The staff have stepped up their game regarding friendliness, and the way they make their food. I’ve definitely noticed a change in my orders in the last few weeks. I usually place for Carry out and they don’t usually ask my name, but when I go in they try to greet me quicker than I’ve been greeted in the past.
Atmosphere: 5
Food: 4
Service: 5
Meliss_85
They didn’t get their delivery of green peppers, so they just made my 1-topping pizza without toppings and the Philly cheesesteak without any green peppers.
I got a call asking what ingredient i’d like instead on my specialty pizza since they were out of green peppers. What are you going to sub on a Philly cheesesteak though? I could’ve canceled the order but would have had to wait 2 days to use my rewards/ couldn’t just change the order, and I was told because they had already made the cheesesteak pizza with everything but the topping they were missing I wasn’t able to switch it to another specialty pizza. Excuse me? So you can’t make my order, but you started making it anyway?
Seriously though, I worked in food service for years, GO TO ACME and BUY GREEN PEPPERS. Maybe they’d have to close for a few minutes, but it’s literally within a minute walking distance.
I don’t know what’s going on at this location, but when I arrived up to pick up my order there was no to be seen. I called out several times for several minutes, even started to worry. Another customer also came in during this time. She was equally confused. After some more time a single worker came up from the back with a blank stare on his face. He handed me my order and I left. I didn’t realize until I got home that he had made me a cheese pizza instead of replacing the ingredient they were out of. The food tasted OK at least.
Atmosphere: 1
Food: 4
Service: 1
Dan Yang
This is what I received!!!
Teresa Case
Take out the worst pizza ever very little cheese no sauce few pepper and onion the large look like medium
Got the first batch of burger bites with the burger sauce and they're so damn good. Epic stuffed crust was great as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Traveling Man
Papa John's always has good pizza the only thing they slack on is the peppers that they put on the inside of the box they used to put three or four now you only get one and when you try to order extra generally you don't get
Atmosphere: 5
Food: 5
Service: 5
Sanjay Yeleswaram
I’ve been going to this Papa John’s for almost 20 years. I look back at this place with (at least what used to be) very fond memories. Even though I haven’t been back in 2 years, I ordered with confidence knowing I was going to get a half decent pizza. Instead, what I received was the most bogus pizza of all time. The toppings were splattered unevenly on the pie as if a 5th grader assembled the pizza. Barely any tomato sauce on the pie either. It just tasted bad overall. For $20 I expect at least a half decent pie. You’d have to pay me $20 to eat this again. Sad to see what was once a respectable Papa John’s go downhill like this.
Atmosphere: 5
Food: 1
Service: 1
Tim Hughes
The last time I ordered here I assumed it was business as usual. I was unaware that they rely solely on DoorDash for deliveries.This means a third party brings you your food, which papa John’s cleans their hands of the product before you receive it.When I order a late night pizza it means I’m already starving. It took 2 hours and 11 minutes to get my food and by then I didn’t even want it, called 3 times to cancel and even was told by corporate that this stores manager hung up ON THEM trying to resolve this.Door dash has recently posted that drivers may not take orders that don’t show tips. That’s not how tips work, fast deliveries get $20 cash from me. If they don’t see a credit card tip and opt to not taken my order, they’re missing out, and if it’s 2 hours it’s definitely 0.Don’t waste your time with this place.
Atmosphere: 1
Food: 2
Service: 1
Leonard Tehrani
The Manager Tuesday night at 10:00pm was extremely rude. I have been a regular and loved this location since 2021. However, as a result of my interactions tonight I will not return.
The worst customer service I ever experienced! I simply ordered one large pepperoni pizza. The store was quiet, only 2 orders up. After a long day of work, school and practice. It was late, my daughter was so hungry she snuck a piece on the way home. We unload the car and open the box…. No pepperoni at all!I called the store to and was told there is nothing they can do because they “remembered” putting pepperoni. They would not remake it or credit it.Since they couldn’t remember it or do anything I got back in the car and took the pizza back. I said maybe you could put the pepperoni I paid for on the pizza I paid for? The 2 employees were eager to prove me wrong bur in the end i watched them put 25 cents worth of pepperoni on the pizza i had paid for 1/2 hour earlier. No apology, no customer service. If you’re hoping for Papa John’s pizza DO NOT go to the Lantana Square location.
Brittany Vanderbeck
They say they deliver in a 5 mile radius. We live 4.6 miles. I called to place an order, but the number on the website doesn’t go directly to the Papa John’s in Hockessin, she had to transfer me because she said we were outside the radius when we aren’t They never picked up. She said if they don’t call back and press 5. I did that 3 times and they never picked up. I guess they don’t want the business.
Michael K
Think these kids behind the counter are stoned. And between Papa John's corporate and this local franchisee I'm not sure who's worse. A few times I got ingredients on my order that don't exist on the item. Placed an order for my "quality guarantee" was told 2 hours for delivery and that was ok. Until it never showed up and never got a call. Still a charge on the credit card, it was "my fault" I didn't want to pick up. I'm just done with this store.
hong min
I want to give zero star for this store.may/ 13 /22 9pm. I ordered two pizza and soda. they delivered wrong house and no refund my money back that day.i called them one lady name suzy or Susie whatever.... she said that she is the manager of store and she will give me refund and NEXT TIME free pizza WHEN YOU call our STORE. haha.... two days later i check my card statement. they didn't refund my money back.so i called again. same lady answer the phone and she said " only i can give you free pizza …. WHAT ? what do you mean " FREE PIZZA" I paid money(NO REFUND) and you didn't deliver . what A Scam business .....she handed over the phone to another lady that introduce herself store general manager name Daniel. (by the way, how many manager do you guys have?) she was worst . she was very rude to mehere is reason1. she has to apology to customer when this kind of happen (politely)2.she cut it when customer complaint what is the problems3. she was only depend her employee's fault . she doesn't care valuable customer.4.she threaten customer about refund money back like this...." i don't give you money back if you raise your voice and call my employee liar...etc"5. i asked her full name . she said i wont tell you . it's personal information. WHAT? did i asked your phone number? you have to tell your name to customer when they ask if you are general manager of store6. she raised voice to customer and yelled to customer and hang up on customerWOW.....UNBELIVERERBLE PAPA JONES.EDUCATE YOUR EMPLOYEEI paid and ordered pizza ..... people can mistake... they can deliver to wrong house.... after that their response was horrible.i dont speak english very well. but i have to write down here something . she might be under estimate me because i dont speak english very well ... that was why she hang up on me so rudely....NO MORE PAPA JONES IN MY LIFE!!!!!!!
The staff have stepped up their game regarding friendliness, and the way they make their food. I’ve definitely noticed a change in my orders in the last few weeks. I usually place for Carry out and they don’t usually ask my name, but when I go in they try to greet me quicker than I’ve been greeted in the past.
Atmosphere: 5
Food: 4
Service: 5
They didn’t get their delivery of green peppers, so they just made my 1-topping pizza without toppings and the Philly cheesesteak without any green peppers.
I got a call asking what ingredient i’d like instead on my specialty pizza since they were out of green peppers. What are you going to sub on a Philly cheesesteak though? I could’ve canceled the order but would have had to wait 2 days to use my rewards/ couldn’t just change the order, and I was told because they had already made the cheesesteak pizza with everything but the topping they were missing I wasn’t able to switch it to another specialty pizza. Excuse me? So you can’t make my order, but you started making it anyway?
Seriously though, I worked in food service for years, GO TO ACME and BUY GREEN PEPPERS. Maybe they’d have to close for a few minutes, but it’s literally within a minute walking distance.
I don’t know what’s going on at this location, but when I arrived up to pick up my order there was no to be seen. I called out several times for several minutes, even started to worry. Another customer also came in during this time. She was equally confused. After some more time a single worker came up from the back with a blank stare on his face. He handed me my order and I left. I didn’t realize until I got home that he had made me a cheese pizza instead of replacing the ingredient they were out of. The food tasted OK at least.
Atmosphere: 1
Food: 4
Service: 1
This is what I received!!!
Take out the worst pizza ever very little cheese no sauce few pepper and onion the large look like medium
NEVER WORTH 25.00 FOR 1 NASTY small PIZZA
Don't buy nothing!!!!!!
Food: 1
Service: 3
Great pizza
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Chocolate Brownie
Got the first batch of burger bites with the burger sauce and they're so damn good. Epic stuffed crust was great as always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Papa John's always has good pizza the only thing they slack on is the peppers that they put on the inside of the box they used to put three or four now you only get one and when you try to order extra generally you don't get
Atmosphere: 5
Food: 5
Service: 5
I’ve been going to this Papa John’s for almost 20 years. I look back at this place with (at least what used to be) very fond memories. Even though I haven’t been back in 2 years, I ordered with confidence knowing I was going to get a half decent pizza. Instead, what I received was the most bogus pizza of all time. The toppings were splattered unevenly on the pie as if a 5th grader assembled the pizza. Barely any tomato sauce on the pie either. It just tasted bad overall. For $20 I expect at least a half decent pie. You’d have to pay me $20 to eat this again. Sad to see what was once a respectable Papa John’s go downhill like this.
Atmosphere: 5
Food: 1
Service: 1
The last time I ordered here I assumed it was business as usual. I was unaware that they rely solely on DoorDash for deliveries.This means a third party brings you your food, which papa John’s cleans their hands of the product before you receive it.When I order a late night pizza it means I’m already starving. It took 2 hours and 11 minutes to get my food and by then I didn’t even want it, called 3 times to cancel and even was told by corporate that this stores manager hung up ON THEM trying to resolve this.Door dash has recently posted that drivers may not take orders that don’t show tips. That’s not how tips work, fast deliveries get $20 cash from me. If they don’t see a credit card tip and opt to not taken my order, they’re missing out, and if it’s 2 hours it’s definitely 0.Don’t waste your time with this place.
Atmosphere: 1
Food: 2
Service: 1
The Manager Tuesday night at 10:00pm was extremely rude. I have been a regular and loved this location since 2021. However, as a result of my interactions tonight I will not return.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Too much sugar in the sauce
The worst customer service I ever experienced! I simply ordered one large pepperoni pizza. The store was quiet, only 2 orders up. After a long day of work, school and practice. It was late, my daughter was so hungry she snuck a piece on the way home. We unload the car and open the box…. No pepperoni at all!I called the store to and was told there is nothing they can do because they “remembered” putting pepperoni. They would not remake it or credit it.Since they couldn’t remember it or do anything I got back in the car and took the pizza back. I said maybe you could put the pepperoni I paid for on the pizza I paid for? The 2 employees were eager to prove me wrong bur in the end i watched them put 25 cents worth of pepperoni on the pizza i had paid for 1/2 hour earlier. No apology, no customer service. If you’re hoping for Papa John’s pizza DO NOT go to the Lantana Square location.
They say they deliver in a 5 mile radius. We live 4.6 miles. I called to place an order, but the number on the website doesn’t go directly to the Papa John’s in Hockessin, she had to transfer me because she said we were outside the radius when we aren’t They never picked up. She said if they don’t call back and press 5. I did that 3 times and they never picked up. I guess they don’t want the business.
Think these kids behind the counter are stoned. And between Papa John's corporate and this local franchisee I'm not sure who's worse. A few times I got ingredients on my order that don't exist on the item. Placed an order for my "quality guarantee" was told 2 hours for delivery and that was ok. Until it never showed up and never got a call. Still a charge on the credit card, it was "my fault" I didn't want to pick up. I'm just done with this store.
I want to give zero star for this store.may/ 13 /22 9pm. I ordered two pizza and soda. they delivered wrong house and no refund my money back that day.i called them one lady name suzy or Susie whatever.... she said that she is the manager of store and she will give me refund and NEXT TIME free pizza WHEN YOU call our STORE. haha.... two days later i check my card statement. they didn't refund my money back.so i called again. same lady answer the phone and she said " only i can give you free pizza …. WHAT ? what do you mean " FREE PIZZA" I paid money(NO REFUND) and you didn't deliver . what A Scam business .....she handed over the phone to another lady that introduce herself store general manager name Daniel. (by the way, how many manager do you guys have?) she was worst . she was very rude to mehere is reason1. she has to apology to customer when this kind of happen (politely)2.she cut it when customer complaint what is the problems3. she was only depend her employee's fault . she doesn't care valuable customer.4.she threaten customer about refund money back like this...." i don't give you money back if you raise your voice and call my employee liar...etc"5. i asked her full name . she said i wont tell you . it's personal information. WHAT? did i asked your phone number? you have to tell your name to customer when they ask if you are general manager of store6. she raised voice to customer and yelled to customer and hang up on customerWOW.....UNBELIVERERBLE PAPA JONES.EDUCATE YOUR EMPLOYEEI paid and ordered pizza ..... people can mistake... they can deliver to wrong house.... after that their response was horrible.i dont speak english very well. but i have to write down here something . she might be under estimate me because i dont speak english very well ... that was why she hang up on me so rudely....NO MORE PAPA JONES IN MY LIFE!!!!!!!
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