Coming to this dunkin is literally the worst part of my day every time I come. Management needs to fire whoever has been burning all of their food from croissants to sourdough to bagels to english muffins. It started when they hired that Jersey girl months ago and now the guy with the Miata does it too, I’m just sick of it. This should be unacceptable.
Unless there’s some Dunkin food-charring policy I’m not aware of, don’t come here, you will break your jaw on anything you can eat.
Atmosphere: 3
Food: 1
Service: 1
Jasmin Sacht
Was in the drive through asking for my order, gentleman on the speaker had me repeat myself five times. When driving towards the window happen to see him hand my bag to the car in front of me , woman noticed it wasn’t what she asked for. Then handed her the right bag. Then I pull up hands me the same bag, forgot what of the items that was supposed to be in there. Arrive home, instead of me having my two plain bagels 🥯 toasted w/ extra cream cheese he had sliced cheese on in it. Again repeated myself five times on the speaker. This is unacceptable!
Atmosphere: 1
Food: 1
Service: 1
Christie Mandeville
I have been attempting to contact the Middletown Dunkin’ via phone as I believe I left a personal belonging there on 10/18, and there is hasn’t been any answer. I stopped by on my way home from a weekend away, and I live 2 hrs away, so I can’t just swing by and see if someone found it. There is essentially no information available about how to get in touch, and while the service I had there was fine, and the egg sandwich was really the best one I’ve ever had from a Dunkin , but how is one supposed to communicate if needed? The AI bot is useless.
Atmosphere: 3
Food: 5
Service: 3
Unwarier Degree
We went in there to get 3 bacon egg and cheese sandwiches and got the wrong bagels the wrong cheese. All 3 orders completely wrong
Atmosphere: 1
Food: 1
Service: 1
Marcel Hunziker
There’s a big variety of all kinds of sweet food. But it took very long until we received our order. Most of the stuff was tasty.
Atmosphere: 4
Food: 4
Service: 3
Mindy Mccrum
Got hot lattes and breakfast sandwiches they were amazing
OMG, Alex took my order today and he was so pleasant! I've never had that level of service at any fast food place. Great job Alex!
Food: 5
Service: 5
KD
Friendly staff, but my order was incorrect….
Kegan
Friendly staff, but my order was incorrect….
Atmosphere: 3
Food: 1
Service: 4
Tiny Mason
Service is awful. Pulled up to the drive thru and the person didn’t greet me just asked what can I get for you. After I gave my order proceeded to the window and the customer in front of me had a dog. The cashier pets the dog twice talks to the customer and proceeds with the next order.Thats nasty and unsanitary. I think I am done with Dunkin.
I love Dunkin’s caramel ice coffee and get one often at different locations! But at this location I must ask for napkins! I was told they only give with food, but I have to ask with food. A napkin is needed with any purchase I think!!
Bill Muntz
This location is terrible. Placed a $92 mobile order with over an hours notice for pick up. Received a notification that my order was ready and when I arrived, they had never started preparing it. Not only that, they didn't care when I asked why it wasn't ready. AVOID THIS LOCATION. There's 3 others in Middletown
karen fuller
Easy to get coffee n donuts through drive thru
Myra
Terrible experience. The young kid at the drive thru taking orders has no customer service skills. He didn’t greet or acknowledge me at all, literally just grabbed my card and gave me the wrong order. I didn’t even realize until I got to work so I was never going to go back but this really disappointed me.
Food: 1
Service: 1
Big Juicy
Bacon was barely cooked, i go to dunkin every day everything i got today was just disgusting 10/10 would not recommend to anyone
Coming to this dunkin is literally the worst part of my day every time I come. Management needs to fire whoever has been burning all of their food from croissants to sourdough to bagels to english muffins. It started when they hired that Jersey girl months ago and now the guy with the Miata does it too, I’m just sick of it. This should be unacceptable.
Unless there’s some Dunkin food-charring policy I’m not aware of, don’t come here, you will break your jaw on anything you can eat.
Atmosphere: 3
Food: 1
Service: 1
Was in the drive through asking for my order, gentleman on the speaker had me repeat myself five times. When driving towards the window happen to see him hand my bag to the car in front of me , woman noticed it wasn’t what she asked for. Then handed her the right bag. Then I pull up hands me the same bag, forgot what of the items that was supposed to be in there. Arrive home, instead of me having my two plain bagels 🥯 toasted w/ extra cream cheese he had sliced cheese on in it. Again repeated myself five times on the speaker. This is unacceptable!
Atmosphere: 1
Food: 1
Service: 1
I have been attempting to contact the Middletown Dunkin’ via phone as I believe I left a personal belonging there on 10/18, and there is hasn’t been any answer. I stopped by on my way home from a weekend away, and I live 2 hrs away, so I can’t just swing by and see if someone found it. There is essentially no information available about how to get in touch, and while the service I had there was fine, and the egg sandwich was really the best one I’ve ever had from a Dunkin , but how is one supposed to communicate if needed? The AI bot is useless.
Atmosphere: 3
Food: 5
Service: 3
We went in there to get 3 bacon egg and cheese sandwiches and got the wrong bagels the wrong cheese. All 3 orders completely wrong
Atmosphere: 1
Food: 1
Service: 1
There’s a big variety of all kinds of sweet food. But it took very long until we received our order. Most of the stuff was tasty.
Atmosphere: 4
Food: 4
Service: 3
Got hot lattes and breakfast sandwiches they were amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkalatte, Dozen Donuts, Croissant, Hash Browns, Dunkin' Sparkling Refreshers, Caramel Iced Macchiato, Iced Macchiato
OMG, Alex took my order today and he was so pleasant! I've never had that level of service at any fast food place. Great job Alex!
Food: 5
Service: 5
Friendly staff, but my order was incorrect….
Friendly staff, but my order was incorrect….
Atmosphere: 3
Food: 1
Service: 4
Service is awful. Pulled up to the drive thru and the person didn’t greet me just asked what can I get for you. After I gave my order proceeded to the window and the customer in front of me had a dog. The cashier pets the dog twice talks to the customer and proceeds with the next order.Thats nasty and unsanitary. I think I am done with Dunkin.
Restaurantji Recommends
I love Dunkin’s caramel ice coffee and get one often at different locations! But at this location I must ask for napkins! I was told they only give with food, but I have to ask with food.
A napkin is needed with any purchase I think!!
This location is terrible. Placed a $92 mobile order with over an hours notice for pick up. Received a notification that my order was ready and when I arrived, they had never started preparing it. Not only that, they didn't care when I asked why it wasn't ready. AVOID THIS LOCATION. There's 3 others in Middletown
Easy to get coffee n donuts through drive thru
Terrible experience. The young kid at the drive thru taking orders has no customer service skills. He didn’t greet or acknowledge me at all, literally just grabbed my card and gave me the wrong order. I didn’t even realize until I got to work so I was never going to go back but this really disappointed me.
Food: 1
Service: 1
Bacon was barely cooked, i go to dunkin every day everything i got today was just disgusting 10/10 would not recommend to anyone
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