I just wanna say the one in Smyrna is way better than this one because they always get my order right I asked for the cup to be lined with caramel and it clearly wasn’t all the caramel is at the bottom and I don’t wanna hear anyone say oh it melts it’s a cold drink the caramel ribbon crunch is a cold drink so why is all the caramel at the bottom and I just got the drink when I seen it through the window I seen all the caramel already at the bottom I don’t wanna just drink the sauce. I asked for it to be lined and everytime I come to this one they never do it, its like they rushing and they wasn’t busy at all so I’m not understanding. Do better DOVER Starbucks
Angel C (Angela. A)
Lost a customer. I have had several mess ups with this location. Only called in for 2. Next time you put someone's name on a list for your mess up. Let them know there is a time limit on when they can redeem it.
John J Cusack
At opening not all coffees compleeted but what
Rhonda Miller
Pretty good
Dennis Krepil
Over rated. Haven't been to a Starbucks since the early 90's .
Jade Taylor
I enjoy coming here and seeing everyone! Always so nice:)
Sussanne Jara
Always friendly and my drink is ready when i got there
Shakira M
My 10 yr old Daughter had the flu and I'm disabled veteran with mobility issues. I came to Capitol Starbucks Drive thru Dover DE. and ask for a Cup of ice water to hydrate my kid because she was running a temp. I was denied a cup of ice water. I usually leave a tip when ask in the past. I offered to pay for the cup of ice. And was told I couldn't purchase a cup of ice. I asked where was this policy in writing and the employee with Britt on her name tag threatened to call the Police on Pregnant disabled me and my 3 kids. This was highly embarrassing and felt very racist. I went inside requested a manager to complain. Ordered a Trenta Blackberry Sage lemonade. So that I could give cup of ice to my sick child. I called the Police because I wanted to make a formal complaint. I waited a over a half hour but the police didn't show. I had 3 sick kids with fevers and flu and couldn't wait any longer. I've been a loyal customer over 20 years. I spend on average 2,500 plus a year on Starbucks a year and that's just on coffee. Food and Merchandise would make that total a lot higher. Disappointed.
Olivia Gesualdo
Good is always undercooked and the people who work here are very rude
Matt G
It is very common that this location has long wait times and will not direct cars to wait for their order in a spot but rather will hold up the entire line.
Every time I come to this location and the older women is working the window she is extremely rude and I can never use any of my offers in the app. I tried to pay with a gift card I received for Christmas and she just turned her head and held the card reader out the window. I stated again, that I had a gift card and she then said “oh” and scanned it. Poor service! Poor attitude! No need to be rude to customers, quit your job if you don’t want to deal with people. Shame on you Starbucks!
Katie Hicks
Count your days Starbucks. I was in yesterday morning, I usually place a mobile order and swing by on my way to work, grab it and go. The one barista that seems to be the AM barista is the rudest person, I understand people have bad days, I get it. I work customer service and it can be exhausting. but this woman is ALWAYS so unwelcoming and just downright rude. I barely make it to the window and get to stopped a before her arm is out shoving my order at me. Yesterday took the cake. I ordered a cup,a breakfast wrap, and my coffee. First met with attitude “what’s your order” was cut off while telling her with “no what’s the name on the order”. Those being two separate things btw. Secondly, it seems like me ordering merch was just a major inconvenience to her, “we don’t have it” I told her what it looked like to me from the picture and with a whole lot of attitude got “we don’t have studded cups” and overheard “I don’t know why it lets people order stuff when we don’t have it” -it let me order it because YOU DO have it, I know how those things work because I myself fulfill orders like that everyday, if it wasn’t in stock it wouldn’t be available to order. Finally got my merch I ordered after 5 min. THEN was handed my coffee (had I been handed my coffee first the following would have been avoided) and food item. Here’s where the fun begins, I pushed down on my lid out of habit to make sure it’s good, all seems well. Stop. go to take a sip. Lid pops off. Fix it. Get to the light. Pick it up (mind you I did not pick up from the lid) the MOMENT I picked up my coffee the lid popped off causing the cup to lose all stability and then in that moment coffee went flying EVERYWHERE. My cup holder was flooded with coffee. It’s now all over myself and my car. Mind you, I was on my way to work. But now I’m covered in coffee, with no time to drive all the way back home and change because I had to pull over and find something in my car to clean up this mess with. I then inspected the lid once I got it on the cup and there was NO WAY to keep it on, it was popping off no matter what. She handed me a very sticky cup KNOWING that lid was not about to stay on and sent me on my way. Which in turn, made me late for work since I had to completely stop to clean this mess up (might I add I drive almost an hour so it wasn’t a I’ll clean it when I get there sort of thing) So I wasted stars on a coffee I didn’t even get to drink, because the interior of my car got to enjoy it. I’ve had much better service from this Starbucks in the past but now it’s become very hit and miss but I can’t say I’ll frequent this one as much now. I’ll drive out of my way just to avoid having to deal with rude baristas and the chance I might have to detail my car.
Kevin sierra
Beautiful area, nice lounge scenery, always speedy service, best of the best!
Ai Den
Drink was good, but this location seems extremely understaffed. There was just one person working through backed up drive through line of 20+ cars.
Ben Harvey
Been coming here when I’m in town for business for about 3 years now. It never fails that the same morning drive through attendant has the poorest attitude out of all Starbucks I frequently visit. Cheer up lady.
I just wanna say the one in Smyrna is way better than this one because they always get my order right I asked for the cup to be lined with caramel and it clearly wasn’t all the caramel is at the bottom and I don’t wanna hear anyone say oh it melts it’s a cold drink the caramel ribbon crunch is a cold drink so why is all the caramel at the bottom and I just got the drink when I seen it through the window I seen all the caramel already at the bottom I don’t wanna just drink the sauce. I asked for it to be lined and everytime I come to this one they never do it, its like they rushing and they wasn’t busy at all so I’m not understanding. Do better DOVER Starbucks
Lost a customer. I have had several mess ups with this location. Only called in for 2. Next time you put someone's name on a list for your mess up. Let them know there is a time limit on when they can redeem it.
At opening not all coffees compleeted but what
Pretty good
Over rated. Haven't been to a Starbucks since the early 90's .
I enjoy coming here and seeing everyone! Always so nice:)
Always friendly and my drink is ready when i got there
My 10 yr old Daughter had the flu and I'm disabled veteran with mobility issues. I came to Capitol Starbucks Drive thru Dover DE. and ask for a Cup of ice water to hydrate my kid because she was running a temp. I was denied a cup of ice water. I usually leave a tip when ask in the past. I offered to pay for the cup of ice. And was told I couldn't purchase a cup of ice. I asked where was this policy in writing and the employee with Britt on her name tag threatened to call the Police on Pregnant disabled me and my 3 kids. This was highly embarrassing and felt very racist. I went inside requested a manager to complain. Ordered a Trenta Blackberry Sage lemonade. So that I could give cup of ice to my sick child. I called the Police because I wanted to make a formal complaint. I waited a over a half hour but the police didn't show. I had 3 sick kids with fevers and flu and couldn't wait any longer. I've been a loyal customer over 20 years. I spend on average 2,500 plus a year on Starbucks a year and that's just on coffee. Food and Merchandise would make that total a lot higher. Disappointed.
Good is always undercooked and the people who work here are very rude
It is very common that this location has long wait times and will not direct cars to wait for their order in a spot but rather will hold up the entire line.
Otherwise this location makes good drinks.
Restaurantji Recommends
Every time I come to this location and the older women is working the window she is extremely rude and I can never use any of my offers in the app. I tried to pay with a gift card I received for Christmas and she just turned her head and held the card reader out the window. I stated again, that I had a gift card and she then said “oh” and scanned it. Poor service! Poor attitude! No need to be rude to customers, quit your job if you don’t want to deal with people. Shame on you Starbucks!
Count your days Starbucks. I was in yesterday morning, I usually place a mobile order and swing by on my way to work, grab it and go. The one barista that seems to be the AM barista is the rudest person, I understand people have bad days, I get it. I work customer service and it can be exhausting. but this woman is ALWAYS so unwelcoming and just downright rude.
I barely make it to the window and get to stopped a before her arm is out shoving my order at me.
Yesterday took the cake. I ordered a cup,a breakfast wrap, and my coffee. First met with attitude “what’s your order” was cut off while telling her with “no what’s the name on the order”. Those being two separate things btw. Secondly, it seems like me ordering merch was just a major inconvenience to her, “we don’t have it” I told her what it looked like to me from the picture and with a whole lot of attitude got “we don’t have studded cups” and overheard “I don’t know why it lets people order stuff when we don’t have it” -it let me order it because YOU DO have it, I know how those things work because I myself fulfill orders like that everyday, if it wasn’t in stock it wouldn’t be available to order. Finally got my merch I ordered after 5 min. THEN was handed my coffee (had I been handed my coffee first the following would have been avoided) and food item. Here’s where the fun begins, I pushed down on my lid out of habit to make sure it’s good, all seems well. Stop. go to take a sip. Lid pops off. Fix it. Get to the light. Pick it up (mind you I did not pick up from the lid) the MOMENT I picked up my coffee the lid popped off causing the cup to lose all stability and then in that moment coffee went flying EVERYWHERE. My cup holder was flooded with coffee. It’s now all over myself and my car. Mind you, I was on my way to work. But now I’m covered in coffee, with no time to drive all the way back home and change because I had to pull over and find something in my car to clean up this mess with. I then inspected the lid once I got it on the cup and there was NO WAY to keep it on, it was popping off no matter what. She handed me a very sticky cup KNOWING that lid was not about to stay on and sent me on my way. Which in turn, made me late for work since I had to completely stop to clean this mess up (might I add I drive almost an hour so it wasn’t a I’ll clean it when I get there sort of thing) So I wasted stars on a coffee I didn’t even get to drink, because the interior of my car got to enjoy it. I’ve had much better service from this Starbucks in the past but now it’s become very hit and miss but I can’t say I’ll frequent this one as much now. I’ll drive out of my way just to avoid having to deal with rude baristas and the chance I might have to detail my car.
Beautiful area, nice lounge scenery, always speedy service, best of the best!
Drink was good, but this location seems extremely understaffed. There was just one person working through backed up drive through line of 20+ cars.
Been coming here when I’m in town for business for about 3 years now. It never fails that the same morning drive through attendant has the poorest attitude out of all Starbucks I frequently visit. Cheer up lady.
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