Popeyes Louisiana Kitchen

I had a very disappointing experience at this Popeyes in Wallingford. I placed my order and waited over 30 minutes for my food. When I finally went to pick it up, the employee threw the bag onto the counter/chair instead of handing it to me.

Both of the ladies working the drive-through had extremely nasty attitudes. They ignored my questions, didn’t communicate at all, and spent most of the time laughing at customers instead of providing basic customer service.

This was one of the worst customer service experiences I’ve had at any fast-food restaurant. I hope management takes this seriously and addresses the behavior.

Atmosphere: 1

Food: 1

Service: 1

Didn’t even bother getting food woman in drive through wouldn’t give me a simple request that’s I’ve gotten at other Popeyes and was trying to negotiate the cut of chicken I get worst service I never experienced that ever if I can give half a star I would they need to recheck who they hire

Atmosphere: 1

Service: 1

Waited over a year excited for this location to reopen, but unfortunately I will not be coming back. The customer service was abysmal, rude, and unprofessional. I have absolutely no faith in the staff to safely or properly be handling food. Management take notice and correct your hiring process.

Atmosphere: 1

Food: 1

Service: 1

I was excited to try this place again now that they reopened, and it was a miserable experience. The drink order was completely wrong, got shorted on the little cheese bites, the fries taste like grease, food was sitting out for what looked like hours, didn’t get my sauces and it was a terrible, terrible experience. Take your time and go out of your way to go to a different Popeyes because this is the only one I’ve had a bad experience at.

Atmosphere: 1

Food: 1

Service: 1

Wow. Waited this long for them to reopen to a sad 12 dollars for 3 tiny chicken nuggets ?! What happened to popeyes being fast food ?! Go to cheeks chicken and waffles up the road instead. It's cheaper, larger portions, and you're supporting local business.

Atmosphere: 1

Food: 1

Service: 1

Fresh hot good chicken

Atmosphere: 3

Food: 4

Service: 2

This food was the best I've had from any popeyes, staff is very charismatic and friendly..everything exceeded standards, manager very sweet,

Atmosphere: 4

Food: 5

Service: 5

Horrible service the workers were rude to my family and I and from the time we came in and ordered at the kiosk. That was my second bad experience at that location I definitely won’t be returning

Atmosphere: 3

Food: 3

Service: 1

Food was ok but its tiny didn't even fill us up enough takes forever to take our order but can do better

Wow it took less than a week for the rude employees to come back and have no chicken . I was there on 10/28/25 at 7:06 pm greeted by a cashier just yelling at everyone it will be 15 for chicken ! All you sell is chicken ! And why be so rude ! I work in the area of this location and there is a reason why many people
Stopped eating there before I guess you’re well on your way again thank you for wasting my time again ! Jon

Atmosphere: 1

Food: 1

Service: 1

Was excited that they finally reopened but due to the impatient person working the drive thru, giving me an attitude, I changed my mind about ordering from here and just went elsewhere. Such a disappointment.

Atmosphere: 1

Service: 1

Newly reopened and the food was excellent. However the service was unbelievably poor. Just about no English spoken or understood by the employees. The menu board only showed a very few things and the staffers appeared completely unaware and unconcerned that all that was shown were the wing specials. Two of our sides were forgotten and we had to go back and ask for them. Just a bad experience with the service all around. The north haven store is cleaner and the staff is much more pleasant. Sad to say but if this level of service continues they'll be closing up very soon.

Atmosphere: 2

Food: 4

Service: 1

Place is currently closed due to a fire but owners are working on getting it back up and running and open again

Place is currently closed due to a fire but owners are working on getting it back up and running and open again

They are close to Temperley. They should mention this on the Google Maps..