Loose Leaf Boba Company

not well advertised but REALLY great boba

I made my entire family try it and no one liked it 😬 tried this place 2x and it was HORRIBLE

Last week was my first time at Loose Leaf in Wallingford and I had a few questions about the drinks, etc. i spoke with a worker named Lydia, she was so helpful answering all my questions, super friendly and in general just very nice and welcoming, she really made the experience. The tea was good too!

Their product is really good when done properly. However, management and service is really poor. I‘ve given this place multiple chances and the result is never the same. I tend to like my Boba milk without ice because then I feel like I can actually enjoy the tapioca pearls on the bottom. I also believe, in general, that ice waters down a drink. They have a policy where the ice is „part of the recipe“ and they charge $0.50 for extra milk or water to fill the cup, otherwise you only get 3/4 of a cup, which was fine with me. Filling the cup is completely optional, but even the employees don’t know the policy and automatically charge if you don’t mention it or say it is required and you have to remind them of their own policy. But if you order it with no ice without the extra milk, be prepared to still get an underwhelming result. Only once was the drink properly shaken and ingredients mixed when I figured out how to properly order. The employee that did this was really nice and really seemed to take pride in customer service. The other times, they put the ingredients in the cup and tell me, „make sure you shake and stir it before you drink,“ which I thought was part of the preparation of the product. Every other place I have gone, even when I ask for no ice, not only do they not charge extra, they also shake the drink like any other boba milk. It’s a tremendous shame. I would rather get a good boba experience 100% of the time elsewhere than get a great boba experience 50% of the time at Loose Leaf and a subpar experience the other 50% of the time.

Atmosphere: 2

Food: 4

Service: 1

Drinks are below average. I’m certain of taste of fish in everything that’s not a fish. Very pricey

Visiting Connecticut for a few days, and found this boba shop. I immediately wanted to go because the matcha looked really good. I wasn’t wrong, the 20 min to get here was worth it because the drinks are very high quality. The strawberry matcha is really great, fresh strawberry syrup with bits of strawberry seeds, the matcha was nice quality, just a bit too thick of a drink. Maybe from the oat milk. They have lots of nice looking drinks and poké!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Matcha Iced Latte

Surprisingly good tea! Would definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Walked in with no expectations walked out wanting more!! ♥️my new spot😁♥️♥️

Ridiculously good. Love the banana foster! My only small issue is with one of the younger girls that works there. She’s sweet, but she will be in the middle of making a drink and completely stop to talk to another coworker, or have her phone out and only be looking down and paying attention to it. Other than that, this place is ? ⭐️ ⭐️⭐️⭐️⭐️

literally so delicious i go here all the time now. the employee is super sweet too

Kind bobatenders ?. Good product.

I love the burrito bowl.....

Vegetarian options: You have the option of plant based milk.

Dietary restrictions: Accommodating to my vegan needs

Staff is super friendly and helpful but their drinks- below average in my opinion… I like eating all my bubbles so when I grabbed one with my straw out of the cup, there was hair stuck in the bubble? I I know these things could happen but made my experience even worse…