I tried calling ahead to order 2 cheesesteaks like I do at the camden location often. When I called the dover location I was put on hold I stayed on the phone on hold for my entire 11 minute drive. Upon arrival there were 5 employees standing around the counter playing on their phones and only two people in the store that looked like they were almost done with their food. I asked why they put me on hold since they werent busy and they said they didnt even though I was still on hold on my phone and theirs. The food was lacking compared to the camden location overall bad experience I should have just left without getting food after being on hold. I won't come back.
Atmosphere: 1
Food: 3
Service: 1
Anaya morales
food is almost as disappointing as the staff and the staff are in desperate need of new management and mandatory training. Honestly don’t get me wrong I love jersey mike’s but not the one in Dover.I walked into the store for the first time at 6pm and was completely ignored. No one took my order, yet they took other people’s orders ahead of me without even looking to see who was next. I will never come back again. The young girl Justine, along with another employee whose name I couldn’t catch, were extremely rude. During the morning and afternoon the service is tolerable, but once it hits around 7 PM, the attitudes change completely. After coming in from a long shift, the last thing anyone wants to deal with is disrespectful teenagers with no customer service skills. If you see a young Black African girl named Justine, stay away—she is incredibly unprofessional. And let’s not forget the hygiene issues: no glove changes, touching everything, not washing hands, and constantly touching their hair and face. It’s honestly disgusting. This will most likely be my last time coming here.
Kaili Moss
The food is almost as bad as the staff and the staff are just rotten in desperate need of new management and mandatory training
Atmosphere: 1
Food: 1
Service: 1
Kevin P
Ordered two tuna subs to go. They were over stuffed with tuna, lettuce, tomatoes and onions. Very slopy-so-good. I'll be back. 👍🏼👍🏼
Atmosphere: 5
Food: 5
Service: 5
Rennay Blizzard
This was my very first time visiting a Jersey Mike’s, and I walked into the Dover, DE location not knowing what to expect or even where to go. The moment I stepped in, all four staff members went above and beyond to make sure I received the best service possible.
Right away, they welcomed me with smiles and playful energy. I was jokingly told I had to choose which of the four should make my sandwich. Nicollette proudly claimed she was ranked 5th in the company, so she was clearly the top pick. Zayir, Vaughn, and Jacob jumped in with fun banter, all claiming to be the best sandwich makers around. When asked who I wanted to make my sub, I said, “Well, I’ve got to stick with the lady, girl code!”
Let me tell you this team didn’t just offer great customer service; they made me feel seen, welcomed, and genuinely appreciated. And that sandwich? Absolutely off-the-hook AMAZING.
I also had the pleasure of speaking with the manager, Fred, who was just as awesome and clearly leads a fantastic team.
If you’re in Dover, Delaware, and want a fresh, delicious sandwich with a side of laughter and great vibes Jersey Mike’s is the place to go. I’ll definitely be back! I had a Turkey and Provolone Sub...and if I can also add...WAY BETTER THAN SUBWAY!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey and Cheese Sandwich, The Super Sub
Sharon Gordon
Ate inside , clean, music not too loud.
Atmosphere: 5
Food: 5
Service: 5
Bonda Brooks
when I order from Jersey Mike's, I order a regular cheesesteak on wheat bread, x meat, x cheese, light fried onions, mushrooms, lettuce, tomatoes, and dill pickles. On Friday 8/8/2025 I called in my order and had them read it back to me. When I got there the worker was preparing it. I thought that I saw peppers on my sub. when I asked he told me no, when I got home and unwrapped it, the sub had green and red peppers on it that I told them that I did not want.This is the second time that I had to go through this with the Dover branch. The first time I caught it and had them remake it. On 8/9/2025 I will be returning the sub to either get my money back or have my sub remade. I could see if it was a mistake, but I get the same thing every time I go there. This is poor service! They should hire people who care about what the customer orders and not what the employee want to put on the order. Please address this issue because I am a paying customer and deserves proper service. I have pictures.
Service: 1
Georgia Louise W
I am a long time consumer of Wawa hoagies but after my first taste of a jersey Mike's turkey hoagie, OMG! sorry Wawa but JM got you beat!
Atmosphere: 4
Food: 5
Service: 4
Daniel Cali
I walk into the store for the first time. Nobody takes my order. They take other people's order ahead of mine.They don't even look to see who's next.I'll never come back again.
Atmosphere: 1
Food: 1
Service: 1
Paul Hollopeter
Horrible customer service. Staf was very inattentive. More worried about their phones. Sad.
I tried calling ahead to order 2 cheesesteaks like I do at the camden location often. When I called the dover location I was put on hold I stayed on the phone on hold for my entire 11 minute drive. Upon arrival there were 5 employees standing around the counter playing on their phones and only two people in the store that looked like they were almost done with their food. I asked why they put me on hold since they werent busy and they said they didnt even though I was still on hold on my phone and theirs. The food was lacking compared to the camden location overall bad experience I should have just left without getting food after being on hold. I won't come back.
Atmosphere: 1
Food: 3
Service: 1
food is almost as disappointing as the staff and the staff are in desperate need of new management and mandatory training. Honestly don’t get me wrong I love jersey mike’s but not the one in Dover.I walked into the store for the first time at 6pm and was completely ignored. No one took my order, yet they took other people’s orders ahead of me without even looking to see who was next. I will never come back again.
The young girl Justine, along with another employee whose name I couldn’t catch, were extremely rude. During the morning and afternoon the service is tolerable, but once it hits around 7 PM, the attitudes change completely. After coming in from a long shift, the last thing anyone wants to deal with is disrespectful teenagers with no customer service skills. If you see a young Black African girl named Justine, stay away—she is incredibly unprofessional. And let’s not forget the hygiene issues: no glove changes, touching everything, not washing hands, and constantly touching their hair and face. It’s honestly disgusting. This will most likely be my last time coming here.
The food is almost as bad as the staff and the staff are just rotten in desperate need of new management and mandatory training
Atmosphere: 1
Food: 1
Service: 1
Ordered two tuna subs to go. They were over stuffed with tuna, lettuce, tomatoes and onions. Very slopy-so-good.
I'll be back. 👍🏼👍🏼
Atmosphere: 5
Food: 5
Service: 5
This was my very first time visiting a Jersey Mike’s, and I walked into the Dover, DE location not knowing what to expect or even where to go. The moment I stepped in, all four staff members went above and beyond to make sure I received the best service possible.
Right away, they welcomed me with smiles and playful energy. I was jokingly told I had to choose which of the four should make my sandwich. Nicollette proudly claimed she was ranked 5th in the company, so she was clearly the top pick. Zayir, Vaughn, and Jacob jumped in with fun banter, all claiming to be the best sandwich makers around. When asked who I wanted to make my sub, I said, “Well, I’ve got to stick with the lady, girl code!”
Let me tell you this team didn’t just offer great customer service; they made me feel seen, welcomed, and genuinely appreciated. And that sandwich? Absolutely off-the-hook AMAZING.
I also had the pleasure of speaking with the manager, Fred, who was just as awesome and clearly leads a fantastic team.
If you’re in Dover, Delaware, and want a fresh, delicious sandwich with a side of laughter and great vibes Jersey Mike’s is the place to go. I’ll definitely be back!
I had a Turkey and Provolone Sub...and if I can also add...WAY BETTER THAN SUBWAY!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey and Cheese Sandwich, The Super Sub
Ate inside , clean, music not too loud.
Atmosphere: 5
Food: 5
Service: 5
when I order from Jersey Mike's, I order a regular cheesesteak on wheat bread, x meat, x cheese, light fried onions, mushrooms, lettuce, tomatoes, and dill pickles. On Friday 8/8/2025 I called in my order and had them read it back to me. When I got there the worker was preparing it. I thought that I saw peppers on my sub. when I asked he told me no, when I got home and unwrapped it, the sub had green and red peppers on it that I told them that I did not want.This is the second time that I had to go through this with the Dover branch. The first time I caught it and had them remake it. On 8/9/2025 I will be returning the sub to either get my money back or have my sub remade. I could see if it was a mistake, but I get the same thing every time I go there. This is poor service! They should hire people who care about what the customer orders and not what the employee want to put on the order. Please address this issue because I am a paying customer and deserves proper service. I have pictures.
Service: 1
I am a long time consumer of Wawa hoagies but after my first taste of a jersey Mike's turkey hoagie, OMG! sorry Wawa but JM got you beat!
Atmosphere: 4
Food: 5
Service: 4
I walk into the store for the first time. Nobody takes my order. They take other people's order ahead of mine.They don't even look to see who's next.I'll never come back again.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service. Staf was very inattentive. More worried about their phones. Sad.
Atmosphere: 1
Food: 4
Service: 2
Restaurantji Recommends
They definitely let Mike have his way with my sub… Will be back.
Atmosphere: 5
Food: 5
Service: 5
Love Jersey Mike's this place seems about average for one. 👍
Atmosphere: 4
Food: 5
Service: 5
The staff needs better training. Only 2 employees knew worked quickly, which is essential in a crowded place. One employee dis literally nothing.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Club Sub, Submarine Sandwich
Love it great service food
The food is so fresh and delicious 😋
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