During my visit, my personal experience as a customer was not bad, however, I observed behavior from a manager that was concerning and unprofessional. The manager spoke to employees in a harsh and disrespectful tone and was visibly upset, slamming items while working. Very child like.
I witnessed the manager single out one employee, a very kind woman and repeatedly belittle and mock her in front of others. The manager appeared to target this same employee consistently for no clear reason. As a regular customer, I have noticed many new employees come and go, yet this same employee continues to be treated poorly by the same manager.
This behavior creates what appears to be a hostile work environment. The manager’s attitude was rude, aggressive, and inappropriate. I felt uncomfortable witnessing how employees were treated and felt sympathy for those working under her supervision.
As a valued customer, this is disappointing to observe, and it raises concerns about workplace culture and management conduct. I believe the manager goes by the name Sapphire.
Atmosphere: 1
Food: 3
Service: 3
Fire chaser Connecticut
Just like the rest
Atmosphere: 4
Food: 4
Service: 4
Mihai Duduta
Always slow
Atmosphere: 1
Food: 1
Service: 1
Ann Zies
Duve up muffin and mint hot tea was great
Atmosphere: 5
Food: 5
Service: 5
Connor Bradley
This Dunkin used to be good. Not anymore. If you expect your sandwich to be assembled by a toddler, come here. If you expect your order to be wrong, come here. If you want slow service come here. Just go to any other Dunkin. I used to go here 3 or 4 times a week for lunch. Egg/cheese on a plain bagel is such a hard order for them to get right it's incredible. I don't go here anymore, it's not worth it.
Eric Ossolinski
I just wanna know if the person making the sandwich would be satisfied? Bagel and cream cheese add bacon Literally half a piece of bacon and maybe a teaspoon of cream cheese for six dollars…. Getting over $16 an hour to still mess up people’s orders pathetic
Atmosphere: 1
Food: 1
Service: 1
Sue B
All good....but there is a girl who work in the afternoon talk soooo loud ....non stop....I came to work on my laptop little bit and I have no idea how she talk so loud ...really I got headache 😩 😫 I used to work at dunkin donut before and when we have customer at the lobby...we don't talk like that...and we work more than we talk. I hope the manager can talk to her because she us soooo loud and other customer was next to me and he was bothered too.
Atmosphere: 2
Food: 5
Service: 4
souad bouajaj
This place I love it...have great service ...but I gave it 4 stars just for the sound of music is too high. Most of the time I came here for work on my laptop and the music is too high. Hopefully can make sure the volume is low so customers won't be bothered. Thank you
Atmosphere: 4
Food: 5
Service: 5
Shana Suarez
There is a young man who usually runs the window in the afternoon. He is the sweetest and treats everyone like they are his only customer.
Food: 5
Service: 5
Tatiana Martínez
I placed an order for a large latte a few minutes in advance using the Dunkin' Donuts app - super convenient! When I arrived at the drive-thru, my order was already ready. All the employees I interacted with were super pleasant and accommodating. My drink was delicious as usual. This was a nice experience!
This is a decent dunkin' donuts. They are generally fast and accurate at the drive-thru. Same deal with going in - basically it's never busy and there's never anybody sitting there so you're always going to be able to take your time ordering and ensure you do it properly. Employees are generally helpful. The store is clean and well organized.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bagel, Donuts, Hash Browns
Ms. Varnado
I haven't been to this location in years, and they didn't disappoint me at all. My coffee was definitely on point.
Atmosphere: 3
Food: 4
Service: 4
Jeremy Ford
Received undrinkable coffee here the other night. Drive through is terrible, order shorted tonight. Have been asked several times if I want my cold brew hot? Staff is mostly kids and don’t really care about service. Wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Rosa :
Went to the drive thru at 8:30pm and was told there’s no hot coffee is it not Dunkin’s do you not serve
During my visit, my personal experience as a customer was not bad, however, I observed behavior from a manager that was concerning and unprofessional. The manager spoke to employees in a harsh and disrespectful tone and was visibly upset, slamming items while working. Very child like.
I witnessed the manager single out one employee, a very kind woman and repeatedly belittle and mock her in front of others. The manager appeared to target this same employee consistently for no clear reason. As a regular customer, I have noticed many new employees come and go, yet this same employee continues to be treated poorly by the same manager.
This behavior creates what appears to be a hostile work environment. The manager’s attitude was rude, aggressive, and inappropriate. I felt uncomfortable witnessing how employees were treated and felt sympathy for those working under her supervision.
As a valued customer, this is disappointing to observe, and it raises concerns about workplace culture and management conduct. I believe the manager goes by the name Sapphire.
Atmosphere: 1
Food: 3
Service: 3
Just like the rest
Atmosphere: 4
Food: 4
Service: 4
Always slow
Atmosphere: 1
Food: 1
Service: 1
Duve up muffin and mint hot tea was great
Atmosphere: 5
Food: 5
Service: 5
This Dunkin used to be good. Not anymore. If you expect your sandwich to be assembled by a toddler, come here. If you expect your order to be wrong, come here. If you want slow service come here. Just go to any other Dunkin. I used to go here 3 or 4 times a week for lunch. Egg/cheese on a plain bagel is such a hard order for them to get right it's incredible. I don't go here anymore, it's not worth it.
I just wanna know if the person making the sandwich would be satisfied? Bagel and cream cheese add bacon Literally half a piece of bacon and maybe a teaspoon of cream cheese for six dollars…. Getting over $16 an hour to still mess up people’s orders pathetic
Atmosphere: 1
Food: 1
Service: 1
All good....but there is a girl who work in the afternoon talk soooo loud ....non stop....I came to work on my laptop little bit and I have no idea how she talk so loud ...really I got headache 😩 😫 I used to work at dunkin donut before and when we have customer at the lobby...we don't talk like that...and we work more than we talk.
I hope the manager can talk to her because she us soooo loud and other customer was next to me and he was bothered too.
Atmosphere: 2
Food: 5
Service: 4
This place I love it...have great service ...but I gave it 4 stars just for the sound of music is too high. Most of the time I came here for work on my laptop and the music is too high. Hopefully can make sure the volume is low so customers won't be bothered. Thank you
Atmosphere: 4
Food: 5
Service: 5
There is a young man who usually runs the window in the afternoon. He is the sweetest and treats everyone like they are his only customer.
Food: 5
Service: 5
I placed an order for a large latte a few minutes in advance using the Dunkin' Donuts app - super convenient! When I arrived at the drive-thru, my order was already ready. All the employees I interacted with were super pleasant and accommodating. My drink was delicious as usual. This was a nice experience!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is a decent dunkin' donuts. They are generally fast and accurate at the drive-thru. Same deal with going in - basically it's never busy and there's never anybody sitting there so you're always going to be able to take your time ordering and ensure you do it properly. Employees are generally helpful. The store is clean and well organized.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Bagel, Donuts, Hash Browns
I haven't been to this location in years, and they didn't disappoint me at all. My coffee was definitely on point.
Atmosphere: 3
Food: 4
Service: 4
Received undrinkable coffee here the other night. Drive through is terrible, order shorted tonight. Have been asked several times if I want my cold brew hot? Staff is mostly kids and don’t really care about service. Wouldn’t recommend.
Atmosphere: 1
Food: 1
Service: 1
Went to the drive thru at 8:30pm and was told there’s no hot coffee is it not Dunkin’s do you not serve
Service: 1
Outstanding service great staff ????
Atmosphere: 5
Food: 5
Service: 5
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