This is the third time I’ve been told I can’t add items at the window, regardless of whether the store was busy or not. Each time there’s been an issue with my order, it felt like more attention was given to chatting and gossip than to apologizing or correcting the mistake.
Management should place more emphasis on basic customer service. If orders are consistently getting mixed up and corrected at the window, it would be reasonable to allow customers the same flexibility to add items there as well.
P.S. Customers can tell the difference between iced coffee and cold brew — they’re not interchangeable
Atmosphere: 4
Food: 5
Service: 2
Lucy Via
I just went in two days ago and the ppl were sweet ,got my order correct at Dunkin for the first time,the ones I normally go to gets it wrong but first time and and did not disappoint. Who ever this manger is,and works are keep up the great work👍
Atmosphere: 5
Food: 5
Service: 5
Kate Baxter
Lady at window always has a nasty attitude, food is stale and they don’t make drinks right
Atmosphere: 3
Food: 2
Service: 1
Breana Kent
I waited at the speaker for 7 minutes and didn’t hear a “I’ll be right with you” or anything. I backed up and pulled forward again thinking they may have missed the “beep” as I am very familiar with the process for the employees. I waited there another 5 minutes and then decided to pull up to the window. The woman at the window asked if I had ordered, I told her the situation and that I wasn’t able to order at the speaker so I wanted to order at the window. She rolled her eyes and shut the window Then opened it again, to tell me to wait a couple minutes and proceeded to stand at the window with her back towards me. Then when I finally ordered it, it took another 10 minutes to receive my beverages. At this point there was a line behind me about 2 to 3 cars. I understand when people are busy, And as I said, I understand this industry well But the situation definitely could’ve been handled better. For reference, I came through the drive-through at 2:35pm on 8/22/25.
Atmosphere: 1
Food: 1
Service: 1
S Mc
Lately they can't get my drink right or get my app order out on the counter.
Atmosphere: 3
Food: 3
Service: 3
ToXic “Nanon” moon2
Gotta have my coffee!
Atmosphere: 5
Food: 5
Service: 5
Austin Watson
This is a pretty good Dunkin as far as Dunkin donuts goes but always be wary that you don't get trapped in a spot from a long drive-thru line
Atmosphere: 3
Food: 4
Service: 4
Bethany Davis
Awful customer service 2 of the laziest young men ever. So bothered to even take the order. Big sighs and eye rolling for what? Grow up.
This bunch was excellent this morning. I wish I could remember them each by name, but you know who you are this morning. I definitely noticed all the hard work as busy as you guys were and the high-quality service that you gave to every single person from the person at the register to the person in the drive-through to the person serving the drinks everyone was top-notch polite, kind, and ready to help. I have not seen this type of service since before the pandemic so please know how great you were.
Atmosphere: 5
Food: 5
Service: 5
Justin Van Duine
Fast friendly service early in the morning.
Atmosphere: 5
Food: 5
Service: 5
Walker Texas Ranger
Best HomeTown Duncan best workers in the state fr fr on god it's bussin
This is the third time I’ve been told I can’t add items at the window, regardless of whether the store was busy or not. Each time there’s been an issue with my order, it felt like more attention was given to chatting and gossip than to apologizing or correcting the mistake.
Management should place more emphasis on basic customer service. If orders are consistently getting mixed up and corrected at the window, it would be reasonable to allow customers the same flexibility to add items there as well.
P.S. Customers can tell the difference between iced coffee and cold brew — they’re not interchangeable
Atmosphere: 4
Food: 5
Service: 2
I just went in two days ago and the ppl were sweet ,got my order correct at Dunkin for the first time,the ones I normally go to gets it wrong but first time and and did not disappoint. Who ever this manger is,and works are keep up the great work👍
Atmosphere: 5
Food: 5
Service: 5
Lady at window always has a nasty attitude, food is stale and they don’t make drinks right
Atmosphere: 3
Food: 2
Service: 1
I waited at the speaker for 7 minutes and didn’t hear a “I’ll be right with you” or anything. I backed up and pulled forward again thinking they may have missed the “beep” as I am very familiar with the process for the employees. I waited there another 5 minutes and then decided to pull up to the window. The woman at the window asked if I had ordered, I told her the situation and that I wasn’t able to order at the speaker so I wanted to order at the window. She rolled her eyes and shut the window Then opened it again, to tell me to wait a couple minutes and proceeded to stand at the window with her back towards me. Then when I finally ordered it, it took another 10 minutes to receive my beverages. At this point there was a line behind me about 2 to 3 cars. I understand when people are busy, And as I said, I understand this industry well But the situation definitely could’ve been handled better. For reference, I came through the drive-through at 2:35pm on 8/22/25.
Atmosphere: 1
Food: 1
Service: 1
Lately they can't get my drink right or get my app order out on the counter.
Atmosphere: 3
Food: 3
Service: 3
Gotta have my coffee!
Atmosphere: 5
Food: 5
Service: 5
This is a pretty good Dunkin as far as Dunkin donuts goes but always be wary that you don't get trapped in a spot from a long drive-thru line
Atmosphere: 3
Food: 4
Service: 4
Awful customer service 2 of the laziest young men ever. So bothered to even take the order. Big sighs and eye rolling for what? Grow up.
Food: 1
Service: 1
Better service and products than starbucks
Atmosphere: 5
Food: 5
Service: 5
Typical updated Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Just mmmmmhhhhh... ..
Atmosphere: 5
Food: 5
Service: 5
This bunch was excellent this morning. I wish I could remember them each by name, but you know who you are this morning. I definitely noticed all the hard work as busy as you guys were and the high-quality service that you gave to every single person from the person at the register to the person in the drive-through to the person serving the drinks everyone was top-notch polite, kind, and ready to help. I have not seen this type of service since before the pandemic so please know how great you were.
Atmosphere: 5
Food: 5
Service: 5
Fast friendly service early in the morning.
Atmosphere: 5
Food: 5
Service: 5
Best HomeTown Duncan best workers in the state fr fr on god it's bussin
Atmosphere: 5
Food: 5
Service: 5
Very slow service and I was
Atmosphere: 3
Food: 5
Service: 3
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