This was my favorite DQ in New Castle County to visit but not anymore. Noticed a serious decline in friendliness and service over the last month or so. Management clearly doesn’t prioritize the success of the franchise.
Atmosphere: 1
Food: 1
Service: 1
Susan League
Blizzards always soft and melting no wonder they don’t flip them it would fall on the ground service not friendly and slow!
Atmosphere: 1
Food: 1
Service: 1
Jamie Roberts
Good all around so far every time we've been!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Chili Cheese Dog, Cheeseburger
Milton Webster
Great food ..clean store...friendly waitresses
Atmosphere: 5
Food: 5
Service: 5
Jeanette A
Amazing customer service ! Good food and reasonable prices, nice clean restaurant
Atmosphere: 3
Food: 3
Service: 5
Morgan Donahue
I went to get the frosted animal cookie blizzard as I always do. They told me they don't have it anymore because it is seasonal, but no where on their menu did it say that. It was also still posted on the screen in the drive through. If you're going to advertise something, it's best if you have it.
Atmosphere: 1
Food: 1
Service: 1
Mariam Saeed
Not sure what’s wrong with this location but every single time my order is messed up. They can’t handle chocolate chips and cookie dough vanilla blizzard for some reason it’s too difficult.
Atmosphere: 1
Food: 1
Service: 1
Janet Cole
This is a great Dairy Queen. The workers are kind. The ice cream is really good! I recommend Dairy Queen in Middletown.???
Parking: Plenty of parking.?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Ice Cream Cone
Robert Barry
Best burgers in
Atmosphere: 4
Food: 5
Service: 5
Garry F
Very good chicken fingers & fudge sundae was my lunch
June 18th @ 1:20pm Waited 10 minutes for a banana split. Looks like the woman at the window at was doing something to it! She was oddly rude. Then proceeded to hand me a dirty spoon
Atmosphere: 1
Food: 1
Service: 1
Alana Dudley-Sheldrake
Since I've been back and because of inflation I don't go as much as past times it is nothing like it was it is not noisy when you're trying to order through the drive-thru. The order is correct you don't have to ask for what is essential lids spoons the cup holder it's already being put together by the young man I've dealt with every single time he's so professional and he just does what anybody in that situation working there would do. Pulling up to the drive-thru with the noise Factor being so loud it sounded like screaming and the people who are getting paid to work are talking so loud behind them it was so unprofessional and it lasted for a very long time. Every single time and I'm not kidding my order was wrong. Not until I went back I would say about 3 months ago my order was right I didn't have to ask for lids or strolls or spoons or a cup carrier it was done and that was not the case in the past times in 2022 and 2023 . I've dealt with the same younger man at the window he is an African-American male he's a big guy I would be floored if he was in a football player, I wouldn't ask that but he is very professional he is very polite he knows what to do when he's not clowning around he's great and he's not always the one taking my order but he's there at the windows. Definitely one of the reasons why I returned. He's everything that Dairy Queen was missing in pastimes especially 2022 2023. I mean it's unexplainable and crazy that an establishment let their employees because there had to be complaints I kid you not I never ever drove away with the right order not one time. And this is how they would respond it doesn't matter if it was male or female boy girl white black it doesn't matter Asian Indian what say it again what you say well I would be like well first and foremost if you could tell the people behind you you can't hear what the person's ordering I would never change I was like this is insane people get paid to just stand around and like this is so unprofessional it wasn't just there like at Walmart it bothers me why are anybody being paid to stand in a circle while you shop put it in the cart then you scan it yourself they don't have anybody at their lines it's outrageous also check out it's so despicable two cars and then they actually tried to say someone was stealing are you joking like you wouldn't have left if you had employees working at the register but that's their policies. Walmart is it for the fact that they're getting mounts and mounts amounts of theft will have workers work at the register instead of self-checkout like what do your employees get paid for and it's not even their fault it's the establishments false 100% self-checkout is for on the go easy peasy not let's have two cards of stuff Walmart complaints of there's too much retail theft okay well you have no one working out of register your customer is getting a car wiping it down shopping putting it in then let's go in line no you got to do that yourself too scan everything put it back in the cart bag it pay for the bags walk out load your car what are you crying retail theft WALMART
Atmosphere: 5
Food: 5
Service: 5
S Davis
SOOO SLOOOOW. Everytime we come here for wait like 30 minutes for our food. That’s a long time for a fast food joint.
Atmosphere: 4
Food: 5
Service: 1
Joyce ham
Awesome folks ... Awesome food...
Atmosphere: 5
Food: 5
Service: 5
Sabrina Wilcox
they claimed they don't have ice cream available & machine is down. Your open tho. They get cleaned daily before opening, there's 2. What in the world?
This was my favorite DQ in New Castle County to visit but not anymore. Noticed a serious decline in friendliness and service over the last month or so. Management clearly doesn’t prioritize the success of the franchise.
Atmosphere: 1
Food: 1
Service: 1
Blizzards always soft and melting no wonder they don’t flip them it would fall on the ground service not friendly and slow!
Atmosphere: 1
Food: 1
Service: 1
Good all around so far every time we've been!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Chili Cheese Dog, Cheeseburger
Great food ..clean store...friendly waitresses
Atmosphere: 5
Food: 5
Service: 5
Amazing customer service ! Good food and reasonable prices, nice clean restaurant
Atmosphere: 3
Food: 3
Service: 5
I went to get the frosted animal cookie blizzard as I always do. They told me they don't have it anymore because it is seasonal, but no where on their menu did it say that. It was also still posted on the screen in the drive through. If you're going to advertise something, it's best if you have it.
Atmosphere: 1
Food: 1
Service: 1
Not sure what’s wrong with this location but every single time my order is messed up. They can’t handle chocolate chips and cookie dough vanilla blizzard for some reason it’s too difficult.
Atmosphere: 1
Food: 1
Service: 1
This is a great Dairy Queen. The workers are kind. The ice cream is really good! I recommend Dairy Queen in Middletown.???
Parking: Plenty of parking.?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Ice Cream Cone
Best burgers in
Atmosphere: 4
Food: 5
Service: 5
Very good chicken fingers & fudge sundae was my lunch
Restaurantji Recommends
June 18th @ 1:20pm Waited 10 minutes for a banana split. Looks like the woman at the window at was doing something to it! She was oddly rude. Then proceeded to hand me a dirty spoon
Atmosphere: 1
Food: 1
Service: 1
Since I've been back and because of inflation I don't go as much as past times it is nothing like it was it is not noisy when you're trying to order through the drive-thru. The order is correct you don't have to ask for what is essential lids spoons the cup holder it's already being put together by the young man I've dealt with every single time he's so professional and he just does what anybody in that situation working there would do. Pulling up to the drive-thru with the noise Factor being so loud it sounded like screaming and the people who are getting paid to work are talking so loud behind them it was so unprofessional and it lasted for a very long time. Every single time and I'm not kidding my order was wrong. Not until I went back I would say about 3 months ago my order was right I didn't have to ask for lids or strolls or spoons or a cup carrier it was done and that was not the case in the past times in 2022 and 2023 . I've dealt with the same younger man at the window he is an African-American male he's a big guy I would be floored if he was in a football player, I wouldn't ask that but he is very professional he is very polite he knows what to do when he's not clowning around he's great and he's not always the one taking my order but he's there at the windows. Definitely one of the reasons why I returned. He's everything that Dairy Queen was missing in pastimes especially 2022 2023. I mean it's unexplainable and crazy that an establishment let their employees because there had to be complaints I kid you not I never ever drove away with the right order not one time. And this is how they would respond it doesn't matter if it was male or female boy girl white black it doesn't matter Asian Indian what say it again what you say well I would be like well first and foremost if you could tell the people behind you you can't hear what the person's ordering I would never change I was like this is insane people get paid to just stand around and like this is so unprofessional it wasn't just there like at Walmart it bothers me why are anybody being paid to stand in a circle while you shop put it in the cart then you scan it yourself they don't have anybody at their lines it's outrageous also check out it's so despicable two cars and then they actually tried to say someone was stealing are you joking like you wouldn't have left if you had employees working at the register but that's their policies. Walmart is it for the fact that they're getting mounts and mounts amounts of theft will have workers work at the register instead of self-checkout like what do your employees get paid for and it's not even their fault it's the establishments false 100% self-checkout is for on the go easy peasy not let's have two cards of stuff Walmart complaints of there's too much retail theft okay well you have no one working out of register your customer is getting a car wiping it down shopping putting it in then let's go in line no you got to do that yourself too scan everything put it back in the cart bag it pay for the bags walk out load your car what are you crying retail theft WALMART
Atmosphere: 5
Food: 5
Service: 5
SOOO SLOOOOW. Everytime we come here for wait like 30 minutes for our food. That’s a long time for a fast food joint.
Atmosphere: 4
Food: 5
Service: 1
Awesome folks ... Awesome food...
Atmosphere: 5
Food: 5
Service: 5
they claimed they don't have ice cream available & machine is down. Your open tho. They get cleaned daily before opening, there's 2. What in the world?
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