Capriotti's Sandwich Shop

I'd like to take a minute to leave a very positive review of my recent experience at Capriotti's in Middletown, DE. I have been a Capriotti's customer long before the Middletown store opened over 20 years ago. When the Middletown store opened, the sandwiches were amazing. Everything was on par with every other location I had ever eaten at in Delaware. It's no secret that this location had gone downhill very fast when it's franchise was purchased back from corporate. The meat on the sandwiches were almost cut in half, lacked flavor, and prices increased. Although I communicated my complete dissatisfaction, wrote the company, filled out surveys from receipts - it fell on deaf ears. We went from eating there 3 to 4 times a week, to barely ever at all... There are now many more options in Middletown for a good sandwich, and Capriotti's basically failed to keep up. Although we would randomly try a sub or cheesesteak from this location occasionally, the result was almost always a fail. It was apparent, that during our random attempts at a good sandwich, the subs and steaks were always better when the regional manager, Kari (not sure how she spells her name), was present. I had not eaten at this location for months, and out of the blue, I decided to give it a shot. I'm glad I did - my cheesesteak was amazing! Perfect ratio of meat to the roll, generous amount of fried onions, and full of flavor. Service was exceptional, and the place was clean. It may be a coincidence that the regional manager was there during my recent visit, but I will be returning more often to give it another try...

I usually always have a good experience here but, I got food poisoning from a sandwich. This isn’t the first time with this location.

Horrible customer service, not sure who the make was however he was rude and I did not want that energy in my food so I cancelled my order. The manager witnessed it and did not correct him.

When I got a steak previously the oil was not drained and it was greasy and soggy! A misrepresentation of a Philly steak! I asked him to drain the grease and he responded he could not I told him I would show him and he told me he wasn't doing all of that!

So returning I shall not.

Always good!

Rarely make my order right. Ask for a Bobbie with no cranberry sauce and extra mayo. Got cranberry sauce and very little mayo. Previous time. I asked for a Bobbie and wanted it made again with no cranberry sauce and extra mayo. Got fresh turkey, cheese, tomato, and lettuce. Fresh turkey and mayo was the only thing right.

Visiting from Florida, Capriotti's was recommended as making great sandwiches, glad we went, a spot on recommendation!

I ordered over the phone and I HAVE to say the young lady needs to be trained more thoroughly and taught phone etiquette. She wasn't rude or anything let me say that also. When I arrived the staff was playing music that was very very inappropriate for a work atmosphere that EVERYONE who was in the store could hear, because it was very vulgar. I listen to some of the music don't get me wrong but I wouldn't blast it in my place of work especially since families with young children entered the establishment. Now as far as the food, it was pretty good the cook himself came out and personally handed it to me because he seen id been in there for a little bit waiting. It wasn't absurdly long especially for a popular place on a weekend night. The staff were polite in person. And again the food was decent, I paid with their tip a little over $70 for 4 sandwiches and a 2liter... Their large was BIG n it was definitely hearty n filling 2 of us shared it and had leftovers. My two kids got the cheese steak crunches n they were both hearty as well and a really good size for a medium. My pop got the grilled Italian small and his was also a great size and all the ingredients on everyone's looked 👌 👍 good. I would say to the owners to do something with the front where everyone sees and comes in... even stocking it with chips and displays would be helpful to the appearance. It does look unkept and I wouldn't say dirty but maybe outdated is a better word. I see what others meant, and I have lived in Middletown for 21 years n have been to this establishment quite a few times over the years. And will continue to support the business but felt like some positive encouragement and recommendations would help keep it going.

one of the worse locations i’ve ever been to. NEVER make the sandwiches right even when you order it exactly how it comes and the staff is rude.

Atmosphere: 1

Food: 1

Service: 1

Several online orders were not delivered due to a system failure. This shop recognized it, sent out emails to notify customers, and then they found the missing orders and filled them. It more work kn theor end, but it afforded no inconvenience to me. I really appreciate that, especially the day before a holiday. Thank you for being diligent and providing impeccable customer service.

Atmosphere: 5

Food: 5

Service: 5

The staff at the Middletown Capriotti’s is top notch! Super helpful and friendly! They always go above and beyond.

Service: 5

Recommended dishes: Turkey Sub, The Bobbie

My Bobbi would of been way better without the bone lol 😆 still good just ummm could yall do a better job of making sure u actually got all the bones out please cuz I was actually looking forward to it now I'm afraid to finish about half of it 😅

Vegetarian options: My mom likes it and she can get a veggie Bobbie so 🤷 I got the regular Bobbie and well we see how that ended

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: The Bobbie

I ordered 1 sandwich online @11: 45my pick up time for being ready was 12:01. I t wasn't ready until 12:20. Of course Noone would be happy with that.

Atmosphere: 1

Service: 1

Sandwich size getting smaller. Prices getting higher. Inflation is tough but damn!

Atmosphere: 4

Food: 3

Service: 3

I've ordered boxed lunch catering from here my last 2 business meetings. The regional manager and the store manager have been absolutely incredible putting together larger boxed orders for me with only a days notice. Additionally, they even accommodate personally delivering our catering right to our business front door before the scheduled time. Been so happy with their help that i'm getting ready to call them again now for another meeting i'm hosting tomorrow.

Atmosphere: 5

Food: 5

Service: 5

Bobbie was all stuffing and cranberry sauce and definitely not worth almost $9 for the 5 inch. The place looks really rundown and not the cleanest. Staff were okay, definitely not a welcoming place though. I'll stick with Casapullas. This location was a first and last for me. Waste of money.

Atmosphere: 1

Food: 1

Service: 3