Manager was extremely rude and would not give the correct food.
Service: 1
Alex da great Casas
Blanca Flores keeps the tables clean after every customer! She is always there with a positive attitude and a willingness to get things done and help out. I go to dunkin frequently and she’s by far one of the best they have!!
Atmosphere: 5
Food: 5
Service: 5
Vanessa Ann
Their cold brew has tasted like cleaner for months, not sure what has changed.
Atmosphere: 1
Food: 1
Service: 1
Jami
Employees were friendly and informative.
Atmosphere: 5
Food: 5
Service: 5
Justin Hodges
Always quick to get my coffee. Even take the grandchildren here for ice cream.
Atmosphere: 5
Food: 5
Service: 5
Mallary Jopp
I’ve been a regular customer at this Dunkin’ location for the past 3 to 4 months, stopping in almost daily before work. I always order the same drink: a Caramel Iced Coffee with liquid cream and sugar, whipped cream, and caramel drizzle. Unfortunately, the drink is never consistent. Some days it tastes great, but most of the time it’s watered down and missing flavor, especially the caramel. Despite this, I’ve never complained because I’m usually in a rush.
Today, I politely asked, “Can you please make sure whoever is preparing the coffee adds caramel?” I just wanted a drink that tasted right. The person taking my order, who I later found out was the manager, responded sarcastically with, “That’s what’s on the screen, right?” even though my drink is always rung up correctly and still made wrong.
When I pulled up to the window, I asked to speak with the manager and realized it was the same person. I asked instead to speak with the owner, who is usually respectful and understanding when I have concerns. After I spoke with him, the manager loudly commented behind the closed window about how I “come every day and cause problems.” I could clearly hear her.
I responded, understandably upset, and police were called. The officer didn’t take any action, likely because he knows how staff at this location can be. Still, the manager then decided to ban me from returning.
This experience and location is a joke. I’ve always been respectful, and all I wanted was a correctly made drink. If someone working in customer service takes offense to a customer politely asking for their order to be right, that’s a serious problem. As a manager, professionalism and communication are essential, none of which were shown here. I will GLADLY DRIVE TO DOVER DUNKIN to get a coffee that is made correctly without having to ask for it to be every single day.
Atmosphere: 1
Food: 2
Service: 1
Justin Carter
Great employees who always seem to be able to memorize my order (I’m here too much!) they are also very quick! The sandwiches can sometimes be burnt though. Food is good otherwise.
Atmosphere: 5
Food: 4
Service: 5
Ramona Hopkins
Very nice and warm welcome
Atmosphere: 5
Food: 5
Service: 5
Tenzin Choegoyab
They have no idea what they are doing. Not knowing who is line to just saying we don't have that because not knowing how to make it. Sad that common sense lacks here.
Atmosphere: 5
Food: 5
Service: 1
Danielle S
went and ordered a large HOTcoffee and received a warm cup of coffee. this is why I drive to DOVER Dunkin’ Donuts instead of Camden
This is the best Dunkin’ in Delaware. We bought some ice cream and shake here, they were really good. The atmosphere was good and the service was even better. It was clean and well organized.
Debbie Wenzel
The people taking my order and giving my items were extremely rude and unpleasant.
S. P.
The staff is always ready to help you and prepare your order with a smile. The machiott is perfect to taste
Manager was extremely rude and would not give the correct food.
Service: 1
Blanca Flores keeps the tables clean after every customer! She is always there with a positive attitude and a willingness to get things done and help out. I go to dunkin frequently and she’s by far one of the best they have!!
Atmosphere: 5
Food: 5
Service: 5
Their cold brew has tasted like cleaner for months, not sure what has changed.
Atmosphere: 1
Food: 1
Service: 1
Employees were friendly and informative.
Atmosphere: 5
Food: 5
Service: 5
Always quick to get my coffee. Even take the grandchildren here for ice cream.
Atmosphere: 5
Food: 5
Service: 5
I’ve been a regular customer at this Dunkin’ location for the past 3 to 4 months, stopping in almost daily before work. I always order the same drink: a Caramel Iced Coffee with liquid cream and sugar, whipped cream, and caramel drizzle. Unfortunately, the drink is never consistent. Some days it tastes great, but most of the time it’s watered down and missing flavor, especially the caramel. Despite this, I’ve never complained because I’m usually in a rush.
Today, I politely asked, “Can you please make sure whoever is preparing the coffee adds caramel?” I just wanted a drink that tasted right. The person taking my order, who I later found out was the manager, responded sarcastically with, “That’s what’s on the screen, right?” even though my drink is always rung up correctly and still made wrong.
When I pulled up to the window, I asked to speak with the manager and realized it was the same person. I asked instead to speak with the owner, who is usually respectful and understanding when I have concerns. After I spoke with him, the manager loudly commented behind the closed window about how I “come every day and cause problems.” I could clearly hear her.
I responded, understandably upset, and police were called. The officer didn’t take any action, likely because he knows how staff at this location can be. Still, the manager then decided to ban me from returning.
This experience and location is a joke. I’ve always been respectful, and all I wanted was a correctly made drink. If someone working in customer service takes offense to a customer politely asking for their order to be right, that’s a serious problem. As a manager, professionalism and communication are essential, none of which were shown here. I will GLADLY DRIVE TO DOVER DUNKIN to get a coffee that is made correctly without having to ask for it to be every single day.
Atmosphere: 1
Food: 2
Service: 1
Great employees who always seem to be able to memorize my order (I’m here too much!) they are also very quick! The sandwiches can sometimes be burnt though. Food is good otherwise.
Atmosphere: 5
Food: 4
Service: 5
Very nice and warm welcome
Atmosphere: 5
Food: 5
Service: 5
They have no idea what they are doing. Not knowing who is line to just saying we don't have that because not knowing how to make it. Sad that common sense lacks here.
Atmosphere: 5
Food: 5
Service: 1
went and ordered a large HOTcoffee and received a warm cup of coffee. this is why I drive to DOVER Dunkin’ Donuts instead of Camden
Food: 1
Service: 2
Restaurantji Recommends
Nice staff good coffee drinks love it 10/10
Atmosphere: 5
Food: 5
Service: 5
Gave me raw bacon on my sandwich
Atmosphere: 1
Food: 1
Service: 1
This is the best Dunkin’ in Delaware. We bought some ice cream and shake here, they were really good. The atmosphere was good and the service was even better. It was clean and well organized.
The people taking my order and giving my items were extremely rude and unpleasant.
The staff is always ready to help you and prepare your order with a smile. The machiott is perfect to taste
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