Very poor customer service. The staff was extremely rude. I waited at the drive-through for few seconds after placing my order with no acknowledgment or response. I politely said “hi” and “hey,” and after still getting no response, I gently honked. Instead of explaining the delay, the employee immediately started yelling at me for honking, saying she was on the phone assisting another customer. There was no way for me to know that since there was zero communication. On top of that, the portion size we received was very small. Overall, a disappointing experience. I would not recommend this location.
Date: February 7, 2026 Time: Around 6:00–8:00 PM
Food: 3
Service: 1
Shelbi Sharp
I was just at the Dover location and I have to say the Middletown location either set my expectations too high for a Panda Express or the Dover store is just awful. Either way, keep up the good work Middletown Panda.
Atmosphere: 5
Food: 5
Service: 5
Marylew Smith
Noticed this one got some bad reviews in the past. This particular panda is exceptionally clean. Food was hot and yummy. Help was kind and communicative. Can’t express enough the importance of cleanliness. Even dining room chair legs were clean. Good stuff.
Atmosphere: 5
Food: 5
Service: 5
Terry Squier
Great food. A little skimpy on the size of the servings but good service
Cole F.
Worker insulted my friend
T D
Arrived at Middletown Delaware location a little over 1 hours before they closed and when we arrived, we were told that they weren't cooking any longer and that they only had what was left. Since when, 1 full hour before closing, everything is done for the night and we are offered leftovers from the day?
Service: 1
Werner Samuelson
Good dinner specials offered.
Pasang Dolma
go to Panda once in a while because it’s very close to the shopping center where my business, Orient Retreat Spa, is located. We are new to Delaware, and most of the time I use DoorDash. My husband and three kids love Panda food, and my husband, who is American, also enjoys Chinese food. I usually order a family-size meal once a week.
I’ve been there two or three times, but yesterday I was impressed by one of the employees — a young woman who seemed Spanish or a little Asian. She was incredibly welcoming, cheerful, and energetic, even at 8 PM. Most people are tired at the end of the day, but she was patient, helpful, and made the experience very pleasant.
It’s rare to see young workers with such a positive attitude, and she is definitely a keeper! Every restaurant could use employees like her to make customers happy.😊 Even though I tried to tip her $6, she politely refused, saying it wasn’t allowed. She is so honest and professional — it really impressed me!
Atmosphere: 3
Food: 3
Service: 5
ben rodriguez
Everyone’s there you have a lot of people, but no one working sat in the drive-through for five minutes and no one answered in midday. No one wants to work.
Atmosphere: 1
Service: 1
Iciclz D
My husband and I ate Panda Express and got food poisoning. My husband had to go to the ER so that was fun
We pass the bad experience with employee Onny, is so terrible bad mood I'll never back again so very uncomfortable to speak to her
Atmosphere: 3
Food: 5
Service: 1
Jackie Tillman
⭐️⭐️⭐️⭐️⭐️
We got takeout from Panda Express this past Sunday, and I just have to shout out how great the experience was! Tenny helped us at the counter and was absolutely wonderful—so outgoing, personable, and attentive. She treated us with such kindness and professionalism, I honestly wish everyone in customer service had her attitude!
Tenny made sure to ask about any food allergies while we were ordering, which really impressed me. It showed she truly cared about getting everything right and making sure we had a safe and enjoyable meal. And speaking of the food—delicious as always!
I had planned to fill out the survey on our receipt to give her a proper shoutout, but I misplaced it. I still wanted to make sure Tenny gets recognized for her awesome attitude and top-notch service. Panda Express, she’s a gem!
Atmosphere: 5
Food: 5
Service: 5
John Percheski
Worst meal we have ever had at any Panda Express, & we have eaten at PEx all over the country. Chow Mein was just undercooked noodles, with no vegetables. What happened to the cabbage, onions and celery and sauce??? Fried rice was undercooked, pale in color (mostly white), tasteless, and had less peas and carrots than a 2 year old would eat! We both ordered the Teriyaki Chicken. It was tough, undercooked and unappetizing. We couldn’t eat it. The only edible thing on my order was the Honey Sesame Chicken, but the portion consisted of 3 chunks of chicken, with lots of green beans. The beans were fresh, but undercooked. We couldn’t eat most of our orders. This was a take out dinner order and so disappointing it would make the Panda cry.
We had Peanut Butter and Jelly sandwiches for dinner. We will not be returning.
jason jordyn
Just got a plate from Leah, she was very lovely, gave good portion sizes. Very kind and enthusiastic, will come again.
Sergio was very nice as well.
blazin cats
Go to any other panda express. Portion sizes are laughably small. Chow Mein is just cabbage, not many noodles. I’m paying an extra $1.70 for honey walnut shrimp, I get small portions than a chicken teriyaki, which is unreal.
Very poor customer service. The staff was extremely rude. I waited at the drive-through for few seconds after placing my order with no acknowledgment or response. I politely said “hi” and “hey,” and after still getting no response, I gently honked. Instead of explaining the delay, the employee immediately started yelling at me for honking, saying she was on the phone assisting another customer. There was no way for me to know that since there was zero communication. On top of that, the portion size we received was very small. Overall, a disappointing experience. I would not recommend this location.
Date: February 7, 2026
Time: Around 6:00–8:00 PM
Food: 3
Service: 1
I was just at the Dover location and I have to say the Middletown location either set my expectations too high for a Panda Express or the Dover store is just awful. Either way, keep up the good work Middletown Panda.
Atmosphere: 5
Food: 5
Service: 5
Noticed this one got some bad reviews in the past. This particular panda is exceptionally clean. Food was hot and yummy. Help was kind and communicative. Can’t express enough the importance of cleanliness. Even dining room chair legs were clean. Good stuff.
Atmosphere: 5
Food: 5
Service: 5
Great food. A little skimpy on the size of the servings but good service
Worker insulted my friend
Arrived at Middletown Delaware location a little over 1 hours before they closed and when we arrived, we were told that they weren't cooking any longer and that they only had what was left. Since when, 1 full hour before closing, everything is done for the night and we are offered leftovers from the day?
Service: 1
Good dinner specials offered.
go to Panda once in a while because it’s very close to the shopping center where my business, Orient Retreat Spa, is located. We are new to Delaware, and most of the time I use DoorDash. My husband and three kids love Panda food, and my husband, who is American, also enjoys Chinese food. I usually order a family-size meal once a week.
I’ve been there two or three times, but yesterday I was impressed by one of the employees — a young woman who seemed Spanish or a little Asian. She was incredibly welcoming, cheerful, and energetic, even at 8 PM. Most people are tired at the end of the day, but she was patient, helpful, and made the experience very pleasant.
It’s rare to see young workers with such a positive attitude, and she is definitely a keeper! Every restaurant could use employees like her to make customers happy.😊 Even though I tried to tip her $6, she politely refused, saying it wasn’t allowed. She is so honest and professional — it really impressed me!
Atmosphere: 3
Food: 3
Service: 5
Everyone’s there you have a lot of people, but no one working sat in the drive-through for five minutes and no one answered in midday. No one wants to work.
Atmosphere: 1
Service: 1
My husband and I ate Panda Express and got food poisoning. My husband had to go to the ER so that was fun
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
We pass the bad experience with employee Onny, is so terrible bad mood I'll never back again so very uncomfortable to speak to her
Atmosphere: 3
Food: 5
Service: 1
⭐️⭐️⭐️⭐️⭐️
We got takeout from Panda Express this past Sunday, and I just have to shout out how great the experience was! Tenny helped us at the counter and was absolutely wonderful—so outgoing, personable, and attentive. She treated us with such kindness and professionalism, I honestly wish everyone in customer service had her attitude!
Tenny made sure to ask about any food allergies while we were ordering, which really impressed me. It showed she truly cared about getting everything right and making sure we had a safe and enjoyable meal. And speaking of the food—delicious as always!
I had planned to fill out the survey on our receipt to give her a proper shoutout, but I misplaced it. I still wanted to make sure Tenny gets recognized for her awesome attitude and top-notch service. Panda Express, she’s a gem!
Atmosphere: 5
Food: 5
Service: 5
Worst meal we have ever had at any Panda Express, & we have eaten at PEx all over the country.
Chow Mein was just undercooked noodles, with no vegetables. What happened to the cabbage, onions and celery and sauce???
Fried rice was undercooked, pale in color (mostly white), tasteless, and had less peas and carrots than a 2 year old would eat!
We both ordered the Teriyaki Chicken. It was tough, undercooked and unappetizing. We couldn’t eat it.
The only edible thing on my order was the Honey Sesame Chicken, but the portion consisted of 3 chunks of chicken, with lots of green beans. The beans were fresh, but undercooked.
We couldn’t eat most of our orders.
This was a take out dinner order and so disappointing it would make the Panda cry.
We had Peanut Butter and Jelly sandwiches for dinner.
We will not be returning.
Just got a plate from Leah, she was very lovely, gave good portion sizes. Very kind and enthusiastic, will come again.
Sergio was very nice as well.
Go to any other panda express. Portion sizes are laughably small. Chow Mein is just cabbage, not many noodles. I’m paying an extra $1.70 for honey walnut shrimp, I get small portions than a chicken teriyaki, which is unreal.
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