Food was alright! Not somewhere I would recommend, though. Mexican food up here in the northeast, is bland. Give me REAL authentic Mexican food any day. Tortilla chips were too thick, and the salsa, meh!
Atmosphere: 4
Food: 3
Service: 4
Sergio Montillo
Our group recently visited La Hacienda in Dover to support a Latin event, and unfortunately, it was a very disappointing experience. Our server, Iris, was not friendly from the start and even attempted to overcharge us for the table. We also ordered a chocolate cake, and after waiting 30 minutes, we asked about it. Her response was shocking — she admitted she didn’t put in the order because she “did not want to be bothered with the table.”
This was our first time visiting Dover as a group of 12 from Wilmington and Newark, and sadly, it will be our last. We truly wanted to support the event and the establishment, but the poor service overshadowed everything.
The purpose of this review is not to call for Iris to be fired, but to encourage that she (and staff in general) receive proper customer service coaching. Experiences like this can cause loyal customers to stop returning, and we would hate to see that happen to your business.
Feel free to reach out to me directly if you would like to discuss this further.
Atmosphere: 1
Food: 2
Service: 1
Linda Courtney
We go 2 or 3 times a month. Each time the food is delicious n service great!! Prices are excellent too.
Atmosphere: 5
Food: 5
Service: 5
Nelly Gee
Great place, good food, and good service. I had the chimichanga and it was pretty good! Not the best I’ve ever had, but solid. The food came out in a timely manner, our server was so incredibly nice . And the actual restaurant? Beautiful. The place is so bright and lively, I was in love. Def a place to check out, the menu had something for everyone.
Atmosphere: 5
Food: 3
Service: 4
Karl Thrash
I am not an expert on Mexican food but from my slight expertise the food was great. The portion was over the top. Staf was very friendly. This is going to be my new goto spot for Mexican food.
Atmosphere: 5
Food: 5
Service: 5
Treva Suit
Love that this location is closer to home.
Atmosphere: 5
Food: 5
Service: 5
Chris Knepp
Great atmosphere with a friendly and attentive staff. The food was very good as well. The grilled zucchini was amazing!
JAIME HUBBARD
Everything was soo good. The food, the service and the atmosphere was excellent 🙌 The street corn was perfect.
Atmosphere: 5
Food: 5
Service: 5
Sandy Shanks
Always great service and freshly made food. Definitely one of my favorite places.
Ordered three times and they still couldn't get my order right.
Atmosphere: 1
Food: 1
Service: 1
Tasha soto
Love there food but I will not be goin back due to them over charging my bank card then wen I called to tell them they said sorry I can give u cash back an a free dip sampler like this shouldn’t have happen at all an this is how you apologize wit a free dip sampler this isn’t grate customer service people check yr bank statement after visiting this place
Atmosphere: 4
Food: 3
Service: 1
Elizabeth Wright
Food was ok bit pricey. I travel for work was very hard to get service i guess they figured I was alone so was not worth their time to check on me no drink refills no asking if I needed anything didn't ask how my food was even had to ask for a bill won't be back
Atmosphere: 3
Food: 3
Service: 3
Charles Dorsey
I went to the restaurant located by the Air Force base food, and the service was excellent. i would definitely recommend going here
Food was alright! Not somewhere I would recommend, though. Mexican food up here in the northeast, is bland. Give me REAL authentic Mexican food any day. Tortilla chips were too thick, and the salsa, meh!
Atmosphere: 4
Food: 3
Service: 4
Our group recently visited La Hacienda in Dover to support a Latin event, and unfortunately, it was a very disappointing experience. Our server, Iris, was not friendly from the start and even attempted to overcharge us for the table. We also ordered a chocolate cake, and after waiting 30 minutes, we asked about it. Her response was shocking — she admitted she didn’t put in the order because she “did not want to be bothered with the table.”
This was our first time visiting Dover as a group of 12 from Wilmington and Newark, and sadly, it will be our last. We truly wanted to support the event and the establishment, but the poor service overshadowed everything.
The purpose of this review is not to call for Iris to be fired, but to encourage that she (and staff in general) receive proper customer service coaching. Experiences like this can cause loyal customers to stop returning, and we would hate to see that happen to your business.
Feel free to reach out to me directly if you would like to discuss this further.
Atmosphere: 1
Food: 2
Service: 1
We go 2 or 3 times a month. Each time the food is delicious n service great!!
Prices are excellent too.
Atmosphere: 5
Food: 5
Service: 5
Great place, good food, and good service. I had the chimichanga and it was pretty good! Not the best I’ve ever had, but solid. The food came out in a timely manner, our server was so incredibly nice . And the actual restaurant? Beautiful. The place is so bright and lively, I was in love.
Def a place to check out, the menu had something for everyone.
Atmosphere: 5
Food: 3
Service: 4
I am not an expert on Mexican food but from my slight expertise the food was great. The portion was over the top. Staf was very friendly. This is going to be my new goto spot for Mexican food.
Atmosphere: 5
Food: 5
Service: 5
Love that this location is closer to home.
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere with a friendly and attentive staff. The food was very good as well. The grilled zucchini was amazing!
Everything was soo good. The food, the service and the atmosphere was excellent 🙌 The street corn was perfect.
Atmosphere: 5
Food: 5
Service: 5
Always great service and freshly made food. Definitely one of my favorite places.
Atmosphere: 5
Food: 5
Service: 5
Food all real good as was the service.
Restaurantji Recommends
Ordered three times and they still couldn't get my order right.
Atmosphere: 1
Food: 1
Service: 1
Love there food but I will not be goin back due to them over charging my bank card then wen I called to tell them they said sorry I can give u cash back an a free dip sampler like this shouldn’t have happen at all an this is how you apologize wit a free dip sampler this isn’t grate customer service people check yr bank statement after visiting this place
Atmosphere: 4
Food: 3
Service: 1
Food was ok bit pricey. I travel for work was very hard to get service i guess they figured I was alone so was not worth their time to check on me no drink refills no asking if I needed anything didn't ask how my food was even had to ask for a bill won't be back
Atmosphere: 3
Food: 3
Service: 3
I went to the restaurant located by the Air Force base food, and the service was excellent. i would definitely recommend going here
Atmosphere: 5
Food: 5
Service: 5
Amazing service. Priced well Great food
Atmosphere: 5
Food: 5
Service: 5
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