Made an in app purchase for an item that is 3.99 that was not available when I went to pick it up. They replaced it with an item worth less and proceeded to argue that I can call the 800 number to get a 40 cent refund rather than give me an additional donut that they were in the process of preparing to dispose of. Bad customer service all around.
Atmosphere: 3
Food: 5
Service: 1
JoEllen Garson
Not my favorite Dunkin to go to but its close to the house. Went inside waited about 5 minutes to place my order but the employee advised me to use the screens they provide to order. I only have cash and they told me they’re too busy to take my order or any order because the man in front of me had waited so long he just left. They wouldn’t take my order or except my cash.
R Bradford
I’m sorry i never write reviews but everytime i come here there’s no sense of what’s going on. It’s not acceptable at all to order twenty minutes in advance for food and get there and it’s still not done. Something has got to give. Managers where are you? Definitely the last time coming here!
Veer Patel
Coffee made wrong gave me different coffee very bad service not the greatest atmosphere and food was not cooked properly and the lady was not training the new guy well
911 Greg
I don't know how they have 500 people working all the time but can't seem to get mobile orders done before arrival.
Veronica
Dublin is great. But the staff and manager/ owner need to learn their products. I knew they had caffeine free teas (herbal tea) but everyone there said they only had 1 decaf tea. It doesn’t look good when you don’t know what you’re selling. And now I’m sad and thirsty.
Dietary restrictions: They have caffeine free herbal tea even if they say they don’t for those few like me who are allergic to coffee and decaf and other teas still has to much caffeine in them. (POTS, heart palpitations)
Atmosphere: 4
Food: 4
Service: 3
Samantha Grote
Drinks were good but the staff was so unprofessional... a bunch of 16 year old kids running the place on a weekend morning is crazy to me. While she was taking our orders she barely looked or talked to us and was chatting with her friend (who wasn't working there , just a customer) . Super unprofessional, manager needs to remind the kids what customer service actually looks like .
Atmosphere: 1
Food: 3
Service: 1
Janet Cole
Great Dunkin donuts. Staff is nice and the food is good. The place is clean. See you around like a donut! ??☕️
Atmosphere: 5
Food: 5
Service: 5
mega memer (Gamekitty)
Love sitting in here with hubby in the morning.
Atmosphere: 5
Food: 5
Service: 5
Lloyd Brown
The coffee is the hit here . Donuts not so much . They need to come up with new Donuts ?
These two girls were in there today with such a positive, cheerful attitude working together taking care of every customer. We need more people like them.
Atmosphere: 5
Food: 5
Service: 5
Liam Thurrott
Worst dunkin in town, how are there 5 employees sitting there on their phones and I still had to wait 8 mins for an iced coffee and a donut? Avoid this location at all costs.
Made an in app purchase for an item that is 3.99 that was not available when I went to pick it up. They replaced it with an item worth less and proceeded to argue that I can call the 800 number to get a 40 cent refund rather than give me an additional donut that they were in the process of preparing to dispose of. Bad customer service all around.
Atmosphere: 3
Food: 5
Service: 1
Not my favorite Dunkin to go to but its close to the house. Went inside waited about 5 minutes to place my order but the employee advised me to use the screens they provide to order. I only have cash and they told me they’re too busy to take my order or any order because the man in front of me had waited so long he just left. They wouldn’t take my order or except my cash.
I’m sorry i never write reviews but everytime i come here there’s no sense of what’s going on. It’s not acceptable at all to order twenty minutes in advance for food and get there and it’s still not done. Something has got to give. Managers where are you? Definitely the last time coming here!
Coffee made wrong gave me different coffee very bad service not the greatest atmosphere and food was not cooked properly and the lady was not training the new guy well
I don't know how they have 500 people working all the time but can't seem to get mobile orders done before arrival.
Dublin is great. But the staff and manager/ owner need to learn their products. I knew they had caffeine free teas (herbal tea) but everyone there said they only had 1 decaf tea. It doesn’t look good when you don’t know what you’re selling. And now I’m sad and thirsty.
Dietary restrictions: They have caffeine free herbal tea even if they say they don’t for those few like me who are allergic to coffee and decaf and other teas still has to much caffeine in them. (POTS, heart palpitations)
Atmosphere: 4
Food: 4
Service: 3
Drinks were good but the staff was so unprofessional... a bunch of 16 year old kids running the place on a weekend morning is crazy to me. While she was taking our orders she barely looked or talked to us and was chatting with her friend (who wasn't working there , just a customer) . Super unprofessional, manager needs to remind the kids what customer service actually looks like .
Atmosphere: 1
Food: 3
Service: 1
Great Dunkin donuts. Staff is nice and the food is good. The place is clean. See you around like a donut! ??☕️
Atmosphere: 5
Food: 5
Service: 5
Love sitting in here with hubby in the morning.
Atmosphere: 5
Food: 5
Service: 5
The coffee is the hit here . Donuts not so much . They need to come up with new Donuts ?
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Its dunkin...very
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
These two girls were in there today with such a positive, cheerful attitude working together taking care of every customer. We need more people like them.
Atmosphere: 5
Food: 5
Service: 5
Worst dunkin in town, how are there 5 employees sitting there on their phones and I still had to wait 8 mins for an iced coffee and a donut? Avoid this location at all costs.
Service: 1
Was given under cooked bacon
Very nice service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Caramel Iced Coffee with Whipped Cream, Pumpkin Donut, Wake-Up Wrap - Egg and Cheese, Cruller, Bagels, Sourdough Breakfast Sandwich, Everything Stuffed Bagel Minis
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