Literal worst dunkin on the planet all the workers fight in front of customers and take a million years to get anything ready or deal with drive through as well as the decaf coffee is always burnt and food is also burnt this place is a nightmare and disgrace
Atmosphere: 1
Food: 1
Service: 1
L60 RAZZ
Currently on a camping trip experience that they do not make food here very strange coffee was more cream than coffee.
Atmosphere: 1
Food: 1
Service: 2
Nicole Peckingham
Dunkin’ on Main St in Canaan is horrible! Yesterday they weren’t serving food today my husband went back and got me my black coffee with sweet cream foam that I’ve been wanting and when she handed him a coffee with cream he said this isn’t right. She argued with him and said yes it is I just mixed in the sweet cream. No no no. Then the sandwiches were wrong as well. We will not be going back there instead we’ll be going to McDonald’s for now on if we decide we’re want something quick for breakfast.
Atmosphere: 1
Food: 2
Service: 1
Shane Cart
Good lattes.
Atmosphere: 5
Food: 5
Service: 5
Jen White
I honestly don't know what the reviews talk about. The employees are kind, and very funny yet professional. The service may be slow but running a store with 2 people is not easy for them! Give them the benefit of the doubt they are hardworking people.
Atmosphere: 5
Food: 5
Service: 5
David Hall
This is probably the worst I've ever been to. They never have good coffee. It's some.of the worst I've ever had consistently
Sue Bottum
Store always looks like a bomb went off. Very disorganized. Employees are more interested in their own conversations than interacting with customers.
Atmosphere: 1
Food: 3
Service: 1
Sabrina Leifert
Terrible service. Waited in the drive thru for 20 minutes for 2 cars. Seriously???
Atmosphere: 1
Food: 1
Service: 1
Wesley Bousquet
Probably the worst Dunkin I’ve ever been to. If you prefer listening to disgruntled young people, sing, complain loudly, act ratchet, and basically anything other than help then this is your spot. I can’t even count on 1 hand how many times I’ve driven away from the drive thru without getting acknowledgment. Sometimes I wonder if the 2 cars in front of me ever got coffee too. It’s comical in a way, but also pretty sad, never have I felt like more of an inconvenience as a customer just trying to buy from a business.
Atmosphere: 1
Food: 1
Service: 1
Kristyn Chassie
Waited 10 minutes in the drive thru, only person in line, never got my order taken.
The worst Dunkin ever, highly recommend avoiding this place if you can
Sarah Routh
This is a waste of my time to even write but it’s the only thing I can do to let out my frustration. We live in town and go to this dunkin once or twice a month. In the past we have received multiple completely black burnt bagels, FROZEN hash browns, dirty lids, wrong orders, etc. I always tip and have never once complained/said anything because, we’ll, it’s not a fancy place and it’s busy and the employees have a lot going on. We’ve learned it takes an obscenely long time to get through the drive thru, so we’ve started mobile ordering. Today I placed a mobile order for a bagel with cream cheese, hash browns, and one donut as a treat for my kid at 8:12. I arrived at 8:22 to find multiple people standing around waiting for their orders. I waited for 10 minutes before asking the person behind the counter if they’d received my order. After finding my order she simply said “we don’t have bagels, you can have a donut”. I get that this is a minimum wage job, and it’s clearly been a crappy morning for them there, but an ‘I’m sorry’ or ‘What could we get you instead’ would’ve been a lot better than this person telling me in the way they did that I could ‘Have a donut’ Instead of the bagel I ordered. They gave me 2 donuts instead of the bagel plus the donut I ordered, and (while holding the receipt from my order 20 minutes earlier) asked me if I had a coffee too, and I said no, hash browns, but at that point I had to leave to get my child to school on time and couldn’t wait even longer so just left. It’s extremely frustrating that they were out of so many things and allowed online orders to be placed; that I waited 20 minutes for food that was never coming; and that the employee assumed I’d want 3 donuts for breakfast instead of offering a refund or asking me what I might actually want instead. It is 100% worth giving your business to Homegrown cafe which we will be doing from now on instead. You can online order there, and it’s about a 15 minute wait, which is the same as dunkin ironically, but the food and coffee is higher quality and better for you. It’s been way too many screw ups with this particular dunkin and it’s only getting worse.
anthony Lopez
On sanitize, my cup of coffee was given to me with a dirty lid never again!
Mark D
Typical D&D. The one star is for all the Dunkins on the planet!
Diana Garrett
Takes too long in drive thru because you have to sit there for 5 minutes or longer for someone to take your order when there is nobody else in line and not busy on the inside
Literal worst dunkin on the planet all the workers fight in front of customers and take a million years to get anything ready or deal with drive through as well as the decaf coffee is always burnt and food is also burnt this place is a nightmare and disgrace
Atmosphere: 1
Food: 1
Service: 1
Currently on a camping trip experience that they do not make food here very strange coffee was more cream than coffee.
Atmosphere: 1
Food: 1
Service: 2
Dunkin’ on Main St in Canaan is horrible! Yesterday they weren’t serving food today my husband went back and got me my black coffee with sweet cream foam that I’ve been wanting and when she handed him a coffee with cream he said this isn’t right. She argued with him and said yes it is I just mixed in the sweet cream. No no no. Then the sandwiches were wrong as well. We will not be going back there instead we’ll be going to McDonald’s for now on if we decide we’re want something quick for breakfast.
Atmosphere: 1
Food: 2
Service: 1
Good lattes.
Atmosphere: 5
Food: 5
Service: 5
I honestly don't know what the reviews talk about. The employees are kind, and very funny yet professional. The service may be slow but running a store with 2 people is not easy for them! Give them the benefit of the doubt they are hardworking people.
Atmosphere: 5
Food: 5
Service: 5
This is probably the worst I've ever been to. They never have good coffee. It's some.of the worst I've ever had consistently
Store always looks like a bomb went off. Very disorganized. Employees are more interested in their own conversations than interacting with customers.
Atmosphere: 1
Food: 3
Service: 1
Terrible service. Waited in the drive thru for 20 minutes for 2 cars. Seriously???
Atmosphere: 1
Food: 1
Service: 1
Probably the worst Dunkin I’ve ever been to. If you prefer listening to disgruntled young people, sing, complain loudly, act ratchet, and basically anything other than help then this is your spot. I can’t even count on 1 hand how many times I’ve driven away from the drive thru without getting acknowledgment. Sometimes I wonder if the 2 cars in front of me ever got coffee too. It’s comical in a way, but also pretty sad, never have I felt like more of an inconvenience as a customer just trying to buy from a business.
Atmosphere: 1
Food: 1
Service: 1
Waited 10 minutes in the drive thru, only person in line, never got my order taken.
Restaurantji Recommends
The worst Dunkin ever, highly recommend avoiding this place if you can
This is a waste of my time to even write but it’s the only thing I can do to let out my frustration. We live in town and go to this dunkin once or twice a month. In the past we have received multiple completely black burnt bagels, FROZEN hash browns, dirty lids, wrong orders, etc. I always tip and have never once complained/said anything because, we’ll, it’s not a fancy place and it’s busy and the employees have a lot going on. We’ve learned it takes an obscenely long time to get through the drive thru, so we’ve started mobile ordering. Today I placed a mobile order for a bagel with cream cheese, hash browns, and one donut as a treat for my kid at 8:12. I arrived at 8:22 to find multiple people standing around waiting for their orders. I waited for 10 minutes before asking the person behind the counter if they’d received my order. After finding my order she simply said “we don’t have bagels, you can have a donut”. I get that this is a minimum wage job, and it’s clearly been a crappy morning for them there, but an ‘I’m sorry’ or ‘What could we get you instead’ would’ve been a lot better than this person telling me in the way they did that I could ‘Have a donut’ Instead of the bagel I ordered. They gave me 2 donuts instead of the bagel plus the donut I ordered, and (while holding the receipt from my order 20 minutes earlier) asked me if I had a coffee too, and I said no, hash browns, but at that point I had to leave to get my child to school on time and couldn’t wait even longer so just left. It’s extremely frustrating that they were out of so many things and allowed online orders to be placed; that I waited 20 minutes for food that was never coming; and that the employee assumed I’d want 3 donuts for breakfast instead of offering a refund or asking me what I might actually want instead. It is 100% worth giving your business to Homegrown cafe which we will be doing from now on instead. You can online order there, and it’s about a 15 minute wait, which is the same as dunkin ironically, but the food and coffee is higher quality and better for you. It’s been way too many screw ups with this particular dunkin and it’s only getting worse.
On sanitize, my cup of coffee was given to me with a dirty lid never again!
Typical D&D. The one star is for all the Dunkins on the planet!
Takes too long in drive thru because you have to sit there for 5 minutes or longer for someone to take your order when there is nobody else in line and not busy on the inside
Atmosphere: 1
Food: 3
Service: 1
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