Our work group of about 30 people was visiting from out of town and decided to support this restaurant after hearing good things about the food. Unfortunately, our experience was extremely disappointing.
When we called to place multiple to-go orders, we were met with unhelpful and at times rude service. The recording clearly states that takeout orders can be placed Wednesday through Friday, yet when we called on a WEDNESDAY around (5:30 PM), we were repeatedly placed on hold. No problem, we would have been fine to come in but the customer service just on the phone was a CATASTROPHE!!
Several of us tried calling, only to be met with the same lack of courtesy. Honestly if someone would have just come back to the phone and said…”I’m sorry for your hold.” That would have been courteous. When I finally spoke with a manager, there was no empathy or genuine concern shown — just indifference. After that interaction, I decided to end the call, as it was clear our concerns weren’t being taken seriously or obviously didn’t care. Which I can tell this is a “don’t care trend” as they don’t respond to reviews AND many people are complaining about portions and customer service in their reviews. It’s all good bc my company has 100’s of people that we will tell don’t go there so we are “petty even.”
Good food can only go so far when customer service falls short. After a long workday and spending nearly $100 per car in Uber fares to get there, it was frustrating to feel dismissed rather than appreciated. We canceled our Uber and went to a good restaurant with great customer service! Sometimes, a little kindness and understanding make all the difference and can turn a difficult situation into a positive one. Chick-fil-A is not successful bc of their over fried, over batter chicken. It’s bc of their customer service and accuracy!! Maybe this establishment has forgotten that it’s not just the locals that support this business.
I hope management takes this feedback seriously and remembers that visitors from out of town choose to support local businesses, too. Customer service should never make people feel unwelcome — especially those who go out of their way to patronize your establishment.
Atmosphere: 1
Food: 1
Service: 1
EC
Fried chicken, Mac and cheese, and yams were extremely flavorful. I had enough food for lunch and dinner.
Atmosphere: 5
Food: 5
Service: 5
Yolanda Jones-Teague
Food was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Cake, Fried Whiting, Whiting Fish Combo with Macaroni Cheese and Collard Greens
Ikechi Dike
Kind staff, delicious food. I came for lunch and had the fried chicken, mashed potatoes, mac and cheese, with the obama punch to drink
Atmosphere: 4
Food: 5
Service: 3
Racine Reberio
Classic soul food that always hits the spot!!!
Atmosphere: 5
Food: 5
Service: 5
James Bachand
Best Soul food ever!
Atmosphere: 5
Food: 5
Service: 5
Johnathan Gainey
Would definitely come out here again
Atmosphere: 5
Food: 5
Service: 5
Kristina Gatti
Food is usually good but tonight it was just really disgusting. I asked the lady if that was all the chicken she had. She really said yeah I didn’t even acknowledge anything else. I had to say I paid $35 for a plate of hard chicken and over sweet sweet potatoes. The drink was like they poured a whole bag of sugar in it. The only thing that was edible on that plate was the macaroni and cheese and the cabbage. I also felt like she was judging me because I was a white woman. She showed me no type of respect and I don’t find that respectful at all since the money I’m paying for was a lot of money I was really in the mood to have some good soul food to share with my family, but I came home to nothing but garbage you guys need to better your customer service skills and not serve hard ass chicken . And rock hard corn bread never again will I eat at this establishment. Which is sad because I really enjoyed the food when it was fresh !!!!
Atmosphere: 1
Food: 1
Service: 1
Starr Luv
The best my favorite spot
Ni Grant
Lilly used to be my go to soulfood. Im going to have to take my money and spend elsewhere. They give the tiniest portions and Mac and cheese lacks flavor and it seems they dont allow it all the time it needs to be in the oven..now on to the fish dinners for 25 dollars your giving 4 little pieces of fish. Not worth it. You have lost a great customer as I used to travel 45 min but I'm not doing it nomore.
Food was good but no meat in greens or kick or seasoning to make me feel in my soul ribs chicken and fish were good Mac and cheese just need a little salt and pepper the Obama splash was ok but way to sweet for my liking banana pudding had a thick consistency I wasn't use to usually silky smooth .. over all people were amazing service was too would I go again maybe
Atmosphere: 5
Food: 3
Service: 5
Darcy Chambers
Best place to eat hearty! Definitely food for the soul:)
Atmosphere: 5
Food: 5
Service: 5
Jocelyn Vazquez
Wonderful food,nostalgic setting
Atmosphere: 5
Food: 5
Service: 5
Mosier Belton
I was very happy there, the food was delicious and large servings, in-house dining is small but works, I have no problem eating in with family or friends
Atmosphere: 5
Food: 5
Service: 5
Chantal Watson
I ate here for the first time this past Sunday with an older Cuban friend and their food and atmosphere is incredible. The staff were helpful helpful in assisting us with the ordering process and I highly recommend them for some amazing food! I genuinely hope they see prolonged success :)
Our work group of about 30 people was visiting from out of town and decided to support this restaurant after hearing good things about the food. Unfortunately, our experience was extremely disappointing.
When we called to place multiple to-go orders, we were met with unhelpful and at times rude service. The recording clearly states that takeout orders can be placed Wednesday through Friday, yet when we called on a WEDNESDAY around (5:30 PM), we were repeatedly placed on hold. No problem, we would have been fine to come in but the customer service just on the phone was a CATASTROPHE!!
Several of us tried calling, only to be met with the same lack of courtesy. Honestly if someone would have just come back to the phone and said…”I’m sorry for your hold.” That would have been courteous. When I finally spoke with a manager, there was no empathy or genuine concern shown — just indifference. After that interaction, I decided to end the call, as it was clear our concerns weren’t being taken seriously or obviously didn’t care. Which I can tell this is a “don’t care trend” as they don’t respond to reviews AND many people are complaining about portions and customer service in their reviews. It’s all good bc my company has 100’s of people that we will tell don’t go there so we are “petty even.”
Good food can only go so far when customer service falls short. After a long workday and spending nearly $100 per car in Uber fares to get there, it was frustrating to feel dismissed rather than appreciated. We canceled our Uber and went to a good restaurant with great customer service! Sometimes, a little kindness and understanding make all the difference and can turn a difficult situation into a positive one. Chick-fil-A is not successful bc of their over fried, over batter chicken. It’s bc of their customer service and accuracy!! Maybe this establishment has forgotten that it’s not just the locals that support this business.
I hope management takes this feedback seriously and remembers that visitors from out of town choose to support local businesses, too. Customer service should never make people feel unwelcome — especially those who go out of their way to patronize your establishment.
Atmosphere: 1
Food: 1
Service: 1
Fried chicken, Mac and cheese, and yams were extremely flavorful. I had enough food for lunch and dinner.
Atmosphere: 5
Food: 5
Service: 5
Food was delicious 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Cake, Fried Whiting, Whiting Fish Combo with Macaroni Cheese and Collard Greens
Kind staff, delicious food. I came for lunch and had the fried chicken, mashed potatoes, mac and cheese, with the obama punch to drink
Atmosphere: 4
Food: 5
Service: 3
Classic soul food that always hits the spot!!!
Atmosphere: 5
Food: 5
Service: 5
Best Soul food ever!
Atmosphere: 5
Food: 5
Service: 5
Would definitely come out here again
Atmosphere: 5
Food: 5
Service: 5
Food is usually good but tonight it was just really disgusting. I asked the lady if that was all the chicken she had. She really said yeah I didn’t even acknowledge anything else. I had to say I paid $35 for a plate of hard chicken and over sweet sweet potatoes. The drink was like they poured a whole bag of sugar in it. The only thing that was edible on that plate was the macaroni and cheese and the cabbage. I also felt like she was judging me because I was a white woman. She showed me no type of respect and I don’t find that respectful at all since the money I’m paying for was a lot of money I was really in the mood to have some good soul food to share with my family, but I came home to nothing but garbage you guys need to better your customer service skills and not serve hard ass chicken . And rock hard corn bread never again will I eat at this establishment. Which is sad because I really enjoyed the food when it was fresh !!!!
Atmosphere: 1
Food: 1
Service: 1
The best my favorite spot
Lilly used to be my go to soulfood. Im going to have to take my money and spend elsewhere. They give the tiniest portions and Mac and cheese lacks flavor and it seems they dont allow it all the time it needs to be in the oven..now on to the fish dinners for 25 dollars your giving 4 little pieces of fish. Not worth it. You have lost a great customer as I used to travel 45 min but I'm not doing it nomore.
Restaurantji Recommends
Food was good but no meat in greens or kick or seasoning to make me feel in my soul ribs chicken and fish were good Mac and cheese just need a little salt and pepper the Obama splash was ok but way to sweet for my liking banana pudding had a thick consistency I wasn't use to usually silky smooth .. over all people were amazing service was too would I go again maybe
Atmosphere: 5
Food: 3
Service: 5
Best place to eat hearty! Definitely food for the soul:)
Atmosphere: 5
Food: 5
Service: 5
Wonderful food,nostalgic setting
Atmosphere: 5
Food: 5
Service: 5
I was very happy there, the food was delicious and large servings, in-house dining is small but works, I have no problem eating in with family or friends
Atmosphere: 5
Food: 5
Service: 5
I ate here for the first time this past Sunday with an older Cuban friend and their food and atmosphere is incredible. The staff were helpful helpful in assisting us with the ordering process and I highly recommend them for some amazing food! I genuinely hope they see prolonged success :)
Atmosphere: 5
Food: 5
Service: 5
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