Chipotle Mexican Grill

Ok so honestly the workers are usually rude here so I try to avoid this location. However, we came in around 8:15 tonight and the girl helping me had lovely energy! Very kind and a great attitude. The food was good as well, just nice vibes all around. We need more Middletown workers like this!

Atmosphere: 5

Food: 5

Service: 5

4 stars due to they don't offer much. It's ok. Qdoba gives you chips and salsa, Chipotle charges you. All employees were curteous. Music sounded like runway music.

Atmosphere: 5

Food: 4

Service: 5

No rice. No beans. Uncooked chicken. Rude staff and pathetic chaotic atmosphere . Don’t know why they’re even open .

Atmosphere: 1

Food: 1

Service: 1

The service was terrible. There was a BOGO offer but they didn’t let me apply it to 2 separate orders because I was with my friend who also had a separate order.
They ran out of rice, said it would take 30mins for fresh rice so people would turn away, but only took 10mins.
We had to stand and argue with them to get our BOGO offer on both orders. Terrible customer service.

Atmosphere: 3

Food: 3

Service: 1

I love the people and the service my only qualm lies within the guacamole. Its rarely green my suggestion is to make it fresh in the Am close to opening

Atmosphere: 4

Food: 2

Service: 5

What a joke from Chipotle Middletown location. I ordered the same thing I always order and the portion is like half. That's even after paying for double meat and double beans. Chipotle is going downhill. Its stock price is a great indication.

Atmosphere: 1

Food: 1

Service: 1

This is might be the worst chipotle. Everytime I come here it’s always something different . They be rationing don’t come here !

Updated based on recent experience

Atmosphere: 4

Food: 4

Service: 4

I drove for over an hour to get this damn food. Only to get home and bite down on what I thought might be cartridge in the protein I had. NOPE. Small shards of wood scattered through my food. Idk how the hell this even happens but the fact they won’t refund me because they only give vouchers is stupid. I’m not coming back to place that has contaminates in their food, sorry. But also customer service has kindly let me know even if I went to the store they can’t refund me bc I have to go back and fourth with cooperate to see if they deem a refund plausible. This company is terrible and they clearly don’t care about their patrons. WILL NEVER BE BACK.

Atmosphere: 5

Food: 1

Service: 5

They literally ROBBED me. $41.60 for two half empty bowls and two drinks. For that price I could've bought the ingredients and made the food myself. I was so disappointed with the service and the environment too everyone was yelling at everyone in Spanish I didnt know what was going on and my bowl was left empty until I said I wanted guacamole and the man put two FAT scoops in my bowl to fill it. I hated the experience. Never getting Chipotle again.

Atmosphere: 1

Food: 2

Service: 1

Place is so inconsistent with amt of everything u can get in bowl or burrito. I wld go once weekly and every week its another young new face that gives u skimpy portions. For the price u pay every week shld be same portion size. Seems like ordering online I see alot heftier portions bcuz its done by experienced workers or managers. Don't keep meats stocked up or rice. Just overall upper management leaves the youngins to run it and obviously doesn't care

Atmosphere: 1

Food: 1

Service: 1

Okay so i just came in after a good gym workout wanting a good meal afterwards and everything was fine at first, there were other costumers ready seated so I could tell it’s been a busy night or it’s just begun to get busy and there’s a slight show of rushing from an employee when ringing my order up but im very understanding so that didn’t mean anything. In the car I’m looking at my bowl and take a couple bites, i see a filmy object looking thing, thinking it’s just from the onions i received when i asked for fajitas so i push it to the side.. but no .. im just now looking at it and it is a piece of plastic possibly from the back kitchen area. I thought to myself “maybe it’s the utensil packaging” *me realizing the utensils are bare and don’t come in any!😔

Atmosphere: 3

Food: 1

Service: 3

I usually order through the app. Regularly say order complete when it not even started. This is highly frustrating and hope they will do better.

This is how my guacamole came, completely brown. Luckily I got some of the stalest chips I’ve ever had from there on the side.

Atmosphere: 4

Food: 1

Service: 4

Great food workers don’t know how to fill the bowl up ordered a regular bowl and got half a scoop of everything waste of money

Atmosphere: 1

Food: 5

Service: 1