Dunkin'
144 Mountain Rd, Suffield
(860) 668-1216
Recent Reviews
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Absolutely the worst staff I have seen. I have not seen one employee who has customer service including the manager. If you want disrespect and additude terrible service go here.
Atmosphere: 1
Food: 1
Service: 1
I ordered a med iced coffee with extra milk today. It looked a bit dark but I took it and left. When I tasted it it was way too strong, I didn't drink any all the way home. When I got home I added alot of milk but it still wasn't enough so I threw it out. Now I know what the guy in front of me in the parking lot was pouring out. Awful.
The slowest Dunkin I have ever been to. I waited behind one person for about 15minutes to place my coffee order while the person in front chatted with the cashier and a line of 6 formed behind me.
Service: 1
Waited for about 10 minutes for someone to acknowledge the line waiting to order. Then who I can only assume is the manager walks to the register, with a very rude look on her face, asks what do you want…. Yeah I will not come back here after this behavior. Every other person has always been friendly, yet this woman was terrible.
I put in an order for 2 breakfast wake up wraps and a coffee, Then I went in and ordered an apple fritter. The turkey sausage wrap tasted like cleaning solution (saving the food for lab analysis). The fritter, though tasty, was not baked all the way through. Very doughy on the inside. I feel sick
Atmosphere: 3
Food: 2
Service: 3
The staff are extremely slow, they don’t care about anything but the take outs not the line of people that have to get to work or the kids that need to get to school. Always out of stock of things , napkins are empty, place is dirty and my order is messed up a lot. I spend a lot of money there and I can’t afford to wait almost a 1/2 hour. People are always complaining in line and something needs to be done about it!! Bathrooms are also disgusting, you need a good manager and a proper staff that knows how to work in high functionings places like Dunkin’ Donuts. You also need to keep out kids from school that like to do tic tok videos while grown adults try to have a cup of coffee
This place is one hot mess. You only need more than three customers to wait 30 or more minutes to get an iced coffee lol
Service: 1
I can’t believe this place, me and my friend went to get a drink and they got his drink and forgot mine, she looked at me and asked why I was standing there waiting, I said my drink wasn’t ready and she said what was it? She has made my drink b ur had not put it in a cup or given it to me, she left it to sit in the blender.
I got my drink and it wasn’t even what I ordered she gave me a size up, which ok, whatever but I tasted it and it tasted horrible. I do not like the new looks of this place either.
She charged us for medium even though it was a small.
So bad and I’m very disappointed, will not come again soon.
Food: 1
Service: 1
Not very welcoming atmosphere group of older not so friendly looking men gather at the entrance every day. The tables were not very clean. Tried the Brioche Scramble Breakfast Sandwich the egg was ice cold. Also the Tropicana orange juice has shrunk in size but they are still charging same price.
Atmosphere: 1
Food: 1
Service: 1
I went in here twice today and walked out the third time. I gave it one last shot because I was passing by and there was a young gentleman who was running around going crazy trying to keep the line moving. I understand they’re doing the online orders first but at some point there has to be a better division of labor. The on staff supervisor was complaining as much about working as anyone and somebody was in the back doing dishes at peak hours.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Closes earlier than its supposed to. 6.40 pm is not 7 pm
Very welcoming staff
Atmosphere: 5
Food: 5
Service: 5
Watered down coffee. Place was so dirty at opening. Dirty tables, floor, the garbage by the napkin and straw table made me
Atmosphere: 1
Food: 1
Service: 3
Another terribly designed parking lot. The service varies. The atmosphere is ok, just like any donut place.
Atmosphere: 3
Food: 3
Service: 2
It's my favorite spot to go every day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels, Egg and Cheese, Donuts
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