I went to their upstairs location next to Macy’s and I asked for a small cup of ice and they tried to charge me $4 for just ice.
Atmosphere: 1
Food: 1
Service: 1
Noemy Portillo
Worst customer service ever! It’s 11:25 on 5/31/24 as I’m walking up with my 4 yr old I get an eye roll and a “They’re not ready” I can see that! But a “Hello” goes a long way! This was the stand on the second floor by Express. I ended up walking to the other side as the customer service was better.
Atmosphere: 2
Food: 3
Service: 1
carlos padillo
The website says open at ten. Also they had fresh ones made,it's 1040am and the girl says oh we're not open yet. My daughter has been wanting pretzels all week! Thanks for nothing.
Service: 1
HAILEYYY
let me get that curly headed boys snap ?
haileyy
let me get that curly headed boys snap ?
Yanique G
Needs better customer services rep handling the food, order a plain pretzel with the cheese dip and a lemonade… it was a Spanish girl with glasses attending the station, she placed the pretzel ? on a piece of napkin with the top part of the pretzel touching the bear counter … so I asked can you change this one because the pretzel ? was touching the corner top … without a word she grab it and throw it in the trash.. took another out and shoved it over to me, I smh proceeded to paid, then asked for a straw for my lemonade and with and attitude she told me to look on the other side of the counter. We not begging for your food !? we are patronizing your business, word to the wise “ get better customer service rep . 1:45 pm on 02/28/2023 at the downstairs pretzel time close to the exit by target ?
Ingrid Ten Eyck
Horrible experience, horrible pretzel. It was cold and hard. Lady behind the counter was so unfriendly. Perhaps the most disgusting part of this was how she had gloves on...... but was handling money and credit cards, along with the food, with the gloves on. If you want food poisoning and an extremely unhygenetic place, this is for you.
Tom McCarthy
Hair in the cheese, tons of hair throughout our cup of pretzels. Can’t make this stuff up. Should be shut down. Not to mention the outrageous prices.
Ingrid Kaplan Ten Eyck
Horrible experience, horrible pretzel. It was cold and hard. Lady behind the counter was so unfriendly. Perhaps the most disgusting part of this was how she had gloves on...... but was handling money and credit cards, along with the food, with the gloves on. If you want food poisoning and an extremely unhygenetic place, this is for you.
Cody Guillette
At 7:50pm, my partner and I ran to grab some pretzels and a drink before we left the mall. The girl was speaking on the phone the entire time and had headphones in. She barely spoke to us. She gave us our food and walked away. She had already put the straws away so we had to walk back up and ask for some. She rolled her eyes at us and flicked her hand while giving them to us and saying nothing. I understand you close in 10 minutes, but there is NO reason to be that rude.
Attitude! We were there to buy stuff, so have some respect to customers. Lady with the nails and stuff either need to change her attitude or stay home.
Jaycob Wandzel
Greatest pretzels I’ve ever tasted! Great selection with good prices and service. And, their cheese dip with pretzel bites are great!
Katherine Keklik
The customer service is terrible. The girl behind the counter is miserable. She needs to change jobs. I walked up to the counter before anything was ready. I said good morning with a smile the only girl working the counter. she turned back and gave me an eye roll like she was annoyed that I was asking for her attention. I said good morning how are you when will the hot thoughts be ready she proceeded to keep a firm face with no smile or a friendly greet saying that I had to give her until noon because she was by herself I said OK no problem. I proceeded to come back about 45 minutes later I asked her for 16 pieces of mini hotdogs and I asked if she could just give me a spare cup as I was taking the other half home she told me no with an attitude as if the cup comes out of her paycheck. She did not apologize she did not even try to rectify her behavior she simply did not care and checked me out with an attitude. I don’t care where you work I feel that you should treat everyone with respect especially if you’re in Customer Service. We love Pretzelmaker the food is always good but the service is terrible and they should hire friendlier staff or train them to be polite. I treated her with respect and She’s manners and better work ethic. I did not get her name is she’s the only girl working today.
Qiana Taylor
I went to Pretzelmaker at the Trumbull Mall at about 7:20 pm on Thursday, January 27, 2022. I got an order of pretzel bites with dipping cheese. Total came to $7.93. I paid $13.03. I know this because I only had $20 on me and I broke that at Starbucks right before coming to the mall. I only spent $6 at Starbucks so the only cash I had was my $14 left from that transaction. The cashier gave me back .10 and closed the register. I politely told her that I gave her $13. She doubles back and then stops and says No you gave me $8. I tell her, I'm sure I gave you $13 because I just broke a $20 before I got here. She says No it was a $5 because I checked. I repeated I'm positive it was a $10. She replied No it wasn't. At this point I give up because I didn't want to make a big deal over $5 but I do want people to know this location of Pretzelmaker doesn't have good customer service and they don't pay proper attention to their sales. When they count the till this evening and there is my extra $5 I hope whoever gets it really needs it. I will not patronize this location ever again. I suggest you don't either if you don't want to be cheated out of your money.
JayzO Wandzel
Greatest pretzels I’ve ever tasted! Great selection with good prices and service. And, their cheese dip with pretzel bites are great!
I went to their upstairs location next to Macy’s and I asked for a small cup of ice and they tried to charge me $4 for just ice.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service ever! It’s 11:25 on 5/31/24 as I’m walking up with my 4 yr old I get an eye roll and a “They’re not ready” I can see that! But a “Hello” goes a long way! This was the stand on the second floor by Express. I ended up walking to the other side as the customer service was better.
Atmosphere: 2
Food: 3
Service: 1
The website says open at ten. Also they had fresh ones made,it's 1040am and the girl says oh we're not open yet. My daughter has been wanting pretzels all week! Thanks for nothing.
Service: 1
let me get that curly headed boys snap ?
let me get that curly headed boys snap ?
Needs better customer services rep handling the food, order a plain pretzel with the cheese dip and a lemonade… it was a Spanish girl with glasses attending the station, she placed the pretzel ? on a piece of napkin with the top part of the pretzel touching the bear counter … so I asked can you change this one because the pretzel ? was touching the corner top … without a word she grab it and throw it in the trash.. took another out and shoved it over to me, I smh proceeded to paid, then asked for a straw for my lemonade and with and attitude she told me to look on the other side of the counter. We not begging for your food !? we are patronizing your business, word to the wise “ get better customer service rep . 1:45 pm on 02/28/2023 at the downstairs pretzel time close to the exit by target ?
Horrible experience, horrible pretzel. It was cold and hard. Lady behind the counter was so unfriendly. Perhaps the most disgusting part of this was how she had gloves on...... but was handling money and credit cards, along with the food, with the gloves on. If you want food poisoning and an extremely unhygenetic place, this is for you.
Hair in the cheese, tons of hair throughout our cup of pretzels. Can’t make this stuff up. Should be shut down. Not to mention the outrageous prices.
Horrible experience, horrible pretzel. It was cold and hard. Lady behind the counter was so unfriendly. Perhaps the most disgusting part of this was how she had gloves on...... but was handling money and credit cards, along with the food, with the gloves on. If you want food poisoning and an extremely unhygenetic place, this is for you.
At 7:50pm, my partner and I ran to grab some pretzels and a drink before we left the mall. The girl was speaking on the phone the entire time and had headphones in. She barely spoke to us. She gave us our food and walked away. She had already put the straws away so we had to walk back up and ask for some. She rolled her eyes at us and flicked her hand while giving them to us and saying nothing. I understand you close in 10 minutes, but there is NO reason to be that rude.
Restaurantji Recommends
Attitude! We were there to buy stuff, so have some respect to customers. Lady with the nails and stuff either need to change her attitude or stay home.
Greatest pretzels I’ve ever tasted! Great selection with good prices and service. And, their cheese dip with pretzel bites are great!
The customer service is terrible. The girl behind the counter is miserable. She needs to change jobs. I walked up to the counter before anything was ready. I said good morning with a smile the only girl working the counter. she turned back and gave me an eye roll like she was annoyed that I was asking for her attention. I said good morning how are you when will the hot thoughts be ready she proceeded to keep a firm face with no smile or a friendly greet saying that I had to give her until noon because she was by herself I said OK no problem. I proceeded to come back about 45 minutes later I asked her for 16 pieces of mini hotdogs and I asked if she could just give me a spare cup as I was taking the other half home she told me no with an attitude as if the cup comes out of her paycheck. She did not apologize she did not even try to rectify her behavior she simply did not care and checked me out with an attitude. I don’t care where you work I feel that you should treat everyone with respect especially if you’re in Customer Service. We love Pretzelmaker the food is always good but the service is terrible and they should hire friendlier staff or train them to be polite. I treated her with respect and She’s manners and better work ethic. I did not get her name is she’s the only girl working today.
I went to Pretzelmaker at the Trumbull Mall at about 7:20 pm on Thursday, January 27, 2022. I got an order of pretzel bites with dipping cheese. Total came to $7.93. I paid $13.03. I know this because I only had $20 on me and I broke that at Starbucks right before coming to the mall. I only spent $6 at Starbucks so the only cash I had was my $14 left from that transaction. The cashier gave me back .10 and closed the register. I politely told her that I gave her $13. She doubles back and then stops and says No you gave me $8. I tell her, I'm sure I gave you $13 because I just broke a $20 before I got here. She says No it was a $5 because I checked. I repeated I'm positive it was a $10. She replied No it wasn't. At this point I give up because I didn't want to make a big deal over $5 but I do want people to know this location of Pretzelmaker doesn't have good customer service and they don't pay proper attention to their sales. When they count the till this evening and there is my extra $5 I hope whoever gets it really needs it. I will not patronize this location ever again. I suggest you don't either if you don't want to be cheated out of your money.
Greatest pretzels I’ve ever tasted! Great selection with good prices and service. And, their cheese dip with pretzel bites are great!
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