Only 2 staff on duty. People waiting to be seated left. Mgr was doing the cooking. Customer next to us had burnt pancakes and almost raw bacon. Which caused another customer to just send their bacon back. I noticed our portions were alot smaller than usual. Hashbrowns which I love really had no flavor. Just a bad experience.
Becca F.
If I could give no stars I would.....! Ordered breakfast for dinner and went to pick it up when I arrived the food wasn't ready for its scheduled pick up time. I looked around there wasn't many people in there either. They said it would take a moment I waited 20 mins in store on top of the 30mins I waited for the online order. While I waited I observed the server cleaning up tables and wiping things down and touching literally everything, and even scratched his head. He then proceeded to the food area which is in plain sight opened a banana and cut it got some strawberries and put it into my order on top of my pancakes. He touched my food with NO GLOVES and didn't WASH his hands. Very unsanitary I was mortified and threw the food out. I will never order from here again. I normally have my food door dashed but I'm so glad I picked it up because that's so disgusting and I was really upset.
Alex Renteria
Very bad service. Had to wait to be seated, to order, receive food and also to pay. Only 1 waitres for all tables.
Jessica Hutton
When we got there we waited almost 15 minutes to be seated and once seated I was placed in a section where the ceiling was leaking and water kept dripping on my head. I had to complain to be moved and when they did finally find us a new table and take our order it took forever to get our food and some of thr items were cold.
Kelley miller
Our waiter Phillip was awesome! He was very nice and got our drinks right out! He had our food order right and brought it out in a timely manner! Our drinks never got empty with him! The food was really good! If I'm ever in town again I would definitely go here!
Forest Platt
Been coming here on and off 30 years and the good and service have never been better. Sure the roof line could use some work and the air conditioner is nearly mom functional, but the food was cooked perfectly. The veggies in my wife's inlet were perfectly sauteed, and the hash browns were perfectly crisped on top and soft underneath. Philip was awesome to talk to and kept the drinks filled. We'll be back :-)
Daniela Paredes
Stopped by on a road trip for Fourth of July weekend. Restaurant wasn’t busy at all when we walked in. Server rarely checked up on us and when he dropped off napkins and straws just basically threw them on the table. Lastly and most importantly, our food took over 45 minutes to come out and server didn’t come by once to check in or update us on the situation. Don’t expect much from a Denny’s but come on. Beyond absurd and unfair to make patrons wait for an hour for a couple of eggs, bacon and toast. After we complained, the server finally brought our food and pretty much threw the plates at us and walked away. We had to call for him to come back to ask for hot sauce and more silverware because he didn’t ask if we needed anything else. Worst customer service ever. No managers ever came up to apologize, to even offer to discount anything, send over a free dessert, etc. Nope nothing. We had to get up numerous times ourselves to walk up to the front and ask other employees for coffee refills. Employee never came back after he threw our food at us. Food was sloppily presented and hastily made you could tell even after the long wait. We’ve stopped by this chain for many decades on road trips across the country and have never really had any complaints. Never coming back. I don’t care if you’re a Denny’s or a McDonald’s there’s still a service that is being paid for that should be provided at the bare minimum which we didn’t receive.
zenaida cruz
We waited 1hour or more for breakfast we did not get a full breakfast. And by that time we got tired and left. Waitress never come back to said I apologized for the delay or nothing. The 2 servicers at front can do more then just walk around and please we understand everyone is busy but costumers first.
Electra Davis
Many mistakes were made during our visit- we sat for 20+ minutes while orders were butchered or mixed-up for other patrons. This restaurant was obviously experiencing a staffing crisis. Philip made the best of everything however, and his ability to maintain a calm and pleasant demeanor in the face of chaos kept us from leaving and just hitting a drive-thru. Though Stephen A. Smith was screaming at us from the TV after Steph Curry broke some record and though I was road and city-weary, and eating the most average cheeseburger of my life, Philip's transcendent grace got us back on the road towards our comfortable destination and a good night's rest. Even my surly teenage children admired Philip's brilliant work ethic that night.
John Friend
The waiter became upset because I didn't want to sit next to a guy who was coughing. He said I was only one person and didn't need to sit in a booth. I sat down anyways and replied you only have 20% of your tables full what difference does it make? He stormed away, if the manager hadn't walked over and ask me and the table behind me if we've been served he wouldn't have come back. I was sitting there for at least ten minutes, no drink or food order. I had to wipe crumbs off the table, the food was bland. First and last time here.
We waited about 30 min to be seated and another hour to get our food.Hashbrowns were burnt and didnt get everything that came with meal on top of that meal was terrible either it was too cooked or not cooked enough.Worst experience i ever had at dennys. Really dissapointed.
Dan Herrick
Started out a little slow but they made up for it with good attitudes. I got the Country Fried Steak, 2 eggs over easy, hash browns and an English Muffin.
Chris “Nez” Nesbitt
If I could give zero or even negative stars, it would be -5. From out of town for a family member wedding. There were 6 adults and a child for lunch before the wedding. The server saw how many and didn't have enough silverware to give and no kids menu either. The server didn't seem to know what he was doing. Took drink orders, and then took our food order. Got our drinks in 5 mins but the food took 1 hour and 20 mins to start to arrive. First 2 people got their food then 3 more and finally the kids food and one other members food. At this point we had been there for over and hour and half. Talked to the supposedly the manager on shift and it seemed to got worst. Server and manager both had attitude and seemed to give excuses for their poor customer service.
983melviss
Waited over an hour for order.. coffee cup was half full....decided to leave and was charged $3.61 for the coffee needless to say Denny's Rocky Hill is history.
Steven Rivas
Quality food and decent dining experience. My only criticism is that they need new booths for patrons; every Dennys, I have been to have ripped up seats, and they are uncomfortable. If the ambiance was cleaner, the booths were better, then it would get a higher rating.
Only 2 staff on duty. People waiting to be seated left. Mgr was doing the cooking. Customer next to us had burnt pancakes and almost raw bacon. Which caused another customer to just send their bacon back. I noticed our portions were alot smaller than usual. Hashbrowns which I love really had no flavor. Just a bad experience.
If I could give no stars I would.....! Ordered breakfast for dinner and went to pick it up when I arrived the food wasn't ready for its scheduled pick up time. I looked around there wasn't many people in there either. They said it would take a moment I waited 20 mins in store on top of the 30mins I waited for the online order. While I waited I observed the server cleaning up tables and wiping things down and touching literally everything, and even scratched his head. He then proceeded to the food area which is in plain sight opened a banana and cut it got some strawberries and put it into my order on top of my pancakes. He touched my food with NO GLOVES and didn't WASH his hands. Very unsanitary I was mortified and threw the food out. I will never order from here again. I normally have my food door dashed but I'm so glad I picked it up because that's so disgusting and I was really upset.
Very bad service. Had to wait to be seated, to order, receive food and also to pay. Only 1 waitres for all tables.
When we got there we waited almost 15 minutes to be seated and once seated I was placed in a section where the ceiling was leaking and water kept dripping on my head. I had to complain to be moved and when they did finally find us a new table and take our order it took forever to get our food and some of thr items were cold.
Our waiter Phillip was awesome! He was very nice and got our drinks right out! He had our food order right and brought it out in a timely manner! Our drinks never got empty with him! The food was really good! If I'm ever in town again I would definitely go here!
Been coming here on and off 30 years and the good and service have never been better. Sure the roof line could use some work and the air conditioner is nearly mom functional, but the food was cooked perfectly. The veggies in my wife's inlet were perfectly sauteed, and the hash browns were perfectly crisped on top and soft underneath. Philip was awesome to talk to and kept the drinks filled. We'll be back :-)
Stopped by on a road trip for Fourth of July weekend. Restaurant wasn’t busy at all when we walked in. Server rarely checked up on us and when he dropped off napkins and straws just basically threw them on the table. Lastly and most importantly, our food took over 45 minutes to come out and server didn’t come by once to check in or update us on the situation. Don’t expect much from a Denny’s but come on. Beyond absurd and unfair to make patrons wait for an hour for a couple of eggs, bacon and toast. After we complained, the server finally brought our food and pretty much threw the plates at us and walked away. We had to call for him to come back to ask for hot sauce and more silverware because he didn’t ask if we needed anything else. Worst customer service ever. No managers ever came up to apologize, to even offer to discount anything, send over a free dessert, etc. Nope nothing. We had to get up numerous times ourselves to walk up to the front and ask other employees for coffee refills. Employee never came back after he threw our food at us. Food was sloppily presented and hastily made you could tell even after the long wait. We’ve stopped by this chain for many decades on road trips across the country and have never really had any complaints. Never coming back. I don’t care if you’re a Denny’s or a McDonald’s there’s still a service that is being paid for that should be provided at the bare minimum which we didn’t receive.
We waited 1hour or more for breakfast we did not get a full breakfast. And by that time we got tired and left. Waitress never come back to said I apologized for the delay or nothing. The 2 servicers at front can do more then just walk around and please we understand everyone is busy but costumers first.
Many mistakes were made during our visit- we sat for 20+ minutes while orders were butchered or mixed-up for other patrons. This restaurant was obviously experiencing a staffing crisis. Philip made the best of everything however, and his ability to maintain a calm and pleasant demeanor in the face of chaos kept us from leaving and just hitting a drive-thru. Though Stephen A. Smith was screaming at us from the TV after Steph Curry broke some record and though I was road and city-weary, and eating the most average cheeseburger of my life, Philip's transcendent grace got us back on the road towards our comfortable destination and a good night's rest. Even my surly teenage children admired Philip's brilliant work ethic that night.
The waiter became upset because I didn't want to sit next to a guy who was coughing. He said I was only one person and didn't need to sit in a booth. I sat down anyways and replied you only have 20% of your tables full what difference does it make? He stormed away, if the manager hadn't walked over and ask me and the table behind me if we've been served he wouldn't have come back. I was sitting there for at least ten minutes, no drink or food order. I had to wipe crumbs off the table, the food was bland. First and last time here.
Restaurantji Recommends
We waited about 30 min to be seated and another hour to get our food.Hashbrowns were burnt and didnt get everything that came with meal on top of that meal was terrible either it was too cooked or not cooked enough.Worst experience i ever had at dennys. Really dissapointed.
Started out a little slow but they made up for it with good attitudes. I got the Country Fried Steak, 2 eggs over easy, hash browns and an English Muffin.
If I could give zero or even negative stars, it would be -5. From out of town for a family member wedding. There were 6 adults and a child for lunch before the wedding. The server saw how many and didn't have enough silverware to give and no kids menu either. The server didn't seem to know what he was doing. Took drink orders, and then took our food order. Got our drinks in 5 mins but the food took 1 hour and 20 mins to start to arrive. First 2 people got their food then 3 more and finally the kids food and one other members food. At this point we had been there for over and hour and half. Talked to the supposedly the manager on shift and it seemed to got worst. Server and manager both had attitude and seemed to give excuses for their poor customer service.
Waited over an hour for order.. coffee cup was half full....decided to leave and was charged $3.61 for the coffee needless to say Denny's Rocky Hill is history.
Quality food and decent dining experience. My only criticism is that they need new booths for patrons; every Dennys, I have been to have ripped up seats, and they are uncomfortable. If the ambiance was cleaner, the booths were better, then it would get a higher rating.
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