Dunkin'
107 Ella Grasso Turnpike, Windsor Locks
(860) 627-5980
Recent Reviews
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Apparently the night crew didn't cleanup or setup properly for morning shift. Manager was openly & clearly mad. Was taking it out, in front of customers, on the one employee working. Completely unprofessional & the employee didn't deserve the treatment & embarrassment.
Felix at Dunkin’ Donuts was wonderful! He was friendly, professional, and made the experience really pleasant. He greeted customers with a great attitude and made sure everything was done right. The rest of the staff was just as pleasant and welcoming. I would definitely recommend going to this location because of the excellent customer service. They truly make a difference!
Atmosphere: 5
Food: 5
Service: 5
I love this store it's my favorite one on the st. They work very hard to plz every customer that is here in the store waiting for there order.
Cannot complain ts location has improve i will be returning more
Atmosphere: 5
Food: 5
Service: 5
Very pleased with how fast they’ve gotten with drive thru. Very respectful workers (some not all) the guys there today 11/11/25 @10:07 very pleasant and respectful
Atmosphere: 5
Food: 5
Service: 5
Employees to busy talking and joking around always a 10 minute wait for your order. The manager will just stand there and laugh while the team struggles to get orders out
Atmosphere: 1
Food: 3
Service: 1
Took 30 min to get order. Asked for refund, they didn’t know how. Incompetent and rude. Almost unbelievable these people have a job.
Atmosphere: 1
Food: 1
Service: 1
THEY TOOK SO LONG WHEN ME AND MY DAUGHTER HAD A GAME TO GET TOO
Atmosphere: 1
Food: 2
Service: 1
Drive thru
Atmosphere: 4
Food: 4
Service: 4
Love Dunkin! This location always makes great coffee!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Maybe someone called out sick. The wait was painfully long.
Food: 5
Service: 3
Run down vibe. Employees very friendly. Owner treats them unfairly
Atmosphere: 1
Food: 2
Service: 5
Employees would rather talk than serve customers properly. Asked for a large tropical guava refresher with green tea and i waited forever for something that wasn't correct. No green tea at all straight up concentrate. Didn't have 15mins to wait for it to be corrected so I got a refund. Always issues at this location.
Poor customer service and area where you place order was very dirty. And trashes were overflowing.
Atmosphere: 2
Food: 2
Service: 2
Poor customer service and area where you place order was very dirty. And trashes were overflowing.
Atmosphere: 2
Food: 2
Service: 2
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