The cake decorator Rebecca is wonderful!!! They have two layer cakes that are light and delicious . I had a vision of sunflowers cascading down the side and she made it happen! I am so happy . This is my new place to buy all my cakes . This is the second cake I ordered here . I highly recommend them. She is wonderful!!! I tried to talk to a manger about her but no luck. I hope they read this .
William D.
They never have coupon books, low stock of products and they routinely move the location of stuff around the store.
Tracy Kiewlen-Osborne
Why would you have NO registers open on a Friday night?! And a limit on what you can do on the self checkout?! And for the love of God, please do something about the horrible smell near the back of the store!! This club has gone so far downhill lately
Tracy Kiewlen-Osborne
Why would you have NO registers open on a Friday night?! And a limit on what you can do on the self checkout?! And for the love of God, please do something about the horrible smell near the back of the store!! This club has gone so far downhill lately
Nikki T.
It's after work 5:00 and they have 1 person at the deli to serve people. With an average of 3-4 people waiting. Im next but have been next for at least 10 minutes. Not the 1 person who is trying to take care of everyone fault. Poor management and scheduling
Deb Barry
They don’t do a thing about panhandlers. Tired of seeing them there and it’s the same one. You tell management they do nothing. They also have a no soliciting policy. So why do they allow it
Stew Later
As the saying goes, “buyer beware”. Downloaded 5 digital coupons using the BJ’s App. After going thru the self serve registers I noticed two of the coupons worth $1.00 each did NOT get deducted. Went to the Service Desk and they promptly refunded me the $2.00. Of course I asked what happened and was told it must have been a “glitch” and it happens all the time. BUYER BEWARE!
Brittany B.
The store is dirty, no free samples, bathroom had stool and urine on toilets. Staff disengaged and no food court. Tire Center: You can only order tires online, pay for them and then 2 weeks later come and get your tires when they have an appointment. Went to my appointment and the tire center staff called out for the day. Left a message they said but on an incorrect phone. Went to my newly scheduled app and they wouldn't take me until the exact time of app. Never ever again. Pay the extra money at a place that is clean, professional and timely.
Gary G.
The Store Manager in Wallingford, Connecticut cares little about keeping loyal customers who spend a great deal of money on their branded card which actually makes them money. I called to complain about the change in policy where you can now only use $10 of your earned rewards at a time. I spend an estimated $2k to $4k a month on my BJ's Mastercard so I can use my rewards shopping. Just last month I earned over $50 in rewards, but when I went to spend them I've come to find out that BJ's changed their policy on spending rewards without notification which is illegal. I went to the Courtesy Desk and nobody was willing to help and they referred me to Comenity Bank who manages their credit card. Congenital informed me that BJ's changed their policy and to go back to BJ's. I called and spoke the their Front End Manager who assured me the Store Manager would call me back and it's now been two days without hearing anything. My advice is go to another retailer who listens to their customers concerns. I took my valuable time to try and let BJ's management know this is a game charger for their best customers who will choose to shop elsewhere. They are my rewards which I have earned and I should be able to use them. Three times I was promised that the Store Manager would call, but it seems he's very comfortable in not caring about his customer's who are taking valuable time from their day to inform somebody whom the corporate office may listen to for this is a game changer and I have zero incentive to use my BJ's Mastercard any longer nor to shop at BJ's.
Gail Freisinger
I don't recommend BJ's of Wallingford for Seniors that only have a flip phone instead of an expensive iPhone when doing Curbside pickup. I spent more than 1/2 hour today trying to call the store's Customer Service. They just wouldn't answer. That's the only way I had to let them know I was waiting. Other large retailers like ShopRite , Lowes, Home Depot are 100% better for curbside pickup. You should have a dedicated extention for this service when we have to call into the store. Love curbside pickup but hate trying to get my order out of the store and to my car.
I don't recommend BJ's of Wallingford for Seniors that only have a flip phone instead of an expensive iPhone when doing Curbside pickup. I spent more than 1/2 hour today trying to call the store's Customer Service. They just wouldn't answer. That's the only way I had to let them know I was waiting. Other large retailers like ShopRite , Lowes, Home Depot are 100% better for curbside pickup. You should have a dedicated extention for this service when we have to call into the store. Love curbside pickup but hate trying to get my order out of the store and to my car.
Mike M.
This location has really, really gone down hill. Call and sit on hold for a half hour to be told the tire garage only has one employee, and a manager who can't seem to understand how a tire even goes on. A front desk that just claims ignorance, and a 4 hour wait for tires. What a huge disappointment. I would have been better off at Sam's or Costco.
Rick Rodz
the gas pumps always have lanes closed. This never happened in North Haven. currently 4 lanes closed such a lack of customer service ?
James Regan
1 check-out lane open w/ a slow cashier. waited 16 minutes and my frozen food is no longer frozen. unreal.....
Valerie Drake
They have the kindest associates! Always helpful and pleasant
The cake decorator Rebecca is wonderful!!! They have two layer cakes that are light and delicious . I had a vision of sunflowers cascading down the side and she made it happen! I am so happy . This is my new place to buy all my cakes . This is the second cake I ordered here . I highly recommend them. She is wonderful!!! I tried to talk to a manger about her but no luck. I hope they read this .
They never have coupon books, low stock of products and they routinely move the location of stuff around the store.
Why would you have NO registers open on a Friday night?! And a limit on what you can do on the self checkout?! And for the love of God, please do something about the horrible smell near the back of the store!! This club has gone so far downhill lately
Why would you have NO registers open on a Friday night?! And a limit on what you can do on the self checkout?! And for the love of God, please do something about the horrible smell near the back of the store!! This club has gone so far downhill lately
It's after work 5:00 and they have 1 person at the deli to serve people. With an average of 3-4 people waiting. Im next but have been next for at least 10 minutes. Not the 1 person who is trying to take care of everyone fault. Poor management and scheduling
They don’t do a thing about panhandlers. Tired of seeing them there and it’s the same one. You tell management they do nothing. They also have a no soliciting policy. So why do they allow it
As the saying goes, “buyer beware”. Downloaded 5 digital coupons using the BJ’s App. After going thru the self serve registers I noticed two of the coupons worth $1.00 each did NOT get deducted. Went to the Service Desk and they promptly refunded me the $2.00. Of course I asked what happened and was told it must have been a “glitch” and it happens all the time. BUYER BEWARE!
The store is dirty, no free samples, bathroom had stool and urine on toilets. Staff disengaged and no food court. Tire Center: You can only order tires online, pay for them and then 2 weeks later come and get your tires when they have an appointment. Went to my appointment and the tire center staff called out for the day. Left a message they said but on an incorrect phone. Went to my newly scheduled app and they wouldn't take me until the exact time of app. Never ever again. Pay the extra money at a place that is clean, professional and timely.
The Store Manager in Wallingford, Connecticut cares little about keeping loyal customers who spend a great deal of money on their branded card which actually makes them money. I called to complain about the change in policy where you can now only use $10 of your earned rewards at a time. I spend an estimated $2k to $4k a month on my BJ's Mastercard so I can use my rewards shopping. Just last month I earned over $50 in rewards, but when I went to spend them I've come to find out that BJ's changed their policy on spending rewards without notification which is illegal. I went to the Courtesy Desk and nobody was willing to help and they referred me to Comenity Bank who manages their credit card. Congenital informed me that BJ's changed their policy and to go back to BJ's. I called and spoke the their Front End Manager who assured me the Store Manager would call me back and it's now been two days without hearing anything. My advice is go to another retailer who listens to their customers concerns. I took my valuable time to try and let BJ's management know this is a game charger for their best customers who will choose to shop elsewhere. They are my rewards which I have earned and I should be able to use them. Three times I was promised that the Store Manager would call, but it seems he's very comfortable in not caring about his customer's who are taking valuable time from their day to inform somebody whom the corporate office may listen to for this is a game changer and I have zero incentive to use my BJ's Mastercard any longer nor to shop at BJ's.
I don't recommend BJ's of Wallingford for Seniors that only have a flip phone instead of an expensive iPhone when doing Curbside pickup. I spent more than 1/2 hour today trying to call the store's Customer Service. They just wouldn't answer. That's the only way I had to let them know I was waiting. Other large retailers like ShopRite , Lowes, Home Depot are 100% better for curbside pickup. You should have a dedicated extention for this service when we have to call into the store. Love curbside pickup but hate trying to get my order out of the store and to my car.
Restaurantji Recommends
I don't recommend BJ's of Wallingford for Seniors that only have a flip phone instead of an expensive iPhone when doing Curbside pickup. I spent more than 1/2 hour today trying to call the store's Customer Service. They just wouldn't answer. That's the only way I had to let them know I was waiting. Other large retailers like ShopRite , Lowes, Home Depot are 100% better for curbside pickup. You should have a dedicated extention for this service when we have to call into the store. Love curbside pickup but hate trying to get my order out of the store and to my car.
This location has really, really gone down hill. Call and sit on hold for a half hour to be told the tire garage only has one employee, and a manager who can't seem to understand how a tire even goes on. A front desk that just claims ignorance, and a 4 hour wait for tires. What a huge disappointment. I would have been better off at Sam's or Costco.
the gas pumps always have lanes closed. This never happened in North Haven. currently 4 lanes closed such a lack of customer service ?
1 check-out lane open w/ a slow cashier. waited 16 minutes and my frozen food is no longer frozen. unreal.....
They have the kindest associates! Always helpful and pleasant