Chipotle Mexican Grill

Worst experience. Ordered Vegetarian Bowl and got Uncooked Rice which was really hard and kids couldn’t even eat it . They missed giving the sides we ordered and found it after coming home. Rude behavior of staff put me off .

Atmosphere: 1

Food: 1

Service: 1

Someone please get this location together. Dirty countertops, dirty tables, employee was coughing as she was making my food today, inflated prices, seems to be low morale among the workers, orders are put together sloppily. I posted a review after today’s visit, but have seen all of this consistently during prior visits. Not sure if I’ll come here again after today.

Atmosphere: 1

Food: 2

Service: 1

Used to be good here, now they tell you the order is done and don’t prepare it until you arrive while consistently trying to not do their job. Put a different meat on my burrito and only questioned me because she seen me watch her lmfao. Ridiculous.

Atmosphere: 1

Food: 3

Service: 1

Rude staff. Overcharged kids meal. Even after explaining to them multiple times they were not ready to listen. Paid almost double the price for kids meal.
I could see one of the staff literally tore the tortilla pack with his teeth to open it. Very unhygienic!

Atmosphere: 2

Food: 1

Service: 1

Girl working the register was on her phone, overcharged my meal, and then disappeared. Soda machine wasn't working. Employee said he let the back know. Nothing happened and he couldn't give a refund. Trash spilling out of cans, no management whatsoever.

Atmosphere: 1

Food: 3

Service: 1

Food was ok. Service was awful. The employees were rude. Except for one young lady who was polite! The restaurant was very dirty and disgusting. You could tell they hated their job and did not want to be there. Nor did they care to keep the kitchen clean. The kitchen and front were disgustingly dirty. Someone seriously needs to better manage that place.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Queso

Friendly staff, very nice portions on the food in my opinion. The food isn’t there honestly. The brown rice wasn’t fully cooked, the steak was very chewy.
Would not recommend.

Atmosphere: 3

Food: 3

Service: 4

Did not stay... they were out of almost everything. Had to wait for cooking to be done on the food. Young man serving seemed very distracted and tired.. just wasn't a good day for this location, I guess. Never like this every other time we went. Hope they can figure out what happened on that day

Atmosphere: 4

Food: 1

Service: 1

This chipotle has gotten a lot better in the last couple months!

Sometimes i see that its very hard to make them understand our order..especially when you order rice bowls

Atmosphere: 4

Food: 4

Service: 3

The workers are chill, and the inside of the chipotle is regular, but I found a bug in my Burrito. Not like a dead bug either when I put it down for a second, it just crawled out

Atmosphere: 3

Food: 1

Service: 5

Service was great, the food was excellent! No lines, ample parking. Price point affordable for a healthy meal.

Parking: Parking can be limited around the lunch time.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Burrito

Ok, I typically don't review chain restaurants due to the discipline approach and standards that chain restaurants' adherence. However, I felt the need to make an exception for this particular location, as its standards and customer service are beyond atrocious.

When a customer had to point out to the staff that there's no ice in the soda dispenser, and the fact that several soda fountains are out of syrup, the intent is trying to be helpful FOR THE STAFF so that they don't disappoint the NEXT CUSTOMER! Instead, I got a "Who Cares" reaction and look, like it's not their job. BUT IT IS! This happened before we sat down for our meal. 30 minutes later after we finished our meal, I had to check to see if this was addressed. Nope! Nada! Zip! That was strike one.

Strike two was running out of carnitas, vegetables, and dressing with no grill/replenishment orders. Now you have a line of new customers that have to wait until someone decides to actually cook or replenish something. Again, attitude was that of we don't like to be bothered.

Strike three was the inconsistency of the food. Left in the bin too long, thus being dry. Lettuce wilted because the ice to keep cool was melted. We have had Chipotle at other locations with much better quality and consistency.

This type of ineptitude goes beyond the services workers. I fault both the management and the franchise owner for allowing these types of practices and behaviors at a chain establishment. Shame on you!

Atmosphere: 1

Food: 2

Service: 1

Worst chipotle store experience ever

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Burrito Bowl, Chips

I am not sure how this location is still open. Between the disregard for customer service from the management to the quality and freshness of the food, there is not a reason for me to return.

Atmosphere: 3

Food: 1

Service: 1