Rita's Italian Ice & Frozen Custard

I usually love this Rita’s but not today after paying $1 for a shot glass of whip cream for my dog. When I asked the lady and told her I previously got other larger cups full she proceeded to tell me “ well we all do it differently here “, than told me these two cups are the same size. I would have paid $1 for the other cup, She made no solutions to fix it, I’ll never be back here with my dog again. Absolutely rude.

I usually really love this location, but last week I asked my friend to pick up a pack of their custard sandwiches. I couldn't believe the price for 6 ice cream sandwiches is now $34 and they weren't even filled to the edge of the cookie. I would have brought them back for a refund but I had already eaten one :(

Do Not Patronize This Location!

This Rita’s location is awful! Today is the first day of spring, and as always, Rita’s is supposed to offer free water ice. I typically use this opportunity to try the newest flavor and decide if I’d like it throughout the season.

However, when we arrived, we were shocked to see only three unusual flavors available: Peach Ring, Red Sour Patch Kids, and Watermelon Sour Patch Kids. When we asked if those were the only options, the employee at the window rudely responded, “Yes, the only free ones. The other flavors are available for purchase.”

I was floored! On Free Water Ice Day, they deliberately limited the selection to the three least appealing flavors—ones that many people wouldn’t even want. This feels incredibly shady and like a blatant attempt to force customers into paying for better flavors.

Something seems off with how this location is being run, and I think the franchise owner should be investigated. I won’t be returning!

Love Rita's

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Water Ice

Parking: Claymont ,north wilmington , need more parking areas ,

Wheelchair accessibility: no wheel chair accessibility at all In all Delaware areas i been to alots and no place for handicapped areas for those peoples tooooo

Atmosphere: 5

Food: 5

Service: 5

Very good water Ice and service. Very speedy. Highly recommend

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Ice

Sundays we take my 16yr old stepson and my 6yr old grand daughter to Ritas! The one on Silverside rd has cotton candy ice cream and my granddaughter LOVES it! We get it with unicorn glitter for her because "come on its UNICORN GLITTER" she thinks it's the best thing and squeals everytime lmao... pics next time

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Water Ice

I wish I could leave negative stars! never in my life have I felt so disrespected. my kids grandma got them all 5 dollar gift cards to ritas so we get there and order our water ices and I go to pay with the gift cards and they tell me they can't use them. HUH? then proceed to ask me to pay for them another way. I didn't have any other form of payment with me at the time because I was using the gift cards as payment. then they proceed to insult me in front of a line of people by saying 'YOU don't have ANY other form of payment?" as if implying I'm some broke person. the young girl calls her manager "Tyler" who tells her to go tell my kids who are already in the van eating up their water ices to their hearts desire that they need to give them back... WHAT???? This is the worst customer service ever. NO SIGN SAYING THEY DONT ACCEPT GIFT CARDS AND NO NITICE FROM CASHIER. How is this my and my child's fault??? TERRIBLE CUSTOMER SERVICE. MANAGER SHOULD BE FIRED FOR TREATING KIDS THAT WAY. luckily a blessing came by way of a good patron who paid for the water ice. Tyler you should of took the gift cards and fix your card machine because I as the customer was not in the wrong. You should be ashamed of yourself. don't waste your time with gift cards here. -10 STARS.

Atmosphere: 1

Food: 1

Service: 1

This is the slowest Rita's service in the tri-state area. Line always takes forever. Avoid if you can, there's another location around the corner with much better service.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Water Ice, Italian Ice

Was busy when went

Parking: Side and back parking

Kid-friendliness: Pocknick bench

Wheelchair accessibility: Room for wheelchair

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Water Ice

Purchaed Water ice and custard on 02/12/2024 and it was very good. However, staff was lacking. Employee was rushing us to make the order, then got it wrong. Overall, staff appeared very disorganized. Not a welcoming experience. Do not recommend.

Atmosphere: 1

Food: 4

Service: 1

Nice Clean Remodeled Store,Great Staff and Owner!

Excellent customer service, made the orders quick and had a very good attitude about a storm knocking the power out for about 30 seconds. Definitely 10/10

Very disappointed to see that pup cups are no longer offered under the new management.

Was upset that I had received something in the mail to get Rita rewards , only to have the girl tell me that they don't do that there. Guess I won't be going to that Rita's again.