Philly Pretzel Factory

406 Eden Cir, Bear
(302) 834-7946

Recent Reviews

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Haley Daher

Extremely rude. The big dude that works there is so rude. I’ve only been twice but both times he’s been working. He knew I was trying to find my card and he says to my friend and I “you just gonna stand there” as I was walking up and then when he confirms my order he said “Jesus Christ” in a really rude tone as well. I had said excuse me and he ignored it. I was not rude or anything, my friend and I were nice and quiet. Both times I’ve gone he’s had this really bad attitude, I’m not sure if he has something going on but I have no clue how he has a job here still and why he is handling people if this is how he’s acting. I hope this isn’t a reflection of everyone in this location.

Atmosphere: 1

Food: 3

Service: 1

sara revis

The older male that works there is really rude and racist. He kept referring to me a “these people”. Don’t go please don’t. They were wrong and still tried to play victim, this is one of the worst locations. I just wanted a refund because they made a mistake on my order and I was threatened by them they told me they were going to call the cops… I was discriminated for no reason. I don’t understand why they are still open. The pretzels that I did I get was old, cold, please if you don’t want to get disrespected while you’re getting pretzels don’t come here.

Atmosphere: 1

Food: 1

Service: 1

Kyle Waters

Has to be the worse out of all the locations. Who closes at 2:30 on a Sunday with youth sports a mile away. They never have items readily available. Then they complain about making large orders. Hire new ppl please.

Atmosphere: 1

Food: 4

Service: 1

MilesPoke Youngmon

Food was amazing, service on Friday is the best because of the guys there before closing, my son always loves their pretzels so I can give him money and he orders, way better than Wawa!

Parking: You can pull up immediately on the curb

Kid-friendliness: My son also was allowed by Staff to eat and stay while he was waiting.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Pretzel

Channell Scott

The lady was rolling pretzels in the cinnamon sugar with no gloves on. I asked her why she didn’t have gloves on and she stated “ I just washed my hands”. That is nasty and unsanitary. I will never go there again

Atmosphere: 1

Food: 1

Service: 1

John goglia

Great job all

Parking: Open.in shopping center

Kid-friendliness: Treat the children well there

Wheelchair accessibility: As a disabled vet. Easy movement for me

Atmosphere: 5

Food: 5

Service: 5

Marissa Ortiz

The pretzels are fluffy. Some other locations are more flat and dense. The workers are friendly and helpful. They never disappoint me and I go there a lot. I only order party trays from this location.

Atmosphere: 5

Food: 5

Service: 5

Devna Parmar

The manager is extremely rude and always angry. The quality is extremely bad. The pretzels are cold, burnt, and dry everytime he is baking them. He needs to be fired.

Atmosphere: 1

Food: 1

Service: 1

D B

Who turn away paying customers. Sign in the door saying only pre orders only. This company need to force they to sell the franchise and fine someone that puts NO limit to how much business to take.

Service: 1

RL Garage

Very good service. Pretzels were awesome!!

Kyle Fones

These guys are always super nice, friendly and I always feel welcome!It can also be said the pretzels have always been on point!!!

Atmosphere: 5

Food: 5

Service: 5

Darren Mathewson

Ridiculous waiting, pretzels sitting there but I'm still waiting

Robin Wolfe

Best service + fresh + hot pretzels?

Rich Lemley

Very friendly staff. Pretzels are awesome!!!!

K B

They close EARLY and the frozen bev machine is always broke.

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