozen coffee syrups enough.
Food: 5
On May 21, 2023 I ordered an iced vanilla latte with oat milk, a drink I've ordered a hundred times at my home location. They put the wrong flavor and no oat milk and looked extremely watery so I asked them to remake it and the two ladies at the front were extremely rude and gave me an attitude, one of them asked what my problem was. They remade my drink the exact same. I tried to just drink it but could not do it - it was horrible. Finally a man addressed me, so much more respectul, and remade my drink correctly. But I will not be going back there thanks to those two ladies.
Atmosphere: 1
Food: 1
Service: 1
I ordered a Sausage Croissant with cheese no egg and the Croissant was burnt in several areas. No there was no other customers and no one in the Drive-thru. This is not the first time this has happened at this location.
Atmosphere: 3
Food: 1
Service: 5
Restaurantji Recommends
It's dunkin' you know what your
Atmosphere: 3
Food: 3
Service: 3
America runs on Dunkin'. No exception to that here.
Atmosphere: 5
Food: 5
Service: 5
Coffee is good donuts are good but bagels not the best in the area. Also, always check your order before leaving they sometimes get in wrong.serms to be a lack of focus with some of the employees.
Slowest Dunkin in New Milford. Not much customer service or lower prices to make up for it.
My wife got a five dollar coupon for her birthday. We hit Dunkin on the way to Danbury. Very clean inside. She got a frozen coffee with french vanilla. It tasted delicious. I gave it a four instead of a five due to the time to make it. We placed a mobile order and arrived a few minutes later. I told the guy up front I was waiting for a mobile order and what the name was. Nobody else was in the store, customer after customer went through the drive-through. An employee coming off break asked if he can help me. I told him what I was there for. He checked a different printer and found the order. He apologized and made the drink very quickly. Five stars to him, four overall.
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