Idk why i order the same coffee every week on the week ends and the employee don’t know how to follow the signature drinks or add on… my coffe is always to milky here or watey or my my coffee never taste how I want it to her ATLEAST HERE in this locations ..
Atmosphere: 2
Food: 1
Service: 1
Bledi b
Employees are not trained, that’s Why they changed them tacitly I guess. Orders take forever. And the most important even the store manager it’s a joke totally untrained and with unbelievable bad attitude.
Atmosphere: 1
Food: 4
Service: 1
Anthony Jennings-Stamps
Quick and easy
Atmosphere: 5
Food: 3
Service: 3
Paul Frankowski
Service is horribly slow. Bring back the team you had before the renovation.
Don't bother stopping here unless you have time to spare.
Atmosphere: 2
Food: 3
Service: 1
Sol Reyna
Came by for a quick coffee - ignored by staff for ~10 mins. Not totally their fault — clearly they’re overworked. Need more staff.
Food: 1
Service: 1
Jazelle Ribeiro
Horrible service. Everytime I come here I wait in the drive thru for 30 minutes and I order 2 coffees. This is unacceptable and needs to be fixed by someone.
Atmosphere: 3
Food: 3
Service: 1
C. “Crisis” S.
Today they had a whole women team and these ladies were doing a great job. Updating this review a bit just want to thank them they made my morning today once again an amazing team working didn't get to see all of them but amazing team.
Atmosphere: 5
Food: 5
Service: 5
Rooster
I'm redoing my review of this store because of my experience this day of 3/6/25. I'm talking about the weathersfield location on the Silas dean highway. I went in for a coffee and was verbally told that our systems are down and can only order through the app or drive thu only. Confused, i asked again, "Can you just turn around and pour a cup, I'm standing in front of you, she said you have to use the app or go through the drive thu. Unbelievable, it's no wonder why they are getting laid off and told to step up their serving skills from upper management. Needles to say, i will never buy another Star Bucks coffee every. After 18 years as a customer, I'm ditching "STAR SUCKS"
copita rodriguez
After looking through the reviews and based on my experience today, I can tell many of the customers that write their reviews are directing their frustration towards the wrong issue. Today I witnessed a customer in front me getting frustrated because they couldn’t order in store, yet the starbucks worker communicated it was just the system that was down, and that they could place and order through the app or go through the drive thru. The customer kept being rude and ignoring what was being said to her. I applaud how patient the starbucks worker was with such incompetence. I come to this location frequently and have always been met with excellent service. I have been a customer for 20+ years and will continue to be one “STAR ROCKS.”
Great service ! sadly every single time I order any frozen drink is always so watery and decoration on top so poor and not made with love at all .
Atmosphere: 5
Food: 2
Service: 3
karina Roman
I’m noticing a lot of one star reviews and I can understand why…I visited this Starbucks to enjoy a coffee with a friend, but unfortunately, my experience was not as welcoming as I had hoped. While my order was prepared correctly, the customer service fell short.
When I politely asked for cinnamon, the girl who assisted me seemed noticeably annoyed, which made me feel uncomfortable since it was just a simple request. Later, when I approached the counter again to ask for a to-go cup after spending some time there, I was met with the same unwelcoming demeanor. While I understand that everyone has off days, I couldn’t help but notice that she interacted more warmly with other customers, offering smiles and engaging with them in a friendly manner.
Consistency in customer service is key, and while this may have been an isolated incident, it did affect my overall experience. I hope that all customers, regardless of the circumstances and race, are met with the same level of courtesy and professionalism.
Atmosphere: 1
Service: 1
H S
Horrible place! Dirty atmosphere, low stock items, and extremely slow, incompetent service!! Never will go back to this location. Whoever owns it needs to revamp everything! We waited for over 25 minutes for 2 refreshers, which mostly filled with ice. Rude service when we complained. Never again!
Atmosphere: 1
Food: 1
Service: 1
Brandi Blouch
Absolutely Horrible!! On a Saturday afternoon my husband went into thus store for a cup of coffee, nothing fancy just a cup of coffee. He asked the girl behind the counter where he was standing if that's where he should order from. The lady looked and him, rolled her eyes and walked away. He looked at the other 2 girls behind the counter and they walked away also. He DID NOT receive any service!!! He had to go to Dunkin Donuts to get coffee. This is absolutely unacceptable!! I will tell anyone who will listen not to visit this store. Those girls should be fired.
Atmosphere: 1
Service: 1
Justin Clark
Just the worst. Don't walk in here and expect a simple coffee order in under 10 minutes. How do I know? I waited 10 minutes for a cold brew, saw others that ordered after me get their orders, and then I decided to write this review. How can 5-6 employees fail this bad at a simple coffee? Just the worst service possible... Shameful.
Nice place
Atmosphere: 5
Food: 5
Service: 5
Idk why i order the same coffee every week on the week ends and the employee don’t know how to follow the signature drinks or add on… my coffe is always to milky here or watey or my my coffee never taste how I want it to her ATLEAST HERE in this locations ..
Atmosphere: 2
Food: 1
Service: 1
Employees are not trained, that’s Why they changed them tacitly I guess. Orders take forever. And the most important even the store manager it’s a joke totally untrained and with unbelievable bad attitude.
Atmosphere: 1
Food: 4
Service: 1
Quick and easy
Atmosphere: 5
Food: 3
Service: 3
Service is horribly slow. Bring back the team you had before the renovation.
Don't bother stopping here unless you have time to spare.
Atmosphere: 2
Food: 3
Service: 1
Came by for a quick coffee - ignored by staff for ~10 mins. Not totally their fault — clearly they’re overworked. Need more staff.
Food: 1
Service: 1
Horrible service. Everytime I come here I wait in the drive thru for 30 minutes and I order 2 coffees. This is unacceptable and needs to be fixed by someone.
Atmosphere: 3
Food: 3
Service: 1
Today they had a whole women team and these ladies were doing a great job. Updating this review a bit just want to thank them they made my morning today once again an amazing team working didn't get to see all of them but amazing team.
Atmosphere: 5
Food: 5
Service: 5
I'm redoing my review of this store because of my experience this day of 3/6/25. I'm talking about the weathersfield location on the Silas dean highway. I went in for a coffee and was verbally told that our systems are down and can only order through the app or drive thu only. Confused, i asked again, "Can you just turn around and pour a cup, I'm standing in front of you, she said you have to use the app or go through the drive thu. Unbelievable, it's no wonder why they are getting laid off and told to step up their serving skills from upper management. Needles to say, i will never buy another Star Bucks coffee every. After 18 years as a customer, I'm ditching "STAR SUCKS"
After looking through the reviews and based on my experience today, I can tell many of the customers that write their reviews are directing their frustration towards the wrong issue. Today I witnessed a customer in front me getting frustrated because they couldn’t order in store, yet the starbucks worker communicated it was just the system that was down, and that they could place and order through the app or go through the drive thru. The customer kept being rude and ignoring what was being said to her. I applaud how patient the starbucks worker was with such incompetence. I come to this location frequently and have always been met with excellent service. I have been a customer for 20+ years and will continue to be one “STAR ROCKS.”
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Great service ! sadly every single time I order any frozen drink is always so watery and decoration on top so poor and not made with love at all .
Atmosphere: 5
Food: 2
Service: 3
I’m noticing a lot of one star reviews and I can understand why…I visited this Starbucks to enjoy a coffee with a friend, but unfortunately, my experience was not as welcoming as I had hoped. While my order was prepared correctly, the customer service fell short.
When I politely asked for cinnamon, the girl who assisted me seemed noticeably annoyed, which made me feel uncomfortable since it was just a simple request. Later, when I approached the counter again to ask for a to-go cup after spending some time there, I was met with the same unwelcoming demeanor. While I understand that everyone has off days, I couldn’t help but notice that she interacted more warmly with other customers, offering smiles and engaging with them in a friendly manner.
Consistency in customer service is key, and while this may have been an isolated incident, it did affect my overall experience. I hope that all customers, regardless of the circumstances and race, are met with the same level of courtesy and professionalism.
Atmosphere: 1
Service: 1
Horrible place! Dirty atmosphere, low stock items, and extremely slow, incompetent service!! Never will go back to this location. Whoever owns it needs to revamp everything! We waited for over 25 minutes for 2 refreshers, which mostly filled with ice. Rude service when we complained. Never again!
Atmosphere: 1
Food: 1
Service: 1
Absolutely Horrible!! On a Saturday afternoon my husband went into thus store for a cup of coffee, nothing fancy just a cup of coffee. He asked the girl behind the counter where he was standing if that's where he should order from. The lady looked and him, rolled her eyes and walked away. He looked at the other 2 girls behind the counter and they walked away also. He DID NOT receive any service!!! He had to go to Dunkin Donuts to get coffee. This is absolutely unacceptable!! I will tell anyone who will listen not to visit this store. Those girls should be fired.
Atmosphere: 1
Service: 1
Just the worst. Don't walk in here and expect a simple coffee order in under 10 minutes. How do I know? I waited 10 minutes for a cold brew, saw others that ordered after me get their orders, and then I decided to write this review. How can 5-6 employees fail this bad at a simple coffee? Just the worst service possible... Shameful.
Atmosphere: 2
Food: 4
Service: 1
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