Moe's Southwest Grill

1315 Main St, Willimantic
(860) 423-7839

Recent Reviews

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Gracie K

Got a chicken bowl with Extra queso. Friendly workers but the chips are normally mixed with fresh ones and some stale ones. Only complaint. Other than that food is yummy!

Atmosphere: 5

Food: 4

Service: 5

joe Shaw

Garbage service garbage food. Will never come back to this location. Absolutely garbage. Don’t even waste your money.

Atmosphere: 1

Food: 1

Service: 1

Erin Thibodeau

Quick and great service food was delicious and Hector was amazing!!

Ethan Harrington

Went in this evening to get a quick bowl, I was one of two people waiting, the other was waiting on a pickup order. We were both standing there for over 5 mins while the two employees working were in the back listening to music at a very high level. The pickup order guy just gave up on waiting, went behind the counter and grabbed his food ( literally could have been robbed and the workers wouldn’t have noticed) he said to the employees in the back there was someone waiting. The young lady walked to me with the biggest attitude, I said hell how are you and she legit ignored me and then said what do you want. Put so much queso in my bowl it’s beyond soupy it’s more of a dip than a bowl. And for almost $20 it was not worth it, especially for the attitude I had to deal with, even the scoops had an attitude to them. Really sad, I come here a lot, and spend good money here and it’s usually always a negative experience. Manager should really talk to employees about attitude and friendliness. It felt like she was mad at me for ordering food and giving business.

Steve

Portions are small as usual but still good quality. Staff is friendly and helpful with a clean dining area

Sequoia

Nice change from crappy Bell, but BEWARE the EXCESSIVE deliv. charges, quite a rip-off !

Matthew Lisewski

It's been very sad as a longtime Moe's customer to watch the steady decline of the restaurant over the years. The food is more expensive and the portions keep shrinking.

Everytime I go there, at least one of the salsas have a fermented sort of taste to them. And as a lactose intolerant person, there have been multiple times that I found cheese or other dairy in my online orders.

Lindsey Pellino

Every time I order, I do not select cheese because I cannot eat it. It's now happened three times that there is still cheese in my order. Three strikes, you're out.

Hitch Lyfe

I have always enjoyed going to Moe’s for a stack they are pretty good.
Today around 2:30 3:00pm I went into this location Moe’s for a stack. The first employee who made my stack was very polite, I asked him to change his gloves before making my food and he politely agreed, after making my food he placed it on the grill. The second employee on shift decided to help the first employee who made my stack by removing the stack from the grill and wrapping it in foil. When I asked him if he wrapped my food without a glove he stated he did not touch my food with his hand. I told him by health code he had to wear a glove when touching food that needs to be made, he stated he was the manager and that store is not a “white glove” store, so he did not need to wear gloves because it wasn’t mandatory. I asked him what restaurants have a sign that says “whit glove service” in reference to mandatory glove use for the health safety of others eating the food.
I told him he was wrong and that is a health issue due to the department of health. He still held firm to his beliefs, he then said I was banned from his store. Mind you not only is he not wearing a glove but his hand was powdery white the front of his shirt was powdery white as well his appearance was not in order at all.
By the time I go back to order from there he will more then likely not be working there seeings how the crew changes every month. I also will not be eating at Moe’s until the situation is resolved, I will not be eating food from a place that thinks they don’t require gloves to make your meal. Meaning everything from the rice, the chicken to the cheese or sauces has been touched with bare hands and no care to hygiene or health codes.
I hope the GM or DM looks into this as this is a health hazard to the people of Windham and the surrounding areas.

Atmosphere: 2

Food: 4

Service: 1

Skyler Colby-Bodamer

Not the best noes experience ive had

Atmosphere: 4

Food: 3

Service: 4

Sam Tindal

I asked for a discount after spending $40 on food even though they did not have any rice at all and was rudely denied a discount or anything at all for the inconvenience. And then asked for a tip ??. Also they put my food in a to go bad without asking if I was eating in or to go. Safe to say I’ll be going somewhere else for food next time ??

Atmosphere: 3

Food: 2

Service: 1

Bella Dutremble

Do not order online. They gave me a half empty bowl and added pico when I wrote not to. I am allergic to tomatoes and when I asked them to remake it they said that they would not. Now I have a bowl that I cannot eat.

Food: 1

Service: 1

lovesilkes (Charlotte DeLauro)

tacos were bomb but service was a nightmare. had to ask and remind employee multiple times for my order. i watched what looked like a young teenager come over and remove the queso bins while my food was being prepped; dripping hot water and whatever else all over my food. i’ll still come back but this was just hard to watch.

Atmosphere: 1

Food: 4

Service: 1

Kathryn

New people working everytime I go in, no tofu, and Moe's has recently downsized the portions without changing the price. The bowls are tiny and not enough food, they're about half the size they were before. I only ever went to Moe's because there's no chipotle close to me but I don't think I'll be returning. Multiple times I've been here and the rice had not been fully cooked. Also the soda machine is rarely refilled and most of the options are unavailable.

Levi Flaherty

Chaos in here today. The printer isn’t working. The soda machine isn’t working. They tried charging me 3.50 for a water cup. The bowl was lacking meat because they ran out. No one listens and it’s new people every time.

Atmosphere: 3

Food: 4

Service: 1

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