first was waiting 30 minutes just for a plain Caesar salad and then of course five minutes later my entrée came. The salmon was overdone and service was absolutely awful. An hour and 20 minutes for a salad and salmon. and of course cause my hot  entree Came five minutes after my salad I could barely eat my salad. All of this for $50. Poor service and overpriced. 
Steacey
bThe Manager here thinks she is more important than the customer. We came in with a coupon which she refused to honor, and she was not interested in making any accommodations for us. We had driven 3 hours to stay the weekend at Dover Bally's and cancelled dinner reservation to take advantage of the offer and enjoy our evening. She made the restaurant experience very negative. She had no intention of making the problem right. We are not people that are always looking for freebees or handouts, but her pompous attitude showed her immaturity. We won't be ack. Maybe she is the reason hardly anyone was there on a Friday night.
Trish Brown
Definitely NOT worth the hype. Loud, sloppy looking, smaller than one would think and OVERPRICED for mediocre food. So disappointing as we were looking forward to an “experience “ that did not measure up to the Sugar Factory’s ego. Our server was nice and engaging but overworked with her share of diners. We spent 2 1/2 hours there for 1 drink and sandwiches.
Atmosphere: 1
Food: 1
Service: 4
Tony Gonsalves
I was there with my wife and my son couple of weeks ago for the first time and I loved their seasame salad. My wife and my son had burgers and they loved it. We had decided to go back and continue. We actually also decided to celebrate our son’s birthday in that restaurant in July. Went back last night with my wife, she had ordered the “Pan roasted Salmon Salad “ and I had the same “Ginger Seasame Chicken Salad “ which I had the last time. I have developed abdominal cramps with diarrhea this afternoon and have already gone to the bathroom at least 8 times, and I feel like I have to go now again. I am gonna call out to see my doctor tomorrow if this continues or might have to go to the emergency if it gets severe. Very disappointed.
Rachel Brumbaugh
On 3/8/25 we attended a dinner with sugar factory, we was seated in the beautiful corner seat where the glass guard above us in front of the beautiful sign was extremely dusty and has smeared finger marks on it, out waiter was from turkey, she didn't have a good understanding tonight, at no point did she ask anyone at the table if we wanted anything to drink, we was brought small cups of water, before we could place our order 3 back to back birthday announcements were done with music extremely loud music my autistic child put his hands over his ears, fussed n told us he wanted to leave n that it was insufferable to deal with, mind you my child is 5yrs old. Our waiter finally took our order we asked her if she knew of any bday coming up to let us know so we could properly address my child and prepare him better and no sooner I finish my statement they sound off a loud ,music song n dance yet again, my son melted down. Our waiter took the order, brought out and served a raw hamburger to a table member, we sent the plate back and this time it came back way over cooked. We chased down 2 bars for a twisted ice tea, more then 4 bar tenders did not serve him as he waited. Our meal was $92 for 2 classic burgers, 1 kids rainbow sliders, and fries.overall not a good experience and really not impressed at all
Kid-friendliness: Fun milkshakes that are $20 or more, playful music but extremely loud especially during birthdays
Atmosphere: 3
Food: 2
Service: 2
PeggyM
It is always a good time at Sugar factory. The food is always good quality and we enjoy the atmosphere, as they do a wonderful job celebrating birthdays, etc. The wait staff at the Sugar factory in Dover Downs, in Dover, Delaware are a wonderful team.
LOUISE
Our first dining experience at Sugar Factory and found a varied and very tasty selection on the luncheon menu. Waitress was so kind and professional. Was disappointed we couldn't choose from a dinner menu; however, missed dinner reservation by 1 hour. Will definitely return for dinner in the near future. Thank you Bally's.
Debbie
We had great service. April was our waitress and she is the best. She is always friendly and very attentive. She is the reason we eat there. We had gotten bad service before and tried one more time and April changed our opinion of the Sugar Factory for the better.
Sheri Lott
Sugar is overrated. Waited to long to be seated prices for drinks are way overpriced and of course half of it l can’t eat or drink because it’s not gluten free. Waiter was pretty good though
Nikki @TreasuredTreksTravel
First time dining at this restaurant. The food was good and not overly expensive as you might expect being located in a hotel. Staff was wonderful and added to the great atmosphere.
Food was subpar. Cool looking pancakes and milkshakes but too much fluff and the actual food not that great. Asked for a goblet menu twice-never received. So we did not get goblets for our 13 year Olds birthday. Offered ice cream as treat after waiting for 20 minutes for the check. They were NOT busy at all. We didn't stay for the free ice cream. Burgers were good but careful the menu description does not match the food you get. The cheesy did not say anything about Mac and cheese on the burger. It's a cool place but service sucks way over priced and food is meh.
Leonardo Mignano
i made reservations for this place and was not asked if i was 21 or anything, they let me book a reservation. i drove an hour to get here just for them to tell me i have to be 21. this is ridiculous a warning would’ve been nice before i wasted my gas and money. shame.
Atmosphere: 1
Food: 1
Service: 1
Shannon Mench
Good food and big servings!
Atmosphere: 4
Food: 4
Service: 4
Jennifer Soto
Mehmet was AMAZING with our King Kong sundae! All the staff did great with the dance!
Atmosphere: 3
Food: 4
Service: 5
Deonte Hodge
Sugar factory in other states are much better. This was my second time going to the one in Dover de and I can promise you I will never return. The food is nasty and the service is horrible. The restaurant is clean but it’s no way this upscale restaurant should be located in an area like Dover DE. The most expensive restaurant in the area is a Ref Lobster so that should tell you something. I took my granddaughter for her 14th bday In November, we paid for the staff to do a dance lol the Asian man danced better than everybody else. The food has no seasoning, it comes out hot is the only thing going. Then today the waitress was late coming to work so the hostess and the manager from the candy side tried to keep things going. I saw businessmen leave because things were so behind. The hostess kept calling ppl baby n sweetie ever saw her rub an older gentleman’s lower back so inappropriate. I ordered cheesecake to go and it took 35 minutes to get a takeout order. This place needs to shut down or start over from management all the was to Cleanup ppl. The older man that was sweeping floors and also washing tables also served the food with the same nasty black gloves on. Just a horrible experience. NEVER AGAIN.
first was waiting 30 minutes just for a plain Caesar salad and then of course five minutes later my entrée came. The salmon was overdone and service was absolutely awful. An hour and 20 minutes for a salad and salmon. and of course cause my hot  entree Came five minutes after my salad I could barely eat my salad. All of this for $50. Poor service and overpriced. 
bThe Manager here thinks she is more important than the customer. We came in with a coupon which she refused to honor, and she was not interested in making any accommodations for us. We had driven 3 hours to stay the weekend at Dover Bally's and cancelled dinner reservation to take advantage of the offer and enjoy our evening. She made the restaurant experience very negative. She had no intention of making the problem right. We are not people that are always looking for freebees or handouts, but her pompous attitude showed her immaturity. We won't be ack. Maybe she is the reason hardly anyone was there on a Friday night.
Definitely NOT worth the hype. Loud, sloppy looking, smaller than one would think and OVERPRICED for mediocre food. So disappointing as we were looking forward to an “experience “ that did not measure up to the Sugar Factory’s ego. Our server was nice and engaging but overworked with her share of diners. We spent 2 1/2 hours there for 1 drink and sandwiches.
Atmosphere: 1
Food: 1
Service: 4
I was there with my wife and my son couple of weeks ago for the first time and I loved their seasame salad. My wife and my son had burgers and they loved it.
We had decided to go back and continue. We actually also decided to celebrate our son’s birthday in that restaurant in July.
Went back last night with my wife, she had ordered the “Pan roasted Salmon Salad “ and I had the same “Ginger Seasame Chicken Salad “ which I had the last time.
I have developed abdominal cramps with diarrhea this afternoon and have already gone to the bathroom at least 8 times, and I feel like I have to go now again.
I am gonna call out to see my doctor tomorrow if this continues or might have to go to the emergency if it gets severe.
Very disappointed.
On 3/8/25 we attended a dinner with sugar factory, we was seated in the beautiful corner seat where the glass guard above us in front of the beautiful sign was extremely dusty and has smeared finger marks on it, out waiter was from turkey, she didn't have a good understanding tonight, at no point did she ask anyone at the table if we wanted anything to drink, we was brought small cups of water, before we could place our order 3 back to back birthday announcements were done with music extremely loud music my autistic child put his hands over his ears, fussed n told us he wanted to leave n that it was insufferable to deal with, mind you my child is 5yrs old. Our waiter finally took our order we asked her if she knew of any bday coming up to let us know so we could properly address my child and prepare him better and no sooner I finish my statement they sound off a loud ,music song n dance yet again, my son melted down. Our waiter took the order, brought out and served a raw hamburger to a table member, we sent the plate back and this time it came back way over cooked. We chased down 2 bars for a twisted ice tea, more then 4 bar tenders did not serve him as he waited. Our meal was $92 for 2 classic burgers, 1 kids rainbow sliders, and fries.overall not a good experience and really not impressed at all
Kid-friendliness: Fun milkshakes that are $20 or more, playful music but extremely loud especially during birthdays
Atmosphere: 3
Food: 2
Service: 2
It is always a good time at Sugar factory. The food is always good quality and we enjoy the atmosphere, as they do a wonderful job celebrating birthdays, etc. The wait staff at the Sugar factory in Dover Downs, in Dover, Delaware are a wonderful team.
Our first dining experience at Sugar Factory and found a varied and very tasty selection on the luncheon menu. Waitress was so kind and professional. Was disappointed we couldn't choose from a dinner menu; however, missed dinner reservation by 1 hour. Will definitely return for dinner in the near future. Thank you Bally's.
We had great service. April was our waitress and she is the best. She is always friendly and very attentive. She is the reason we eat there. We had gotten bad service before and tried one more time and April changed our opinion of the Sugar Factory for the better.
Sugar is overrated. Waited to long to be seated prices for drinks are way overpriced and of course half of it l can’t eat or drink because it’s not gluten free. Waiter was pretty good though
First time dining at this restaurant. The food was good and not overly expensive as you might expect being located in a hotel. Staff was wonderful and added to the great atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Food was subpar. Cool looking pancakes and milkshakes but too much fluff and the actual food not that great. Asked for a goblet menu twice-never received. So we did not get goblets for our 13 year Olds birthday. Offered ice cream as treat after waiting for 20 minutes for the check. They were NOT busy at all. We didn't stay for the free ice cream. Burgers were good but careful the menu description does not match the food you get. The cheesy did not say anything about Mac and cheese on the burger. It's a cool place but service sucks way over priced and food is meh.
i made reservations for this place and was not asked if i was 21 or anything, they let me book a reservation. i drove an hour to get here just for them to tell me i have to be 21. this is ridiculous a warning would’ve been nice before i wasted my gas and money. shame.
Atmosphere: 1
Food: 1
Service: 1
Good food and big servings!
Atmosphere: 4
Food: 4
Service: 4
Mehmet was AMAZING with our King Kong sundae! All the staff did great with the dance!
Atmosphere: 3
Food: 4
Service: 5
Sugar factory in other states are much better. This was my second time going to the one in Dover de and I can promise you I will never return. The food is nasty and the service is horrible. The restaurant is clean but it’s no way this upscale restaurant should be located in an area like Dover DE. The most expensive restaurant in the area is a Ref Lobster so that should tell you something. I took my granddaughter for her 14th bday In November, we paid for the staff to do a dance lol the Asian man danced better than everybody else. The food has no seasoning, it comes out hot is the only thing going. Then today the waitress was late coming to work so the hostess and the manager from the candy side tried to keep things going. I saw businessmen leave because things were so behind. The hostess kept calling ppl baby n sweetie ever saw her rub an older gentleman’s lower back so inappropriate. I ordered cheesecake to go and it took 35 minutes to get a takeout order. This place needs to shut down or start over from management all the was to Cleanup ppl. The older man that was sweeping floors and also washing tables also served the food with the same nasty black gloves on. Just a horrible experience. NEVER AGAIN.
Atmosphere: 2
Food: 1
Service: 2
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