This Panera Bread is really nice and clean. But the food is ok. I think the food should improve.
Atmosphere: 4
Food: 3
Service: 4
Daniel VILLEDA
Was delicious the service was exelent and the food was delicious and fresh
Atmosphere: 5
Food: 5
Service: 5
Jon Hanley
Online order fulfilled perfectly, even with multiple customizations!
Vegetarian options: Customize as needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Crunch Bagel
Megan Pleasanton
Barley anything on my sandwich for $8. Disappointing and sloppy.
Richard Pethel
Overcrowded. Limited selection of bagels and cream cheese.
Atmosphere: 4
Food: 4
Service: 4
Eric Kennedy
Super easy experience. I ordered at the kiosk and left my phone number to get a text when the order was ready. I received a text a few minutes later and grabbed my order from the counter. Everything was great!
Atmosphere: 5
Food: 5
Service: 5
Francesca Stewart
I have given this Panera Bread multiple chances and finally have to surmise that the experience is just not going to be good. Recently, I contacted customer support because the size of my sandwich was half of what I expected. I heard from the manager right away and he was very nice and apologetic. He said I could come back to the store for a refund. A few days later, I went to the store for the refund.
There was only one worker at the counter, Christine. She helped the pickup order than asked how she could help me. I began explaining that I talked to the manager and she cut me off and said with attitude "so, you need a refund." I said yes and I may need a manager. Since she was being rude in cutting me off and a lot of people were starting to come in. She claimed she was the manager but looked confused when I pulled up the refund on my phone. After some time, she got it done but was not pleasant to deal with at all. I'm not gonna try with them again. There are too many great restaurants in Middletown for me to keep trying with them. The manager I spoke with on the phone was very nice but the store experience is just always lacking.
Atmosphere: 1
Food: 1
Service: 1
PhillipsVision YT
First time at this Panera Bread location. The restaurant seemed to be farely new since everything was up to date and clean. There were a couple of kiosks for ordering when we walked in. The food was good and the service was quick. Our food was ready fast. Everything was good, but the overall price seemed high, may be due to inflation. I love the green tea at Panera, which I always get.
Atmosphere: 5
Food: 5
Service: 4
Joe Brown
We love the sourdough bread and orange mini scones.
Atmosphere: 5
Food: 5
Service: 5
Carl Stevens
The order came out fairly quick, tasty and hot. But how do you rate service when you order from a kiosk and pick it up at the counter to take it to your table! Well I suppose it was ? OK. We have been to several Panera Breads in different cities and we can depend on them to be consistant quality. We definitely enjoyed our meal.Carl in Dover
My favorite place to eat and I always get the mac and cheese with a grilled cheese sandwich. It's the best!! The store is clean and the associates are friendly. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Coffee Girl
I knew Panera was changing their menu starting in April. I did not expect the grain bowl I ordered to be a cold bowl. The warm grain bowls are gone. I couldn't eat my food. I would not have ordered it if it had been properly labeled.The restaurant was clean. The bite I had was very tasty. My only complaint is the labeling and lack of warm bowls.
Atmosphere: 4
Food: 2
Service: 5
Keesha Barksdale
I went to Panera on 4/3/24. The employee at the drive thru window was a gentleman, professional, friendly, and patient. I ordered the Apple Fiji Salad and the Fontega Chipotle Sandwhich. However, when I got home the sandwhich was #1 prepared sloppy. But the most crucial part is it was NOT real chicken on my sandwhich. It was absolutely GROSS!! It was slimy & wet. A piece of “the chicken” fell onto the wrapper & I thought it was mozzarella cheese; which the sandwhich does not come with cheese. Which lead me to open it up and take a look. What I saw was unbelievable!! I actually started eating the sandwhich. I know the FDA approved the “fake chicken”. This has to be it!! I am appalled Panera would sell this garbage & pass it off as chicken.Please TAP on the photos to see & please tell me what you think!?!!
Angela M Ferguson
Vegetarian options: You can customize any dish and their app has the ingredients of each item included in a meal.
Dietary restrictions: Easy to customize choices but they don't have gluten free bread choices.
This Panera Bread is really nice and clean. But the food is ok. I think the food should improve.
Atmosphere: 4
Food: 3
Service: 4
Was delicious the service was exelent and the food was delicious and fresh
Atmosphere: 5
Food: 5
Service: 5
Online order fulfilled perfectly, even with multiple customizations!
Vegetarian options: Customize as needed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Crunch Bagel
Barley anything on my sandwich for $8. Disappointing and sloppy.
Overcrowded. Limited selection of bagels and cream cheese.
Atmosphere: 4
Food: 4
Service: 4
Super easy experience. I ordered at the kiosk and left my phone number to get a text when the order was ready. I received a text a few minutes later and grabbed my order from the counter. Everything was great!
Atmosphere: 5
Food: 5
Service: 5
I have given this Panera Bread multiple chances and finally have to surmise that the experience is just not going to be good. Recently, I contacted customer support because the size of my sandwich was half of what I expected. I heard from the manager right away and he was very nice and apologetic. He said I could come back to the store for a refund. A few days later, I went to the store for the refund.
There was only one worker at the counter, Christine. She helped the pickup order than asked how she could help me. I began explaining that I talked to the manager and she cut me off and said with attitude "so, you need a refund." I said yes and I may need a manager. Since she was being rude in cutting me off and a lot of people were starting to come in. She claimed she was the manager but looked confused when I pulled up the refund on my phone. After some time, she got it done but was not pleasant to deal with at all. I'm not gonna try with them again. There are too many great restaurants in Middletown for me to keep trying with them. The manager I spoke with on the phone was very nice but the store experience is just always lacking.
Atmosphere: 1
Food: 1
Service: 1
First time at this Panera Bread location. The restaurant seemed to be farely new since everything was up to date and clean. There were a couple of kiosks for ordering when we walked in. The food was good and the service was quick. Our food was ready fast. Everything was good, but the overall price seemed high, may be due to inflation. I love the green tea at Panera, which I always get.
Atmosphere: 5
Food: 5
Service: 4
We love the sourdough bread and orange mini scones.
Atmosphere: 5
Food: 5
Service: 5
The order came out fairly quick, tasty and hot. But how do you rate service when you order from a kiosk and pick it up at the counter to take it to your table! Well I suppose it was ? OK. We have been to several Panera Breads in different cities and we can depend on them to be consistant quality. We definitely enjoyed our meal.Carl in Dover
Parking: Plenty of free spots in the lot
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
My favorite place to eat and I always get the mac and cheese with a grilled cheese sandwich. It's the best!! The store is clean and the associates are friendly. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
I knew Panera was changing their menu starting in April. I did not expect the grain bowl I ordered to be a cold bowl. The warm grain bowls are gone. I couldn't eat my food. I would not have ordered it if it had been properly labeled.The restaurant was clean. The bite I had was very tasty. My only complaint is the labeling and lack of warm bowls.
Atmosphere: 4
Food: 2
Service: 5
I went to Panera on 4/3/24. The employee at the drive thru window was a gentleman, professional, friendly, and patient. I ordered the Apple Fiji Salad and the Fontega Chipotle Sandwhich. However, when I got home the sandwhich was #1 prepared sloppy. But the most crucial part is it was NOT real chicken on my sandwhich. It was absolutely GROSS!! It was slimy & wet. A piece of “the chicken” fell onto the wrapper & I thought it was mozzarella cheese; which the sandwhich does not come with cheese. Which lead me to open it up and take a look. What I saw was unbelievable!! I actually started eating the sandwhich. I know the FDA approved the “fake chicken”. This has to be it!! I am appalled Panera would sell this garbage & pass it off as chicken.Please TAP on the photos to see & please tell me what you think!?!!
Vegetarian options: You can customize any dish and their app has the ingredients of each item included in a meal.
Dietary restrictions: Easy to customize choices but they don't have gluten free bread choices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baja Bowl
Thanks for the awesome service, Darren!
Atmosphere: 5
Food: 5
Service: 5
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