Grassroots Ice Cream, in New Milford, serves creative, high-quality flavors that definitely stand out in a crowded ice cream scene. The taste and texture are consistently excellent, and it’s clear a lot of care goes into crafting each batch. My daughter is a huge fan of your Rose Chocolate. That said, there’s one frustrating part of the experience: the covered freezers.
Not being able to see the ice cream really takes away from the fun. Half the appeal of visiting a local ice cream shop is browsing the vibrant, unique flavors with your eyes, not just reading names off a chalkboard. When the product is hidden, it puts a lot of pressure on customers to either guess blindly or ask the staff for a description of each flavor — which, frankly, feels awkward and burdensome for both sides.
If the glass must be covered for temperature or aesthetic reasons, a printed or digital menu with flavor descriptions would go a long way toward making the process smoother and more enjoyable.
Hope you consider this change — your ice cream deserves to be seen AND tasted!
Jillian Gillotti
I had such a great experience at Grassroots thanks to Nikki! From the moment I walked in, she was warm, welcoming, and genuinely helpful.
A G
Excellent ice cream. Highly recommend
Robert Sniffin
Always delicious and wacky flavors, as well as the classics. Highly recommend.
Brian Camacho
BEST Ice Cream in CT. They are always coming up with amazing new flavors. Just the BEST!! Great customer service. Friendly staff.
Michael Zeitz
Some of the best non dairy ice cream around!
Michael Lovell
The game of telephone is difficult maybe when someone places an order the one who takes the order finishes the order.. or you end up with goat cheese ice cream.
Wheelchair accessibility: There are no stairs.
Atmosphere: 3
Food: 2
Service: 1
tony szklany
Really good ice cream
Atmosphere: 5
Food: 5
Service: 5
Evelyn Schroder
They gave me completely melted ice cream and their excuse was that the refrigerator had a problem, and they only gave me a cardboard cup for the ice cream that falls out, be careful
Atmosphere: 1
Food: 1
Service: 1
Diana Orrego-Moore
OMG!!!! Best ice cream ever! I had double oreo or something like that and it was SLAY??? LOVE IT!!! Keep it up besties
The ice cream is covered so you cannot see it. This was not the case when the shop opened. The implications of this change are off-putting
Atmosphere: 1
Food: 3
Service: 1
Freke Neerhof
So many flavors to choose from. I choose blueberry brie and goat cheese blackberry. Great choice! My hubby had caramel and peanut butter cookie dough. He loved it too. By far our favorite ice cream place, unfortunately we don’t live in the area but when visiting we definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Tamara Solanki
Great little ice cream shop! The lady with dark hair and piercings was so nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Zoraida Rivera
I was visiting from New York to see my sister over the weekend and went to this ice cream shop. OMG the ice cream was so delicious and service was so great. I dont remember the girls name but she had brown hair and a piercing. She was super helpful and so sweet! Thanks girl for wonderful service it's definitely going to be my go to spot when I visit my sister from now on!
Grassroots Ice Cream, in New Milford, serves creative, high-quality flavors that definitely stand out in a crowded ice cream scene. The taste and texture are consistently excellent, and it’s clear a lot of care goes into crafting each batch. My daughter is a huge fan of your Rose Chocolate. That said, there’s one frustrating part of the experience: the covered freezers.
Not being able to see the ice cream really takes away from the fun. Half the appeal of visiting a local ice cream shop is browsing the vibrant, unique flavors with your eyes, not just reading names off a chalkboard. When the product is hidden, it puts a lot of pressure on customers to either guess blindly or ask the staff for a description of each flavor — which, frankly, feels awkward and burdensome for both sides.
If the glass must be covered for temperature or aesthetic reasons, a printed or digital menu with flavor descriptions would go a long way toward making the process smoother and more enjoyable.
Hope you consider this change — your ice cream deserves to be seen AND tasted!
I had such a great experience at Grassroots thanks to Nikki! From the moment I walked in, she was warm, welcoming, and genuinely helpful.
Excellent ice cream. Highly recommend
Always delicious and wacky flavors, as well as the classics. Highly recommend.
BEST Ice Cream in CT. They are always coming up with amazing new flavors. Just the BEST!! Great customer service. Friendly staff.
Some of the best non dairy ice cream around!
The game of telephone is difficult maybe when someone places an order the one who takes the order finishes the order.. or you end up with goat cheese ice cream.
Wheelchair accessibility: There are no stairs.
Atmosphere: 3
Food: 2
Service: 1
Really good ice cream
Atmosphere: 5
Food: 5
Service: 5
They gave me completely melted ice cream and their excuse was that the refrigerator had a problem, and they only gave me a cardboard cup for the ice cream that falls out, be careful
Atmosphere: 1
Food: 1
Service: 1
OMG!!!! Best ice cream ever! I had double oreo or something like that and it was SLAY??? LOVE IT!!! Keep it up besties
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Oreo
Restaurantji Recommends
Great ice cream! Black cherry is the best :)
Atmosphere: 5
Food: 5
Service: 5
The ice cream is covered so you cannot see it. This was not the case when the shop opened. The implications of this change are off-putting
Atmosphere: 1
Food: 3
Service: 1
So many flavors to choose from. I choose blueberry brie and goat cheese blackberry. Great choice! My hubby had caramel and peanut butter cookie dough. He loved it too. By far our favorite ice cream place, unfortunately we don’t live in the area but when visiting we definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Great little ice cream shop! The lady with dark hair and piercings was so nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
I was visiting from New York to see my sister over the weekend and went to this ice cream shop. OMG the ice cream was so delicious and service was so great. I dont remember the girls name but she had brown hair and a piercing. She was super helpful and so sweet! Thanks girl for wonderful service it's definitely going to be my go to spot when I visit my sister from now on!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salted Caramel
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