Terrible experience today 2/26/25, at 4 pm. I asked for a cream cheese bagel. The middle age person who was attending to the food was rude and TOTALY OUT OF LINE. When the bagel came out the oven, she slapped on a smudge of cream cheese only on one side. I asked to add some on the other side and cut it in a half. She did, but not cutting it. When I asked again to please cut it in half, she told me that she WILL GIVE ME THE KNIFE to cut it. WHATTTTTTT...........I was shocked....and said that she should do that not me. Then she threw the bag on the counter. NEVER saw an attitude like this..... I did say that it was rude and unacceptable customer service, and that I will complain to the manager. She waived the hand to me, I DON'T CARE.... This person does not belong in customer service , and hope that she will be replaced. Hope that the owners are reading this review, and take action. UNACCEPTABLE .....
Atmosphere: 2
Food: 2
Service: 1
Taisha Thomas
Well wow what could I say came through the drive thru about 8:39am with me and my mom. If I could rate this Dunkin Donuts a zero I would. I have been coming to this Dunkin Donuts off and on and I have to say my experience was horrible the lady who was taking my order is guessing she was the manager was very rude and rushing me to place my order on top of it the staff is very unprofessional. Me and my mom order two avocado toast and Whoopi’s pie specialty donut. The avocado was half way burn and hard as a rock any more longer it would have been called rock and toasted avocado. I wouldn’t recommend going here your best bet going elsewhere either Dunkin’ Donuts on Main Street in Bridgeport everyone is really nice and give you some time to order without being talked over. I understand reviews may not matter but I wouldn’t want another customer experiences what i experience. I understand I absolutely can go elsewhere. Please look below at the pics Just unacceptable Your best bet order a coffee don’t eat the food toooo well done to the point it’s rock hard and burnt don’t waste your time. It’s not about the money it about the quality of food being reasonable. It’s a reason why there’s low review for a reason I recommend looking at those reviews than the five stars different staff and managers who has the same energy that they don’t want to be there and has a huge attitude. Thanks for reading my review and comment
Atmosphere: 1
Food: 1
Service: 1
Vignesh Mathivanan
The breakfast sandwich turned out great, but the coffee at 9AM was very average.
Atmosphere: 5
Food: 3
Service: 5
RedDawn
We were waiting for test results at the Vet across the street so we walked over. The cashier that took our order was not particularly nice, did not listen to what we were ordering and was impatient... like we were bothering her by being there. Another male staffer was polite at least. The food, eventhough it was not exactly what we ordered, was decent. The store was fairly clean. Service is the issue here.
Atmosphere: 3
Food: 5
Service: 2
Dustin Mandre
Clean, welcoming atmosphere. The order was prepared correctly and quickly!
It's Dunkin. So you know what you're going to get.
Vegetarian options: Other than hash browns, nothing vegan for food which is very strange for 2024. Coffees and drinks have vegan options though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Jared Moretti
Beyond surprised at how terrible the service is, after 10 minutes they brought out 3 other orders. Rude employees who yelled at customers. Just a horrible overall experience, use the one down the street.
Atmosphere: 2
Food: 1
Service: 1
Sage
Drive thru line takes ridiculously long. Iced coffee is made half a$$ed 90% of the time.
Atmosphere: 4
Food: 3
Service: 5
Sergio Orsanigo
I placed an order through the app this morning and stopped at this loation to pick it up, only to find out that I had selected the wrong store on the app and clicked on the White Plains road one by mistake. The entire crew was so nice and offered to prepare my order even if it wasn't in their system! What an awesome way to start my morning. Everyone there is excellent. Kudos to the entire team!
Atmosphere: 5
Food: 5
Service: 5
Samantha Romaniello
Very kind & generous employees, busy drive thru that moves quickly!
Service: 5
Mike Sacco
changing my review from over a year ago. Much better experiences lately.
Fast and impeccable service…love their on tap offerings and the overall atmosphere of the store. The staff is super friendly and accommodating. I don’t go to any other Dunkin…
Atmosphere: 5
Food: 5
Service: 5
Andre LaPorte
The best Dunkin team in the state! Every time I visit this location the service is wonderful & quick.
Atmosphere: 5
Food: 5
Service: 5
Chewy R
Girl that helped me was very dismissive and not helpfull. Seemed like I was bothering her by walking in. She was more interested in speaking with her coworker then helping me. Then decided to pack up my donuts with no gloves.
Atmosphere: 1
Food: 1
Service: 1
Ana Duque
Consistently messing up orders. This includes cold food (and by cold I mean COLD), missing items while still getting charged for it… etc. The staff (besides one girl who I don’t know her name) is rude and have zero regard for good customer service. Would not stop to get food or coffee here if it wasn’t for their convenient location.
Terrible experience today 2/26/25, at 4 pm.
I asked for a cream cheese bagel.
The middle age person who was attending to the food was rude and TOTALY OUT OF LINE.
When the bagel came out the oven, she slapped on a smudge of cream cheese only on one side.
I asked to add some on the other side and cut it in a half.
She did, but not cutting it.
When I asked again to please cut it in half, she told me that she WILL GIVE ME THE KNIFE to cut it.
WHATTTTTTT...........I was shocked....and said that she should do that not me.
Then she threw the bag on the counter.
NEVER saw an attitude like this.....
I did say that it was rude and unacceptable customer service, and that I will complain to the manager.
She waived the hand to me, I DON'T CARE....
This person does not belong in customer service , and hope that she will be replaced.
Hope that the owners are reading this review, and take action.
UNACCEPTABLE .....
Atmosphere: 2
Food: 2
Service: 1
Well wow what could I say came through the drive thru about 8:39am with me and my mom.
If I could rate this Dunkin Donuts a zero I would. I have been coming to this Dunkin Donuts off and on and I have to say my experience was horrible the lady who was taking my order is guessing she was the manager was very rude and rushing me to place my order on top of it the staff is very unprofessional. Me and my mom order two avocado toast and Whoopi’s pie specialty donut. The avocado was half way burn and hard as a rock any more longer it would have been called rock and toasted avocado.
I wouldn’t recommend going here your best bet going elsewhere either Dunkin’ Donuts on Main Street in Bridgeport everyone is really nice and give you some time to order without being talked over.
I understand reviews may not matter but I wouldn’t want another customer experiences what i experience. I understand I absolutely can go elsewhere.
Please look below at the pics
Just unacceptable
Your best bet order a coffee don’t eat the food toooo well done to the point it’s rock hard and burnt don’t waste your time.
It’s not about the money it about the quality of food being reasonable.
It’s a reason why there’s low review for a reason
I recommend looking at those reviews than the five stars different staff and managers who has the same energy that they don’t want to be there and has a huge attitude.
Thanks for reading my review and comment
Atmosphere: 1
Food: 1
Service: 1
The breakfast sandwich turned out great, but the coffee at 9AM was very average.
Atmosphere: 5
Food: 3
Service: 5
We were waiting for test results at the Vet across the street so we walked over. The cashier that took our order was not particularly nice, did not listen to what we were ordering and was impatient... like we were bothering her by being there. Another male staffer was polite at least. The food, eventhough it was not exactly what we ordered, was decent. The store was fairly clean. Service is the issue here.
Atmosphere: 3
Food: 5
Service: 2
Clean, welcoming atmosphere. The order was prepared correctly and quickly!
It's Dunkin. So you know what you're going to get.
Vegetarian options: Other than hash browns, nothing vegan for food which is very strange for 2024. Coffees and drinks have vegan options though.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Beyond surprised at how terrible the service is, after 10 minutes they brought out 3 other orders. Rude employees who yelled at customers. Just a horrible overall experience, use the one down the street.
Atmosphere: 2
Food: 1
Service: 1
Drive thru line takes ridiculously long. Iced coffee is made half a$$ed 90% of the time.
Atmosphere: 4
Food: 3
Service: 5
I placed an order through the app this morning and stopped at this loation to pick it up, only to find out that I had selected the wrong store on the app and clicked on the White Plains road one by mistake. The entire crew was so nice and offered to prepare my order even if it wasn't in their system! What an awesome way to start my morning. Everyone there is excellent. Kudos to the entire team!
Atmosphere: 5
Food: 5
Service: 5
Very kind & generous employees, busy drive thru that moves quickly!
Service: 5
changing my review from over a year ago. Much better experiences lately.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Awesome service! Kudos to the manager!
Atmosphere: 5
Food: 4
Service: 5
Fast and impeccable service…love their on tap offerings and the overall atmosphere of the store. The staff is super friendly and accommodating. I don’t go to any other Dunkin…
Atmosphere: 5
Food: 5
Service: 5
The best Dunkin team in the state! Every time I visit this location the service is wonderful & quick.
Atmosphere: 5
Food: 5
Service: 5
Girl that helped me was very dismissive and not helpfull. Seemed like I was bothering her by walking in. She was more interested in speaking with her coworker then helping me. Then decided to pack up my donuts with no gloves.
Atmosphere: 1
Food: 1
Service: 1
Consistently messing up orders. This includes cold food (and by cold I mean COLD), missing items while still getting charged for it… etc. The staff (besides one girl who I don’t know her name) is rude and have zero regard for good customer service. Would not stop to get food or coffee here if it wasn’t for their convenient location.
Food: 2
Service: 1
Loading...