KFC has become ridiculously overpriced and just isn’t worth it anymore. This location, in particular, is a textbook example of what a KFC should not be. The service is consistently lackluster, and the employees act like you’re inconveniencing them by simply being there.
On my last visit, I ordered through the app and arrived to find an empty restaurant (which honestly, who would want to eat there?). The place was filthy—overflowing trash cans, dirty tables, and food all over the floor. But hey, at least my order was ready… just sitting there on the top shelf behind the plexiglass, completely unattended.
I stood at the counter, phone in hand, clearly waiting. Four employees were just standing around, ignoring me for five minutes while chatting about random stuff and dealing with the drive-thru. Finally, someone hits me with a half-hearted "Can I help you?" Can you help me? Gee, I don’t know… why else would I be standing here? I let them know I’m there to pick up my order, and the response? A full-on eye roll. Seriously?! My food is right there.
Fast forward to getting home—absolute disappointment. The mashed potatoes were flavorless, the mac and cheese was a mushy disaster, and the chicken? Soggy, not crispy, just plain gross. After spending nearly $70 for a family of four, I’m officially done. I will never go to KFC again, especially this location. It’s had issues for decades, and clearly, nothing has changed.
We're done KFC. You're trash.
Atmosphere: 1
Food: 1
Service: 1
Suh Jose
I have to say that for me, it was one of the best, but the experience I had recently with the employees was terrible, a young lady with red hair threw the food at me, arrogantly, she didn't serve it as the famous bowl was really halfway through. Disgusting service and food and an adult lady trying to improve it made it worse by treating Hispanics in a bad way at that time, really a shame.
Atmosphere: 1
Food: 2
Service: 1
Jon Wolfe
Terribly slow service. Waited at the counter for easily 5-10 minutes before anyone acknowledged our presence. None of the workers seemed to move with a purpose. Just gathered the orders nonchalantly with no sense of urgency. Too bad they didn’t oermit refills on the soda also. The fountain machine was turned off or disabled.
Please change the oil, the color of the potatoes was dark, as were the chicken pieces. That burnt oil is BAD for your Health,
Vegetarian options: Maintain good health
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Chicken Little
Jordan Gardner
December 3rd. at 7:38pm. The girl taking orders and at the window was so rude. The girl taking the orders was speaking to us like we were toddlers which i didn't appreciate. The lady at the window opened it. Didnt say a single word then handed the card back through the window which she only opened a sliver. Then handed us our food. Again. Without a single word. We said thank you and still nothing. she was also glaring at us strangely and using her phone right at the window. I dont see the need for such dismal customer service. Especially since we were the only people there at the time.
Atmosphere: 1
Food: 4
Service: 1
Gilly Towers
This is the worst KFC I have seen in my life. I don’t lnow what’s wrong with management but they recruit people that are terrible on service. They always make mistakes on my orders, wrong order, wrong sauce or no sauce, etc. It’s always something wrong. I wish they give $100 boucher every time they make a mistake.
Atmosphere: 1
Food: 1
Service: 1
Fred Stoddard
Best KFC in ct
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fried Chicken
Jeffrey Lindquist
36.99 for an 8 piece meal? Come-on I can get that at the grocery store deli for 15 bucks!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Kiara Guerrero
Went to get food while on break and decided to order the Famous Bowl. It was nice especially with the KFC sauce and Honey Mustard. The service was really good! My compliments to the server, Dwaynea, for getting my order quickly and the shift leader, Xanadee, for making sure I was all set and satisfied!
Atmosphere: 4
Food: 4
Service: 5
CreaterZ
Went to get food while on break and decided to order the Famous Bowl. It was nice especially with the KFC sauce and Honey Mustard. The service was really good! My compliments to the server, Dwaynea, for getting my order quickly and the shift leader, Xanadee, for making sure I was all set and satisfied!
I’m not really from around here I grew up in new London county I’ve never ever had a problem with this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Sandwich
Lou Soteriou
Attention to the (Corporate office) at KFC.
My name is Loui and I’m a big fan of KFC and a regular one at that drumroll you have (2) Exceptional Outstanding EMPLOYEES at KFC) (The Crown-Jewel’s are ***** (Amenia)—(Sandy)”*****) (Amenia) is your stealth manager always multitasking with exceptional customer service period her work ethics are a reflection on her team employees. (Sandy) Love and kindness when placing my order always period.
Loui-The secret ingredient in the sauce of success is. It’s WE and US for every aspect of business-These (2) Exceptional Employees get it.
One last thing these (2) exceptional employees make the brand better at KFC better period.
Life is better with Jesus and a Puppy and Gabriel.
Atmosphere: 5
Food: 5
Service: 5
Shanta Edwards
Customer service is Bad ! Friday I went there through Drive thru, the girl at the Window had a nasty attitude NO RESPECT AT ALL!
Service: 1
Ryan Boutin
First they got rid of potato wedges, then they got rid of popcorn chicken, all while getting more expensive. So I don't really go here anymore.
KFC has become ridiculously overpriced and just isn’t worth it anymore. This location, in particular, is a textbook example of what a KFC should not be. The service is consistently lackluster, and the employees act like you’re inconveniencing them by simply being there.
On my last visit, I ordered through the app and arrived to find an empty restaurant (which honestly, who would want to eat there?). The place was filthy—overflowing trash cans, dirty tables, and food all over the floor. But hey, at least my order was ready… just sitting there on the top shelf behind the plexiglass, completely unattended.
I stood at the counter, phone in hand, clearly waiting. Four employees were just standing around, ignoring me for five minutes while chatting about random stuff and dealing with the drive-thru. Finally, someone hits me with a half-hearted "Can I help you?" Can you help me? Gee, I don’t know… why else would I be standing here? I let them know I’m there to pick up my order, and the response? A full-on eye roll. Seriously?! My food is right there.
Fast forward to getting home—absolute disappointment. The mashed potatoes were flavorless, the mac and cheese was a mushy disaster, and the chicken? Soggy, not crispy, just plain gross. After spending nearly $70 for a family of four, I’m officially done. I will never go to KFC again, especially this location. It’s had issues for decades, and clearly, nothing has changed.
We're done KFC. You're trash.
Atmosphere: 1
Food: 1
Service: 1
I have to say that for me, it was one of the best, but the experience I had recently with the employees was terrible, a young lady with red hair threw the food at me, arrogantly, she didn't serve it as the famous bowl was really halfway through. Disgusting service and food and an adult lady trying to improve it made it worse by treating Hispanics in a bad way at that time, really a shame.
Atmosphere: 1
Food: 2
Service: 1
Terribly slow service. Waited at the counter for easily 5-10 minutes before anyone acknowledged our presence. None of the workers seemed to move with a purpose. Just gathered the orders nonchalantly with no sense of urgency. Too bad they didn’t oermit refills on the soda also. The fountain machine was turned off or disabled.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Cole Slaw, Fried Chicken, Gravy
Please change the oil, the color of the potatoes was dark, as were the chicken pieces. That burnt oil is BAD for your Health,
Vegetarian options: Maintain good health
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Chicken Little
December 3rd. at 7:38pm.
The girl taking orders and at the window was so rude. The girl taking the orders was speaking to us like we were toddlers which i didn't appreciate. The lady at the window opened it. Didnt say a single word then handed the card back through the window which she only opened a sliver. Then handed us our food. Again. Without a single word. We said thank you and still nothing. she was also glaring at us strangely and using her phone right at the window.
I dont see the need for such dismal customer service. Especially since we were the only people there at the time.
Atmosphere: 1
Food: 4
Service: 1
This is the worst KFC I have seen in my life. I don’t lnow what’s wrong with management but they recruit people that are terrible on service. They always make mistakes on my orders, wrong order, wrong sauce or no sauce, etc. It’s always something wrong. I wish they give $100 boucher every time they make a mistake.
Atmosphere: 1
Food: 1
Service: 1
Best KFC in ct
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cole Slaw, Fried Chicken
36.99 for an 8 piece meal? Come-on I can get that at the grocery store deli for 15 bucks!
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Went to get food while on break and decided to order the Famous Bowl. It was nice especially with the KFC sauce and Honey Mustard. The service was really good! My compliments to the server, Dwaynea, for getting my order quickly and the shift leader, Xanadee, for making sure I was all set and satisfied!
Atmosphere: 4
Food: 4
Service: 5
Went to get food while on break and decided to order the Famous Bowl. It was nice especially with the KFC sauce and Honey Mustard. The service was really good! My compliments to the server, Dwaynea, for getting my order quickly and the shift leader, Xanadee, for making sure I was all set and satisfied!
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I’m not really from around here I grew up in new London county I’ve never ever had a problem with this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chicken Sandwich
Attention to the (Corporate office) at KFC.
My name is Loui and I’m a big fan of KFC and a regular one at that drumroll you have (2) Exceptional Outstanding EMPLOYEES at KFC) (The Crown-Jewel’s are ***** (Amenia)—(Sandy)”*****) (Amenia) is your stealth manager always multitasking with exceptional customer service period her work ethics are a reflection on her team employees. (Sandy) Love and kindness when placing my order always period.
Loui-The secret ingredient in the sauce of success is. It’s WE and US for every aspect of business-These (2) Exceptional Employees get it.
One last thing these (2) exceptional employees make the brand better at KFC better period.
Life is better with Jesus and a Puppy and Gabriel.
Atmosphere: 5
Food: 5
Service: 5
Customer service is Bad ! Friday I went there through Drive thru, the girl at the Window had a nasty attitude NO RESPECT AT ALL!
Service: 1
First they got rid of potato wedges, then they got rid of popcorn chicken, all while getting more expensive. So I don't really go here anymore.
Atmosphere: 4
Food: 4
Service: 4
Love the hot bowl
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